JOB DESCRIPTION

Job Overview:

The PfV Assistant (Case Management) is responsible for delivering high-quality protection services by identifying individuals with protection concerns, conducting thorough assessments, and providing tailored case management support to displacement affected population with risk of protection. This role involves adhering to standardized procedures and protocols, ensuring a survivor-centred approach, and collaborating with relevant stakeholders to promote safety, dignity, and timely access to essential protection services.

Grade Structure please click on: Job Description and NRC Grade Structure

Caution: This role is national, only internal female candidates from Afghanistan will be considered.

The following is a brief description of the role:

Generic responsibilities

Strong understanding of humanitarian response architecture, with a focus on emergency response and protection
Ability to prepare and develop timely status reports as required by management
Commitment to confidentiality and proper documentation practices
Solid knowledge of human rights and protection principles, particularly concerning vulnerable individuals
In-depth understanding of risks, stakeholders, and contextual dynamics affecting the protection of displaced populations in Afghanistan
Awareness of gender dynamics and the ability to adapt approaches accordingly
Prior experience and familiarity with the southern provinces of Afghanistan
Proven experience working with vulnerable adults, demonstrating empathy, discretion, and professionalism

Specific responsibilities 

Visit the community on daily basis to Identifying individuals with protection concerns through proactive outreach and community engagement
Support implementation of protection monitoring and protection case management activities.
Providing individualized case management services, including planning, implementation, follow-up, and closure, in line with standardized procedures and best practices
Ensuring a smooth implementation of protection case management activities such as identification of displacement-affected population with protection concerns, provision of services to clients, and referral process, in line with NRC’s protection pillars.
Conducting comprehensive assessments to determine the nature and severity of protection risks, affects the lives in communities.
Working closely with adults at high risk of harm, ensuring their safety, dignity, and access to appropriate protection support
Organize regular case conferencing sessions with the Protection Coordinator or Team Leader to review cases and determine appropriate courses of action.
Conduct regular field visits alongside the team to provide technical support, guidance, and monitor the quality of case management activities.
Coordinate with Information Management staff to ensure accurate and secure maintenance of data records, databases, and protection case trackers.
Compile and submit monthly case management reports, highlighting key trends, challenges, and achievements.
Assist the Protection Team Leader and Protection Coordinator in designing and delivering training sessions to build staff capacity in effective protection case management
Ensure that all data and information pertaining to protection monitoring are handled in strict confidence, and in line with applicable data protection and information sharing protocols.

Attending ad-hoc internal meeting or external meeting/training to represent the protection team and present as necessary.
Make sure distribution of the cash grants are being processed as per beneficiary’s preference.
Data management and recording keep maintaining confidentiality.
Participate in data collection processes including surveys, assessments, and studies where necessary.
Support in the contextualization and drafting of programmatic documents and analysis.
Working with community structures, NRC committees, other NGO committees, and existing community structures, on protection risk reduction plans and protection risk identification through mentorship and core CSP activities
Promote good relationship with the site service providers
Any other responsibilities tasked by supervisor

Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Project planning: CM Officer (Case management) and Coordinator
Area operations: Support staff (Logistics, Finance/Administration, HR)
Staff capacity building: PfV Coordinator/team leader
Technical quality: PfV Specialist

Competencies

1. Professional competencies

These skills, knowledge and experience are important for effective performance.

Generic professional competencies: 

Completed Bachelor of Social Science, Social Work, Journalism, or Humanities
Documented results related to the position’s responsibilities
Good knowledge in Microsoft Office
Fluency in local languages both written and verbal
Basic knowledge of English Language and local languages Pashto and Dari
Ability to work additional hours if and when required
Ability to commence work immediately
Strong interpersonal skills
Advanced computer skills, especially in Microsoft Word, Excel, Power Point and Outlook

Context/ Specific skills, knowledge and experience: 

At least 1 to 3 years’ previous humanitarian experience “” Particularly in protection” with a satisfactory performance in the same or similar functional area. Specialties in cash programming, protection, social cohesion, International Humanitarian Law, negotiations, conflict resolution, and/or mediation preferred.
At least two years working experience of implementing case management, individualized assistance preferably in a humanitarian context with INGOs and or other international implementing partners.

Ability to work with displacement affected population with limited facilities in emergency situations.
Ability to work under pressure.
Ability to communicate effectively with a broad audience.
Working knowledge of the Humanitarian Principles and Protection Principles.
Proficient computer skills: especially being able to deal with and enter the data in excel.
Excellent interpersonal skills.
Able to show empathy towards the beneficiaries and have great listening skills.
And ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
Behavioral competencies

These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Handling insecure environment
Working with people

We Offer:

Monthly Salary based on NRC Afghanistan Salary Scale.
Top up Credit card on monthly basis.
NRC will cover staff plus four (4) depended for medical insurance.
Leave and Holidays accordingly Afghanistan Labor Law.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world”s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements