JOB DESCRIPTION

E (most hardship)

Non Family with Residential Location

Non Family with Residential Location

Nairobi (CO), Kenya

GS5

General Service

Reason

Regular > Regular Assignment

2025-08-01

July 27, 2025

Senior Telecommunications Operator

Organizational Setting and Work Relationships

Direct supervision and support are received from the Head of the relevant functional unit. The incumbent will also refer to technical manuals and UNHCR instructions concerning telecom operations. Regular contacts within the functional unit and with other units involving exchange of information related to telecom operations and security. Contacts with local authorities and UN agencies at the working level on issue concerning telecommunication. The post is important in maintaining an efficient telecommunication unit. Breakdowns will result in not being able to keep track of UNHCR staff’s movement in the field and in the movement of convoys with refugees. Errors could endanger the lives and wellbeing of staff and refugees

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Check and distribute incoming cables, messages and other communications, in accordance with instructions.
– Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
– Ensure that all cables and messages handed over for transmission are properly authorized, prepared in accordance with the format established for field offices, and promptly transmitted.
– Ensure that no unauthorized communications are exchanged on the network, either in writing or by voice, and that the use of the radio station conforms strictly to ITU and UN regulations.
– Maintain a station log where all occurrences related to the operation of the radio station are entered.
– Ensure that all the equipment placed under his/her responsibility is properly utilized and in good working condition, reporting promptly any malfunction and requirements for repairs and arranging promptly for repairs or replacement of malfunctioning equipment.
– Assist newly arriving staff members in the operation of telecommunications equipment.
– Train operators and users in the field in traffic procedure and handling of standard UNHCR equipment as well as in the manipulation and use of UNHCR radio equipment and procedures to be followed as well as follow up on the movements of UNHCR vehicles as well as their itineraries.
– Carries out administrative duties, within the area of competence as assigned.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not specified;

Certificates and/or Licenses
Not specified;

Relevant Job Experience
Essential
Not specified.
Desirable
Previous experience in communications networking Communication skills. International Radio Operator Certificate. Relevant services with PTT, Citelcom, UN, Diplomatic Corps or military telecommunications may be accepted in lieu, provided that it is substantiated by relevant service certificates. Proven experience of the following telecommunications systems is considered essential: HF, VHF/UHF voice, VHF/UHF packet, radio-telex FEC/ARQ/SELCAL SITOR/PACTOR, telex, facsimile and other digital and analog data transmission systems. Satellite telecommunications, including operation and accounting procedures. Working knowledge of PC/MC-DOS/Windows and software applications, especially as related to communications systems.

Functional Skills

IT-Messaging and/or Radio communications (HF, VHF);
IT-Experience with PTT, Citelcom, UN, Diplomatic Corps or military Telecommunications;
IT-Network Systems Implementation/Monitoring software;
IT-Office productivity software/computer to program or troubleshoot telecom equipment;
IT-Satellite and Terrestrial Communication and Network Systems, including UPS;
IT-Radio/Telex FEC/ARQ/SELCAL SITOR/PACTOR, telex, facsimile;

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Le poste de Snr. Télécommunications Operator à Libenge requiert une solide expérience dans la gestion des systèmes de communication dans un contexte opérationnel complexe et isolé. Une familiarité avec le terrain de Libenge et la région du Sud-Ubangi est fortement souhaitée, notamment en appui aux opérations de rapatriement volontaire et à la coordination sécuritaire des mouvements. Le ou la candidate devra assurer l’entretien, la surveillance et le bon fonctionnement des équipements de télécommunication (radio VHF/HF, V-SAT, énergie solaire, etc.) tout en veillant au respect des normes de sécurité et de confidentialité des données.

Dans un contexte de personnel réduit, l’Opérateur(trice) principal(e) jouera un rôle clé en collaborant étroitement avec la section ICT basée à Gbadolite pour le suivi technique, le dépannage à distance et la mise à jour des systèmes. Il ou elle devra faire preuve d’autonomie, de rigueur et d’un bon sens des priorités afin d’assurer la continuité des communications essentielles à la sécurité du personnel et à l’efficacité des opérations sur le terrain. La capacité à travailler sous pression et à s’adapter à un environnement de travail exigeant est indispensable.

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French

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Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

Certifications

Regulatory requirements radio license – Other, Satellite Communications – Other

Competencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Political awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn”t require a functional clearance