JOB DESCRIPTION

D

Non Family with Residential Location

Non Family with Residential LocationDanger Pay

Yaounde, Cameroon

PR3

Professional

Reason

Regular > Regular Assignment

2025-07-23

August 8, 2025

CCCM Cluster Coordination Officer

Organizational Setting and Work Relationships
In humanitarian emergencies where UNHCR is designated as the CCCM Cluster Lead Agency under the Cluster Approach, the CCCM Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. In smaller emergencies this function will be performed at national level, in these situations the incumbent reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency and the incumbent liaises with the Global SC Coordinator who has global responsibility for the performance of UNHCR as Global Cluster Lead Agency. In larger emergencies this function will be performed at sub-national level, the incumbent will report to a P4 CCCM Cluster Coordinator at national level on functional issues and to the respective Head of Office on administrative issues. In some cases of large emergencies, the incumbent may perform a function of deputy cluster coordinator at the national level in support of the P4 CCCM Cluster Coordinator reporting directly to them.
The CCCM Cluster Coordination Officer supports coordination, strategy development and advocacy functions in order to ensure UNHCR’s role as the CCCM Cluster Lead Agency under the Cluster Approach. The incumbent provides support to the UNHCR office to be able to perform its CCCM Cluster Lead Agency functions in a manner consistent with the Inter-Agency Standing Committee (IASC) standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level and the IASC Reference Module for Cluster Coordination at the Country Level.
The CCCM Cluster Coordination Officer ensures appropriate cross-sectoral coordination with other related clusters such as WASH, Shelter, Protection (HLP) and others, advocates for CCCM in the humanitarian response, supports the mainstreaming of early recovery activities in the CCCM Cluster, and spearheads the integration of cross-cutting issues into the work of the CCCM Cluster.
The incumbent is normally supervised by (Senior) CCCM Cluster Coordinator or Head of the Office. S/he may supervise some support staff.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
Strategic Direction and Coordination
– Ensure, for the Area of Responsibility (AoR), that UNHCR delivers on its commitments and accountability as co-lead of the Global CCCM Cluster, which in turn is able to support preparedness and provides the technical capabilities needed for timely, effective and well-coordinated interagency humanitarian response to needs of management and coordination in camp and camp-like settings.
– Reaffirm UNHCR’s leadership of the Global CCCM Cluster through the provision of relevant contributions to the IASC bodies, GCCG as well as global initiatives, which include quality input from CCCM partners while also being informed and guided by operational experiences and realities.
– Provide high-quality advice for decision-making and operational responses relevant for CCCM within the AoR and throughout the life-cycle of a crisis, ensure they are tailored to the location context (such as guidelines, protection considerations).
– Contribute to the development of a National CCCM Cluster Strategy within a consultative process including CCCM partners and the local government and ensure that the CCCM response is driven by this strategy.
– Promote the integration of the CCCM Strategy into the Humanitarian Country Team’s common humanitarian action plan.
– Contribute to the update, as appropriate, of the CCCM Strategy: ensure proper linkages with Protection, DRR, relief, recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.
– Support activities of the Global CCCM Cluster and its partners and their funding by a broad/diversified donor base.
– Ensure UNHCR leadership in IDP response capitalizes on the actively sought-after synergies between the three clusters it (co)leads.
– Represent UNHCR in inter-agency cluster processes within the AoR, establish and maintain appropriate contacts with other UN agencies, NGOs and other actors so as to foster effective mechanisms to facilitate collaboration and exchange of information on IDP situations.
– Promote the development and/or update of the contingency planning and emergency preparedness measures within the AoR.
– Advise Country Operation(s) on how to set up and mainstream CCCM processes with the country team and at the points of delivery, design and deliver relevant trainings and workshops as well as develop tools to increase knowledge and competence in camp management as well as enhance coherence and quality in the delivery of all key stakeholders in this area.
– Participate in internal and inter-agency emergency missions to reinforce and assist Field Operations in the assessment of co-ordination and management measures being put in place for effective delivery of UNHCR services or other humanitarian responses for which UNHCR is a Cluster lead.
– Partner with other humanitarian actors to plan and evaluate IDP cluster approaches to Camp Coordination and Management, ensuring that latest lessons learnt and best practices are widely disseminated for replication and where possible, are formulated into policy guidelines to further improve humanitarian response to IDP situations.
– Maintain effective collaboration and communication with partners and key stakeholders, in line with the Global CCCM Cluster strategic framework, mobilizing support and buy-in where necessary and appropriate for specific country-level interventions and regional/global initiatives and activities.
– Strive for coherence of Global CCCM Cluster’s policies, standards, tools, guidance and approaches with UNHCR’s , to ensure integration and synergy between UNHCR’s agency role and interagency engagement in management and coordination of camps and camp-like settings through the Global CCCM cluster and where needed, initiate measures to promote complementarity and understanding.

Needs Assessment, Resources Mobilization and Allocation
– Within the AoR, lead, coordinate and conduct within the CCCM Cluster, and at Inter-Cluster level, coordinated needs assessments, including ensuring that there are comprehensive and effective assessments of needs at a site level that allow humanitarian actors to respond effectively in a prioritised manner.
– Ensure that the CCCM Cluster addresses all of the identified needs of the affected population and/or brings/identifies the appropriate service provider to do so.
– Contribute to providing transparent strategic direction to development of common funding criteria, resource mobilisation and prioritization within the CCCM Cluster for inclusion in Consolidated Appeals and pooled funds processes.
– Within the AoR establish mechanisms for accountable and transparent financial resource allocation within the cluster.

Capacity Development
– Ensure CCCM staff and partners at the local level are able to access guidance as well as the necessary tools, resources and support to recognize and respond effectively to the protection needs/risks of crisis-affected populations in the context of communal (camp and camp-like) settings throughout the cycle of a crisis.
– Coordinate the delivery of CCCM and/or CM training activities for CCCM Cluster members, other local partners, and relevant authorities.
– Coordinate initiatives to build the CCCM capacity of the national and local government, partners and civil society, including working collaboratively with government authorities and partners to ensure that there is sufficient capacity to effectively manage formal displacement sites across the country.

Standard Setting and Implementation
– Ensure that the CCCM response is informed by appropriate relevant standards, such as those in the SPHERE guidelines and the UNHCR Emergency Handbook, and by accepted good practices.
– Foster appropriate collaboration with CCCM response-related clusters of Shelter, Early Recovery, Education, Health, Logistics, Multi-Purpose Cash, Protection, WASH, the RRM mechanism, Coordination and Common Services and Emergency Livelihoods and Social Cohesion in the work of the CCCM Cluster.
– Coordinate the integration of cross-cutting issues in the work of the CCCM Cluster, including age, gender, environment and diversity, community-based approach and the participatory involvement of the beneficiaries.
– Promote the use of the Guidelines on Age, Gender and Diversity Mainstreaming.
– Through Cluster-wide consultative processes, provide input into the development of global CCCM policy and standards led by the Global CCCM Cluster.

Information Management, Monitoring, Evaluation and Reporting
– Work on the development of a functional information management strategy and reporting/information sharing mechanisms within the CCCM Cluster; with the other IASC clusters; the government; the larger humanitarian community, including donors; UNHCR internal mechanisms; and with the Global CCCM Cluster co-lead agencies and partners.
– Oversee the production of CCCM Cluster analytical reports, including with regard to the trends and patterns of protection risks, and population movements, and promote that the information on affected population is disaggregated by sex and age.
– Ensure that the CCCM Cluster produces regular updates on the concerns of the affected population, the response by CCCM actors, the gaps, challenges and recommendations.
– Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.

Advocacy and Promotion
– Identify core advocacy concerns for the CCCM Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
– Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter.
– Ensure the CCCM Cluster’s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Law, Political Science, Economics, International Relations,
Business Administration, Social Science or other relevant field.

Certificates and/or Licenses
CCCM Cluster Coordination Training
Camp Management Training
UNHCR Coordination Learning Programme
CO-LEAD Programme
UNHCR Tri-Cluster Knowledge and Coordination Skills Training
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Knowledge of CCCM and protection technical guidelines and standards.

Desirable
Demonstrated experience in cluster coordination, IASC guidelines and protection principles. Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs and CCCM. Demonstrated expertise in program management and reporting requirements.

Functional Skills
MG-Coordination
CL-Camp Coordination and Camp Management
CL-Cluster Information Management Tools, Resources and Approaches
PR-Country Operations applying the Cluster Approach
CO-Drafting and Documentation
PR-CCCM Technical Guidelines and Standards
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

S/he should also have experience in leading at national level, the protection sectoral HNRP [Humanitarian Needs and Response Plan] process.

The incumbent should have proven ability to analyze complex situations and sound risks awareness ability, with strong communication skills, including written and verbal proficiency in French and be used to raising risk issues throughout Peace keeping mission’s protection fora.
The knowledge of the humanitarian context of CAR will be added value.

• Have experience working in high-risk duty stations
• Have working experience in mixed situation.
• have experience in leading at national level, the protection sectoral HNRP [Humanitarian Needs and Response Plan] process.
• have experience in supporting the implementation of UNHCR’s Tri-cluster approach at national level.
• have experience in collaborating with development actors
The knowledge of similar experience of the humanitarian context of CAR will be added value.

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit: https://wwwnc.cdc.gov/travel.

Nature of Position:

UNHCR RCA operation remains focus on Protection and Solutions and area-based approach while maintaining its engagement in the response to IDPs through the leadership and coordination role of UNHCR in the CCCM Cluster and the search for durable solutions for all PoCs. As such, the operation continues to respond to new forced internal displacements, the persistent acute needs for life-saving interventions through protection monitoring, GBV prevention and response, and protection mainstreaming in CCCM/Shelter -NFI response.

In 2025, 0.7 million of persons including [IDP, returnees, and members of host communities] remain in need of CCCM response.

Despite efforts by the government to improve the security situation in the country, ongoing conflicts involving armed groups and the national army continue to force the population to move.

As of May 31, 2025, the total number of internally displaced persons (IDPs) in the CAR stood at 446,722, among them 84% hosted in communities and 16% living in 76 IDP settlements across the country.

As CCCM Cluster lead, UNHCR plays a key role in supporting the CAR Government in implementing Its durable solutions strategy to help end the protracted displacement in the country.

Sub-national CCCM coordination is established in 5 humanitarian hubs to coordinate multisectoral assessment and response to the needs of displaced persons and facilitate integration of IDP returnees.

The coordination environment in CAR remains complex with the current humanitarian reset. Beyond the humanitarian coordination platforms where the CCCM Cluster Coordinator is expected to play a role of leadership, there is a need to interact and / or engage with authorities and local leaders to prepare the transition while maintaining the collaboration with MINUSCA and development actors.

The incumbent will report directly to UNHCR Deputy Representative and will be part of the senior management team.

Living and Working Conditions:

The country is landlocked and surrounded by countries with security problems (Chad, DRC, Sudan, and Cameroon). Volatile socio-political situation, social unrest, and grievance in Bangui with frequent civil servants strikes causing interruption of public services due to years of unpaid salaries. Power cuts are causing insecurity in town. The security situation across the country is still a concern as crimes (theft, abduction, armed robbery, carjacking, murder, illegal detention of weapons and illegal checkpoints/taxation, torture and sexual violence) continue throughout the country because of endemic poverty, easy access to weapons and the weak capacity or absence of judicial authorities in many areas.  However, the deployment of the FACA (Forces Armee nationals) in Bangui led to an improvement of the overall security situation. A curfew is established by the UN system from 10pm-5am. The country is totally dependent on Cameroon seaport for supplies. There are 4 airlines that operate to/from Bangui. As an example, travel time from Douala to Bangui for a truckload averages 4 days to a week due to bad roads and roadblocks.

There are very limited medical infrastructures and services do not function properly. A UN clinic provides basic medical care for UN personnel. The entire country is a High-Risk non-family duty station-D with 6 weeks R&R cycle. The entire International Professional staff and IUNVs are eligible for R&R.

A few hotels cleared by DESS are available. Private accommodations are available for expats. A few supermarkets are also available selling all sorts of goods. Vegetables and fruits are also available on the local market.

Although ATM are available ( 5 ATM in town)  and VISA is accepted in Bangui, most of the payments for example in hotels or markets are done in cash

Additional Qualifications

Skills

Bachelor of Arts: Business Administration, Bachelor of Arts: Economics, Bachelor of Arts: International Relations, Bachelor of Arts: Law, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science

Certifications

Camp Coordination and Camp Management – UNHCR, CCCM Cluster Coordination – UNHCR, CO_LEAD Programme – Other, HCR Coordination Learning Program – UNHCR, Tri_Cluster Knowledge/Coord Skills – Other

Competencies

Accountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Managing performance, Negotiation & conflict resolution, Organizational awareness, Stakeholder management, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 2 to the Bi-Annual 2025 Compendium – Part B

Additional Information

This position requires Functional Clearance