Location:

Washington, United States
Salary:

$33,000 - $46,000 / YEAR
Job type:

FULL_TIME
Posted:

4 months ago
Category:

Travel and Transportation
Deadline:

05/08/2025

JOB DESCRIPTION

Key Responsibilities

Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the direct supervisor, distribute travel information to internal and external stakeholders.
Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.
Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.
In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.
In coordination with the supervisor, process exit permission paperwork and travel documents in accordance with established standards and the local guidelines.
Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.
Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.

Responsibilities at the Ports of Entry (POE) in the USA[KF1]

Provide in person assistance to beneficiaries at the U.S. POEs, including meeting them at the arrival and facilitating all required arrival procedures. This includes facilitating immigration and customs formalities, assisting with baggage claim and where applicable escorting beneficiaries to ground transportation meeting points, contracted hotels for overnight stay or through TSA security screening to their domestic departure gates to ensure smooth transit and connection.
Communicate with airlines, U.S. Customs and Border Patrol (CBP) and other airport or transportation authorities as needed and resolve issues as they arise in coordination with the supervisor.
Prepare and complete required paperwork in relation to hotel bookings, meal orders, domestic transportation and post-arrival formalities at the POE ensuring accuracy and timely submission in line with internal protocols.
Provide regular feedback on work being accomplished to the supervisor and keep the supervisor immediately informed of any issues that arise.
Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA).
Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the supervisor or management of any non-compliance with SOPs or standards of conduct by IOM staff members or partners.
Perform such other duties as may be assigned.

Required Qualifications

Education

High school diploma with 5 years of work experience; or
Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with 3 years of relevant work experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

Operational experience at a U.S. POE is required, with a strong understanding of movement workflows and direct coordination with CBP.
Demonstrated knowledge of airline processes and CBP procedures relevant to the arrival and onward movement of IOM-assisted beneficiaries.
Prior Movement Operations, transportation-related and/or management experience are strongly preferred.
Work experience in programs including movement operations component, particularly in resettlement programs.
Experience with guiding and leading junior staff members.
Experience with communicating with beneficiaries.

Skills

Computer/software literate with good knowledge of Microsoft Office.
Strong interpersonal and communication skills.
Attention to detail and ability to organize.
Self-motivated, objective-driven and able to use own initiative and work under pressure with minimum supervision.
Team leading skills

Other Requirements

Must meet the badging and security clearance requirements at the respective POE, which includes a background check and fingerprinting as per airport authority regulations.
Must reside in the U.S., with preference given to candidates who meet local or state residency requirements applicable for badging at POE.

Languages

IOM’s official languages are English, French, and Spanish; all staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written).

DESIRABLE

Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.