JOB DESCRIPTION

DEADLINE FOR APPLICATIONS

10 September 2025-23:59-GMT+03:00 Turkey Time (Istanbul)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP”s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Description Summary
This role involves planning, budgeting, and managing IT/Telecommunications systems in alignment with WFP standards and operational needs. It includes maintaining secure and efficient networks, supporting users, overseeing procurement processes, and contributing to reporting and cost-efficiency efforts. The position also supports emergency preparedness, inter-agency coordination, and capacity building through training and supervision of junior staff.

Job Description

ORGANISATIONAL CONTEXT:

Türkiye hosts one of the largest refugee populations in the world, with approximately 2.7 million people. Around 60,000 of the most vulnerable reside in eight camps in the southeast, while the vast majority live in urban and rural areas across the country. Since June 2014, the Temporary Protection regime has enabled Syrian refugees to access essential services such as healthcare and education. Asylum seekers from other countries continue to benefit from International Protection status.

The World Food Programme (WFP) supports over 35,000 of the most vulnerable refugees through monthly e-vouchers and cash transfers to help them meet their food needs. Following the devastating earthquakes of February 2023, WFP provided emergency food assistance to 1.6 million people in southeastern Türkiye. As markets resumed functioning, an additional 600,000 earthquake-affected individuals received cash assistance to meet their basic needs.

As food security conditions stabilized, WFP shifted its focus to revitalizing the local food value chain in earthquake-affected regions. Through strategic investments in small food businesses, WFP aims to restore livelihoods and ensure long-term food security.

Türkiye holds critical strategic importance for WFP’s global operations. The country plays a key role in the procurement and transportation of food commodities, serving as a vital corridor from the Black Sea into Syria. WFP is exploring opportunities to expand its grain reserves and milling capacity in Türkiye, leveraging the country’s advanced infrastructure.

Where feasible, WFP prioritizes local procurement of food and other goods—an approach that supports farmers, boosts agricultural incomes, promotes land use, and generates employment.

As part of its strategic plan, WFP is increasingly positioning itself as the leading UN agency in Türkiye for coordinating emergency preparedness efforts. In close collaboration with the Government of Türkiye (GoT), WFP aims to support the development and implementation of emergency preparedness strategies and policies. Given Türkiye’s geographic location and exposure to natural disasters—including earthquakes, floods, and wildfires—strengthening national resilience and response capacity remains a top priority.

This position is based in Ankara and reports to the Head of Enabling Services unit.

At this level job holders typically have independent responsibility for technical, specialised work including planning, organisation, and coordination of activities and setting objectives. Job holders are expected to consistently demonstrate a high degree of responsibility and initiative to respond independently to queries. They are closely involved in day-to-day activities and analytical work. They operate with minimal supervision, and provide guidance to junior staff to ensure that objectives are achieved. They are responsible for a broad range of daily activities, analytical work and deliver technical support by modifying existing systems, and resolving straightforward issues/problems. They also develop and/or support the usage of systems and applications, data and databases.

THE ROLE

To contribute to planning and delivery of high quality, client-focused, and value for money services pertaining to the IT Services portfolio, and to deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• 1.    Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
• 2.    Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• 3.    Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
• 4.    Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
• 5.    Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
• 6.    Maintain and develop technical expertise and understanding of industry developments.
• 7.    Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• 8.    Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
• 9.    Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
• 10.    Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.
• 11.    Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
• 12.    Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• 13.    Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
• 14.    Other tasks as required.

QUALIFICATIONS AND EXPERIENCE

Education and experience: Advanced University degree in Computer Science or other relevant field with minimum 3 years of related work experience, or First University degree with additional years of related work experience and/or training/courses.

Language: Fluency (level C) in English language and the duty station’s language, if different.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has assisted in establishing standards and protocols for service excellence within own domain or at a HQ and field Office.
• Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Has proven experience analyzing service management results and developing service enhancement recommendations.
• Has keen ground-level experience implementing IT and telecoms systems in emergencies.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements