JOB DESCRIPTION

Employment Type: Internship
Contract Duration: 6 months extendable to 11 months

At IATA, we speak for the airlines of the
world, serving and supporting over 300 of them across all continents. We
are passionate and knowledgeable about the aviation industry, and we strive to
make it safer, smarter, more sustainable and more inclusive. We celebrate
diversity and inclusion in our workforce, and we respect and value the
different backgrounds, perspectives and skills of our employees. We also care
about our employees’ wellbeing, and we provide flexible work arrangements,
travel benefits, family-friendly policies, equal pay and a day off on your
birthday. We believe in giving back to the community and encourage our staff to
participate in volunteering activities that support causes they care about. We
encourage you to join our global community of aviation enthusiasts, and we will
do our best to make you feel comfortable during the interview process. IATA is
more than a trade association; it is a vision of a better future for air
travel.

About the team you are joining

You will be reporting to the Manager IT Operations & Global Service Desk. The Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA and for all users globally.

What your day would be like

Resolve complex problems and
implement solutions; Focus on maintaining the IT environment (PC, printers,
cell phones) with a Professional attitude and service; Provide Service Desk
coverage during business hours for customers reporting incidents or seeking
assistance in using the standard office automation desktop environment,
applications; Ensure meticulous call logging of all incoming call; Ensure
regular Customer communication and service delivery –first level software and
hardware support; Escalate problems to the other ITS teams according to
procedures; Share expert knowledge through peer reviewed documentation. Our
team relies on following documented procedures. You must work with the global
support team to ensure procedures are documented and updated as needed.

We would love to hear from you if

You recently graduated (within one
year) with an IT degree;
You have advanced knowledge of Microsoft Windows 11, Microsoft Office 365,
including Microsoft Copilot and Adobe applications;
You have excellent oral and written communication skills in English; knowledge
of an additional language is an asset;
You have the ability to remain calm, courteous and efficient in emergency
situations;
You have strong customer focus and interpersonal skills in a global
environment;
You have the ability to work as part of a global team;
You have a high level of knowledge of multiple complex software packages,
hardware and networks;
You have experience with user administration in Active Directory;
You have knowledge of basic hardware components.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!