JOB DESCRIPTION

Job Summary

Position Information
Position Title: Senior Project Associate (Case Management)
Position Grade: G6
Duty Station: Tashkent, Uzbekistan
Job Family: Operations
Organizational Unit: PXD
Country office-based position: IOM Uzbekistan
Reports directly to Programme Officer, NOA
Number of Direct Reports: 0

Key Responsibilities

• Maintain communication and liaise with respective IOM Missions and Offices globally on AVR(R) cases involving Uzbek residents.
• Provide information and logistical support to sending IOM Missions, including facilitating communication with respective Uzbek consulates abroad and other non-government stakeholders.
• Contribute to risk assessment processes for returnees by gathering background information, documenting relevant case details, and sharing inputs with the responsible colleagues at sending Missions.
• Support pre-departure arrangements as required for cases involving Uzbek residents under AVR(R) programmes.
• Assist with reception and onward transportation to final destinations, as needed.
• Provide informational and procedural support to returnees on implementation of AVR(R) components, including logistical steps and other requirements.
• Support returnees in the reintegration component including business plans, liaise with potential vendors (goods and service providers), and coordinate/agree the reintegration arrangements with respective sending Missions.
• Assist in identifying suitable (temporary) shelter options for returnees, as required.
• Support the rehabilitation of returnees, based on individual needs assessment and in coordination with sending Missions.
• Collect and maintain up-to-date disaggregated database of assisted AVR(R) cases using IOM corporate e-systems, including MiMOSA.
• Assist in the preparation and implementation of Monitoring and Evaluation (M&E) activities and contribute to related reporting.
• Contribute to reporting on AVR(R) case management and provide inputs, as requested.
• Support awareness-raising activities on the risks of irregular migration through outreach or information-sharing efforts, as required.
• Assist with development and dissemination of AVR(R) related information materials.
• Liaise with relevant government and non-government entities in Uzbekistan to refer and assist returnees, as required.
• Support the orientation of new Case Managers by providing procedural guidance and information on workflows.
• Contribute to the consistency of case processing by coordinating with colleagues and tracking progress in line with standard procedures.
• Perform other related tasks as may be assigned by the supervisor.

Required Qualifications

Education

• High school diploma with six years of relevant professional experience; or,
• Bachelor’s degree in Law, Business Administration, Finance, Social Sciences other related fields from an accredited academic institution with four years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience working in private sector and with vulnerable individuals is desirable.
• Knowledge of general migration-related trends and processes in Uzbekistan is an asset.
• Experience in monitoring and evaluation is desirable.
• Prior experience in liaising with UN agencies, other international organizations, government institutions, or NGOs is an asset.
• Experience supporting project implementation is desirable.

Skills

• Strong interpersonal and communication skills.
• Good organizational and analytical skills.
• Familiarity with databases or case management tools (e.g., MiMOSA) is an advantage.
• Ability to prepare clear and concise documentation and reports.
• Capable of working collaboratively within a team.

Languages

• Fluency in English, Uzbek (oral and written) is required, Russian is desirable

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies