JOB DESCRIPTION

1. THE AGENCY

ENISA’s mission is to achieve a high common level of cybersecurity across the Union, by actively supporting Member States, European Union institutions, industry, academia and EU citizens^[1].

ENISA contributes to policy development and implementation, supports capacity building and preparedness, facilitates operational cooperation at Union level, enhances the trustworthiness of ICT products, services and processes by rolling out cybersecurity certification schemes, enables knowledge sharing, research, innovation and awareness raising, whilst developing cross-border communities and synergies.

ENISA is located in Athens, Greece (the Agency’s official seat) with a branch office in Heraklion, Crete, Greece and a Local Office in Brussels, Belgium.

1. THE UNIT

The Corporate Support Services Unit (CSS) of ENISA is responsible to implement the corporate objective “Build an agile organisation focused on people” and support the Agency activities, pursuant to Chapter II of Regulation (EU) 2019/881 – Cybersecurity Act (CSA).

The underlying mission of the CSS is to help ensure the seamless functioning of the Agency, support the Executive Director, and provide efficient corporate support services for all operational units, staff members and, when relevant, offer services to other EU bodies and agencies under joint corporate service frameworks. The unit is also responsible for implementing ENISA’s corporate and HR Strategy 2023-2028 as adopted by the Management Board in 2023.

The unit is undergoing a business transformation via modernising its services vis-a-vis market practices, reengineering its processes, analysing and reviewing policy and legal framework, outsourcing services and enhancing digitalisation and change management in order to promote self-service functionalities, process optimisation and efficiency gains. The unit aspires to build further on the business partnering concept throughout its services and further enhance alignment with the strategic and business objectives of the Agency.

The new way of working is centred around services rather than silo-profiling or product delivery profiling. The CSS unit is committed to providing a one-stop shop for all services within its extensive portfolio, including HR, Budget, Finance, Procurement, IT, Security, Facility & Event Management and Legal. This transformation aligns with a global business model, emphasising XaaS (Anything as a Service), shifting historically siloed activities into a holistic, service-based approach as a one-stop-shop.

The unit is facing important developments on critical areas such as sustainability, modernisation, collaboration and cooperation as well as building partnerships and transitioning from an administrative function to a service delivery model entity.

2. THE JOB

ENISA is looking to draw a reserve list of candidates for the upcoming SPD period 2025-2028 for the profile of Facility and Security Assistants to support the Corporate Support Services Unit activities.

At the moment ENISA aims to fulfil 1 post as a priority. As needs arise, ENISA will search the pool of reserve list candidates and select those that are appropriate to its needs. The established reserve list may be used to cater for other Agency wide staffing needs.

The key responsibilities and tasks are outlined below:

• Facility & security operations:

Coordinate and implement day-to-day facility and security activities across ENISA locations, in line with internal policies. Oversee, manage and coordinate building maintenance, asset inventory, inspections, and application of ENISA security standards, in close cooperation with the Security Authority.

• Health, safety & protocol management:

Ensure health and safety compliance with EU and Host State regulations. Provide First Aid support and safety training as needed. Coordinate protocol activities for VIP visits and drive senior dignitaries or leadership when required.

• Events & logistics coordination:

Support ENISA events by coordinating all facility and security-related logistics. Liaise with Host State authorities and manage internal databases related to security clearances and event protocols. Coordinate logistics and other service requirements of ENISA event activities.

• Service planning & business continuity:

Support the planning and delivery of facility, security, and soft services, ensuring full-service rotation, continuity of operations, and alignment with the annual work plan. Manage soft service framework contracts and budget, follow up on SLAs and KPIs and oversee & coordinate external workforce operations & service provision.

• Strategic, administrative & external support:

Assist the Head of Corporate Services Unit or delegated Head of Sector in implementing the Unit’s multi annual and annual work plan. Manage and report on related budgets, contracts, and services. Maintain productive relationships with external stakeholders and proactively identify opportunities for improvement. Liaise with Host State Ministries for ENISA Host State matters.

• Other duties

Perform any other duties in the interest of the service as assigned by the Head of Unit.

3. QUALIFICATIONS AND EXPERIENCE REQUIRED^[1]
   • ELIGIBILITY CRITERIA

The selection procedure is open to candidates who satisfy the following eligibility criteria on the closing date and time for applications:

• Be a national of one of the Member States of the European Union^[2];
• Be entitled to their full rights as a citizen^[3];
• Have fulfilled any obligations imposed by the applicable laws concerning military service;
• Produce appropriate character references as to their suitability for the performance of the duties;
• Be physically fit to perform the duties linked to the post^[4];
• A level of post-secondary education attested by a diploma^[5] OR a level of secondary         education, attested by a diploma⁷ giving access to post-secondary education, and appropriate professional experience of at least three years;

• Thorough knowledge of one of the official languages of the European Union (at C1         level) and a satisfactory

knowledge of another official European language of the Union            (at B2 level) to the extent necessary for the performance of their duties

Only eligible candidates, who fulfil the above eligibility criteria, will be further assessed by the Selection Board against the selection criteria, solely based on the information provided by the candidates in their application form and the talent screening questions. Candidates must provide concrete results and/or actions they undertook in demonstrating the below criteria and their relevant competencies in their application form.

Candidates must demonstrate and will be assessed on the following skills and competencies:

Technical skills and experience

• Demonstrated experience and/or knowledge in facility management, security operations, health and safety,

and/or logistics coordination and providing VIP & dignitaries service in a public or international organisation context;

• Proven ability to manage operational projects, develop plans, and implement procedures in compliance with legal, financial, and security frameworks (e.g. permit management, inspections, contractor oversight, framework contracts and service providers, ABAC assets, EMAS audits, EU financial and procurement rules, Seat Agreements etc);
• Experience in maintaining effective and constructive relationships with internal teams, service providers, and Host State authorities;
• Professional training certification such as (but not limited to): Facility Management Professional, ServiceNow System Administrator, Physical Security Professional or similar.
• Strong command of English (oral and written) at minimum C1 level, with the ability to communicate clearly, diplomatically, and professionally in diverse settings.

Personal qualities & Core competencies

• Adaptability & growth orientation:

Manage projects with a proactive and agile mindset, embrace change, learn from experience, be able to foresee risks and propose solutions;

Demonstrate continuous development and resilience in evolving operational contexts, staying abreast of developments in the field;

Self-motivated and reliable, capable of independently managing complex tasks and taking ownership of responsibilities, while exercising sound judgement;

Business acumen, understanding of business requirements, and ability to advise based on relevant frameworks.

• Collaborative & service focus:

Build trust, support a positive work environment, respond to stakeholder needs with a solutions-oriented mindset, maintain confidentiality, diplomacy and discretion and professionalism at all times, with a positive and caring approach;

Proactively take actions and explore solutions that are in line with the vision of the unit and the standards of

ENISA.

• ENISA competences requirements:

o Cybersecurity technical competence: Foundation o Network and community development: Foundation o Data analytics and reporting: Foundation o Policy advising: Foundation o Communication: Foundation

In addition, the successful candidate should act and abide by ENISA’s core values. An outline of the ENISA’s core values as well as a full description of the ENISA’s competences is available here.

NB: Candidates are advised to demonstrate with concrete examples in their application how they possess the core competences at the required level.

4. SUBMISSION OF APPLICATIONS

To apply for this vacancy, please use ENISA’s e-recruitment system, complete all required sections of the application and submit it. ENISA does not accept applications submitted by e-mail, mail or any other means. The application must be submitted in the English language, which is the working language of ENISA.

Candidates must send their application within the set deadline. In order to be considered, applications must be received

by 7 October 23:59:59 EET (Greek time (CET+1)) on the closing date. Once you have submitted your application, you will receive an automatic e-mail message confirming receipt of your application. Please ensure that the email address you provide for your applicant account is correct and that you check your email and spam/junk folders regularly.

Applicants are strongly advised to submit their applications well in advance of the deadline, since heavy internet traffic or fault with the internet connection could lead to difficulties in submission last minute. ENISA cannot be held responsible for any delay related to internet connection issues etc.

At this stage of the selection procedure candidates are not required to send any additional supporting documents with the application (i.e.: copies of your ID-card, educational certificates, evidence of previous professional experience etc.).

For any questions on the recruitment process or other technical issues, feel free to reach out via email to [email protected].