JOB DESCRIPTION

View Vacancy – Communications and Public Diplomacy Assistant (HRV25.267)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Policy & Political roles)

Job Subcategory

Communications, Press and Media

Job Description (Roles and Responsibilities)

Who are we?

The British Embassy Zagreb is the representative office of the UK Government in Croatia, representing British political, economic and consular interests in the country. The Embassy is headed by the Ambassador and we are an ambitious, engaged and motivated team that supports each other and does our best to develop and fulfil our potential.

The British Embassy champions diversity both inside and outside the Embassy. We would welcome applications from any suitably qualified individual, whatever their gender, ethnicity, sexuality, disability or religion.

Main purpose of job:

The British Embassy in Zagreb is looking for a Communications and Public Diplomacy Assistant. You will be a member of the Embassy’s Political & Communications team, which co-ordinates the UK’s engagement with Croatia across a wide range of issues, from security and defence to clean energy, science and technology and culture. You will work closely with Political and Communication team colleagues to support team objectives, including promoting Embassy activities to the public, supporting Embassy project work, and assisting with organisation and running of the Ambassador’s regional visits and inward senior UK visits, as well as high-profile soft power events such as the annual King’s Birthday Party celebration.

You will be responsible for running British Embassy Zagreb’s website and social media channels (Facebook, X, Instagram, LinkedIn), under the supervision of our Head of Communications, as well as creating and publishing digital media content promoting Embassy and UK Government priorities and values. As a member of the Communications Team, you will assist in public affairs, monitor media reporting and conduct press briefings. You will also be responsible for our public diplomacy, to influence and inspire Croatians, showcasing the best of Britain and its culture, including education.

Roles and Responsibilities:

Social media (in cooperation with Head of Comms) (40%):

• Running Embassy website and digital media channels, both in terms of content and performance.
• Collaborating with all Embassy sections, including Political, Trade, Consular and Defence, to promote their programmes, events and other activities to the public, alongside providing advice to Embassy staff on own their social media activity to maximise engagement.
• Co-creating and implementing digital communications plans for senior visits and the Ambassador’s regional travel.
  

Political section support (40%):

• Assisting delivery of Political Section’s projects and activities, including logistical support and communications plans.
• Assisting delivery of Embassy public events, including forums, receptions and, most notably, the King’s Birthday Party. This entails both advising on and creating visual branding and digital communication plans, along with providing administrative support such as compiling guest lists, sending invitations, recording RSVPs and answering correspondence.
• Delivering Embassy internal press briefings (in a rota with other colleagues).
• Providing cover for the Communications Advisor and Ambassador’s Executive Assistant during leave.

Public diplomacy (20%):

• Promoting British culture, building cultural links, and creating a positive UK brand within Croatia, via events, online communications, and targeted engagement with those with specific links to the UK.
• Collaborating with external Project implementing partners to communicate impactful stories with the wider public.

Essential qualifications, skills and experience

• Fluent in English and Croatian (both written and spoken, minimum C1* level for CEFR framework)
• Strong interest and understanding of communications, culture, media and politics
• Previous experience managing professional social media and producing content
• Initiative, creativity and resourcefulness
• High work standards and ability to meet deadlines
• Strong personal organisation and communication skills
• Social Media skills (Twitter/X, Facebook, Instagram, LinkedIn)
• Microsoft Office skills

Desirable qualifications, skills and experience

• Smartphone photography and videography plus editing and design skills
• Previous experience working in Government, Diplomatic Mission, International or Multinational organisation
• Previous experience of event organisation
• Confidence in dealing with senior management
• Readiness to work overtime as required (in return for time off in lieu)

Required behaviours

Communicating and Influencing, Delivering at Pace, Seeing the Big Picture, Working Together

Application deadline

28 September 2025

Grade

Administrative Officer (AO)

Type of Position

Full-time, Fixed term, with possibility of renewal

Working hours per week

39,5

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Croatia

Location (City)

Zagreb

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

EUR

Salary

2,612.17 gross

Type of Salary

monthly

Start Date

17 November 2025

Other benefits and conditions of employment

This is a full-time, fixed-term contract of 12 months. The monthly salary for this position is €2,612.17 gross + €47.78 transport allowance.

The role would be subject to a 6-month probationary period.

Working patterns: The position is based on a 39.5 hour working week, with standard core working hours Monday to Thursday from 08:30-17:00 hours including a one-hour lunch break at a time dependant on that day’s schedule. On Friday core working hours are from 0830-1400 hours, without a lunch break.

The successful candidate will be subject to professional background and security clearance and must have pre-existing work authorisation for Croatia in order to apply.

Staff recruited locally by the British Embassy in Zagreb are subject to Terms and Conditions of Service according to local Croatian employment law.

Visa/Passport requirements: Candidates must currently hold the independent right to live and work in Croatia.

The British Embassy is committed to flexible working and providing a workplace that promotes diversity. Applicants should detail any flexible working requirements in their application.

Learning and development:

This role provides a fantastic opportunity for someone to learn about the workings of an Embassy, as well as the UK’s public and cultural diplomacy. The job holder will have opportunity to learning and development provided by the FCDO, in agreement with their Line Manager.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements