JOB DESCRIPTION

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Overview

VisionFund Kenya is a dynamic financial services company and a key investment of World Vision Kenya, committed to fostering sustainable financial inclusion. Learn more at www.visionfundkenya.co.ke.

The Credit Supervisor reporting to the Relationship Manager, is responsible for overseeing credit operations, ensuring effective assessment of creditworthiness, and maintaining a high-quality loan portfolio for VisionFund Kenya. This role involves supervising a team of Relationship officers, ensuring compliance with internal policies and regulatory requirements, and implementing credit risk mitigation strategies. The Credit Supervisor plays a pivotal role in managing and improving credit processes to support the organization”s mission of sustainable financial inclusion.

Multiple Locations: (Western Region, North Rift and Nairobi Region)-indicate preference on your CV.

Key Responsibilities

Marketing & Outreach

• Lead client recruitment and awareness campaigns to promote credit services.
• Achieve targets for Outstanding Loan Balance (OLB), new client acquisition, repeat borrowing, and client retention across designated categories.
• Manage client relationships to ensure satisfaction and loyalty.
• Address and resolve customer complaints promptly and professionally.

Staff Supervision

• Oversee branch and site office staff, ensuring high performance and adherence to operational standards.
• Provide guidance, mentorship, and performance evaluations to team members.

Integration with World Vision

• Collaborate effectively with World Vision Area Development Programs (ADPs).
• Foster strong working relationships with ADP Managers to align credit services with community development goals.

Client Training

• Conduct pre-loan training sessions in accordance with policy guidelines.
• Facilitate monthly post-loan training to support client financial literacy and loan management.

Portfolio Management

• Ensure timely loan repayments and monitor portfolio health.
• Document loan approvals and decisions in Branch Credit Committee meeting minutes.
• Conduct thorough loan appraisals in line with credit policy standards.
• Administer loans efficiently and accurately.

Loan Disbursement & Quality Control

• Review and act on statistical reports, implementing action plans for non-performing loans.
• Prevent disbursement to groups with outstanding arrears.
• Utilize T24 system reports (e.g., delinquency, client status, group status) to guide disbursement decisions.
• Ensure alignment between disbursement dates and loan schedule value dates.
• Use T24 reports for ongoing quality control in collections and appraisals.
• Meet Portfolio at Risk (PAR) targets consistently.

Reporting

• Prepare and submit regular performance reports.
• Reconcile client records and ensure data accuracy across all reporting platforms.

Financial Targets

• Achieve income generation targets as set by management.
• Operate within allocated budget limits and demonstrate effective cost control.

Ideal Candidate Profile

Educational Requirements:

Diploma / Degree in Business Administration, Sociology, Marketing, or a related field.

A minimum of 4 years of relevant experience, in Microfinance, Retail Banking, or Enterprise Lending.

Key Competencies:

• High attention to detail, accuracy, and reliability.
• Strong interpersonal and team collaboration skills.
• Ability to integrate with community development initiatives.
• Motorcycle riding skills are an added advantage.
• High ethical standards and commitment to personal and organizational integrity.
• Proficiency in Microsoft Office and operational software relevant to the financial sector.
• Exceptional customer service, marketing, and training capabilities.

Application Instructions

The care and protection of children and vulnerable adults is our top priority. We take our responsibility to protect those we work with seriously. We have extensive Child and Adult Safeguarding policies and protocols in place to safeguard children and the communities we serve. We condemn all forms of exploitation or abuse of children or adults and have a zero-tolerance policy for incidents of violence, especially against children.

All candidates must be professing and practicing Christians whose conduct and depth of character are governed by personal Christian convictions. Interested and suitably qualified individuals should forward their applications, attaching copies of their academic and professional certificates, detailed CV indicating work experience, daytime contact, and addresses of 3 professionally relevant referees to reach on or before 15th October 2025.

• The CV must be in PDF format, and all the attachments scanned into one PDF document.
• VisionFund Kenya is a registered Data processor and controller, by submitting your application you consent to using your Data for recruitment purposes.

Equal Opportunity Employment

VisionFund Kenya is an Equal Opportunity Employer. We do not require payment during the recruitment process.

Applicant Types Accepted:

Local Applicants Only