JOB DESCRIPTION

ICT SUPPORT OFFICER

Fusion for Energy (F4E) is hiring an ICT Support Officer, who will play a key role in supporting fusion, the power of the Sun, into a future sustainable energy source.

If you are a passionate professional and want to make a difference to the future of sustainable energy and would like to work on a multi-billion euro first-of-a-kind development project, we have the perfect opportunity for you! Apply to become an ICT Support Officer within our Administration Department.

Fusion for Energy (F4E) is managing Europe’s contribution to ITER, the biggest fusion experiment, and is contributing to several other major projects in the same domain. The fusion landscape is changing fast and F4E as a key European player has just entered in a new organisation.

Why F4E?

Fusion for Energy (F4E) is the European Union’s organisation for ITER and the Development of Fusion Energy. We are working with industry and laboratories to deliver cutting-edge components to the ITER international fusion energy project. In parallel, we are working on other major projects in the same domain, including the JT- 60SA experiment with Japan, a new material testing facility (DONES), and, in the long-term, preparing for the next generation of fusion devices.

F4E is headquartered in Barcelona with offices in Cadarache (France) and Garching (Germany). To deliver the European contribution to ITER, face the fusion challenges, and manage more than 400 professionals, F4E is moving towards a more diverse, flexible, and result-oriented organisation. Its renewed vision is focussed on (1) successful delivery of projects, (2) developing fusion talent and knowledge base for the development of commercially viable fusion power plants in Europe and (3) paving the way for a transition from research to a competitive European industrial fusion sector.

Fusion for Energy is an equal opportunities employer and takes care to avoid any form of discrimination. As part of its commitment to diversity, gender equality and geographical distribution, F4E strongly encourages applications from female candidates and applies a policy of equal opportunities. It does not discriminate against anyone on grounds of gender, race, colour, ethnic or social origin, genetic features, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability or sexual orientation. Fusion for Energy offers measures to reconcile professional and private life and will provide reasonable adjustments at the workplace for persons with disabilities.

Your key areas of impact

As a member of the Administration Department, the ICT Support Officer will work under the coordination of the Head of the Digital Transformation Unit (DTU). They will be responsible for providing IT support to the organisation.

Their role and responsibilities include but are not limited to:

• Set-up and maintenance of on-premises and cloud-based infrastructure;
• Proactively and (as much as possible) automatically monitor performance and operation of all F4E infrastructure and platforms;
• Manage incidents and problems in collaboration with the rest of the Operations Group and Digital Transformation unit;
• Look out for new technology trends in the industry;
• Have expert knowledge in one or more specific fields (i.e. Networking, System Administration, DB administration, Storage Management, On-prem Infrastructure and Cloud infrastructure) for the rest of the Operations Group and Digital Transformation unit, providing support and expertise as needed.

What can we offer you?

Life in Barcelona

Barcelona offers professionals and families a high quality of life. It has a year-round average temperature of 18°C and complements its cosmopolitan lifestyle and vibrant cultural life with the nature of the Mediterranean coastline and the Pyrenees.

The city is strategically located between the sea and the mountains, and it is served by an international airport. Barcelona is a cosmopolitan city with Roman remains, medieval quarters and the most beautiful examples of 20th century modernism and avant-garde architecture.

Salary and benefits

As an indication, the basic monthly salary for grade FGIII (step 8) is currently € 3.374,39. In addition to the basic salary, staff members may be entitled to various allowances, in particular a household allowance, expatriation allowance (16% of basic salary and household allowance), dependent child allowance and education allowance.

The salaries of contract agents are subject to a community tax deducted at source and are exempt from national taxation.

Where you would need to relocate, you would normally benefit from relocation and removal reimbursements. F4E has agreements with a wide range of international schools to support access to schooling for the dependent children of its staff.

Work-life balance

F4E enables staff members to reconcile family and professional life by offering flexible work arrangements and teleworking.

F4E staff members enjoy a basic entitlement of 24 days of annual leave as well as +/- 18 statutory public holidays per annum. Additional leave days may be granted for age and distance from the place of origin.

How will we evaluate your application?

A Eligibility Criteria – you can apply if:

A1. You fulfil five general requirements

1. Being a citizen of one of the Member States of the European Union or of a third state fully associated with the Euratom fusion programme.
2. Enjoying your full rights as a citizen“.
3. Have fulfilled the obligations imposed on you by the laws of your home country concerning military service.
4. Producing the appropriate character references as to your suitability for the performance of your duties.
5. Being physically fit to perform your dutiesⁱⁱⁱ.

A2.         Your Education & Experience are in line with our requirements ^v

On the closing date for registration, the candidate must have:

A level of post-secondary education attested by a diploma

OR

A level of secondary education attested by a diploma giving access to post-secondary education and, after having obtained the diploma, appropriate professional experience of at least three years.

A3.         Your Language Skills are developed

You must produce evidence of excellent written and spoken communications in English and of a satisfactory knowledge of another official language of the European Union.

B              Your   Qualifications and Experience

B1. It is essential that your professional history cover:

• Proven professional experience of at least 3 years in total in relation with at least 3 of the responsibilities covered by ‘Your key areas of impact’;
• Proven expertise in troubleshooting incidents and problems involving different technologies, platforms and protocols;
• Demonstrated expertise in incident management, problem management, service request fulfilment and event management;
• Proven experience in proactively monitoring availability, capacity, and security indicators taking actions whenever required;
• Demonstrated expertise with network infrastructure including troubleshooting protocols and services; and installing and configuring network firewalls, switches, routers, and Wi-Fi equipment;
• Very good command of English, the working language of F4E.

B2. Advantageous Selection Criteria

In addition to the above, the following criteria will be considered:

• At least 1 year of proven professional experience in at least 3 of the activities described under “Your key areas of impact” in EU Institutions and/or Bodies;
• Proven knowledge of managing network services including DHCP, DNS, SYSLOG, NTP and troubleshooting using network captures;
• Demonstrated experience setting up and administering Microsoft Windows servers and clients but also Linux operating systems, namely RedHat Enterprise Linux and Ubuntu servers;
• Proven experience with the hypervisors Microsoft Hyper-V, VMware ESXi, Splunk Enterprise, Tenable vulnerability management, and Burp Suite.

B3. Competencies

The following competences will also be assessed:

• Excellent organisational and coordination skills with the ability to set priorities to deliver on time to agreed standards;
• Good problem solving skills;
• Team player;
• Client-service oriented attitude.

Submission of applications

The online application process starts upon clicking “CLICK TO APPLY” next to a vacancy of your interest on the Open Positions page: https://fusionforenergy.europa.eu/vacancies/

You must register your application online through the F4E E-recruitment platform by creating a valid F4E user account and submitting the documents mentioned below. We appreciate any feedback you may have regarding your user experience: [email protected].

Please note that the online e-recruitment application platform is the only acceptable means of submitting/sending in job applications. You are responsible for keeping your e-mail addresses and personal details up to date in your profile in F4E online application tool.

The mandatory fields in the profile marked with an asterisk should be duly filled in and you are requested to submit the following two documents:

• A detailed Europass Curriculum Vitae in English (can be obtained at the following address: http://europass.cedefop.europa.eu/en/documents/curriculum-vitae;
• A Motivation Letter of 2 pages maximum in English.

Applications must be complete and validly submitted by the closing date for submission of applications

No later than 18/11/2025 at 11h59 Barcelona time.