JOB DESCRIPTION

View Vacancy – Community Liaison Officer, Corporate Services, Moscow (RUS25.349) – Internal only

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Community Liaison

Job Description (Roles and Responsibilities)

Who are we?

The British Embassy in Moscow is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Community Liaison Officer (CLO) to support UK diplomats and their dependents in the Russia network.

Main purpose of the job:

The CLO acts as a bridge between UK Embassy staff, their families, and the Embassy Corporate Services Team and Embassy senior leadership. They are a key point of contact and support for staff and families before their arrival and during their posting in Russia.

The successful candidate will work closely with the Deputy Ambassador and corporate services colleagues to support the wellbeing of all staff at the mission, including the families of UK Based staff. The jobholder will also be responsible for supporting integration of new officers, organising fun events that bring people together, supporting healthcare and schooling/childcare, and being a source of kindness and support to officers and family members when needed.

Training will be provided to support you in your role. We don’t expect you to come pre-armed with a “CLO skill set”: just kindness, empathy, and a willingness to muck in and support people.

What will you be expected to achieve?

• Ensure smooth integration of new UK staff and their families into the life of the Embassy by liaising closely with officers and their families before and after arrival, providing short orientation tours and acting as a source of referral and pastoral support. Work with Corporate Services and Estates Management teams to help new arrivals settle quickly and support them throughout their posting.
• Support welfare of staff within the network, including through the organisation of fun events that bring together staff and spouses in social settings and build a sense of trust and mutual support. The CLO, in discussion with the Deputy Ambassador, will have a lot of discretion to decide on the types of events needed to support welfare.
• Gather, maintain and submit to the UK information on:
  • medical provision at post
  • childcare and education provision at post
  • recreational facilities
  • Cost of Living (COL) survey returns, and
  • completion of FCDO FAMILIES Spouse and Partner Annual Employment Report. FCDO FAMILIES, formerly Diplomatic Service Families Association, is the family support service for the Foreign, Commonwealth & Development Office (FCDO).
• Maintain information on children’s education, include completing ‘School, Nursery and Childcare Information Sheets’ and liaise with the FCDO FAMILIES and FCDO Education Team on updates. They will also liaise with approved schools in Moscow to facilitate new student enrolment of incoming families and visit schools to carry out checks and complete necessary documentation.
• Act as the community representative for UKB colleagues and families by attending post committees such as the wellbeing, housing, sports and social, and playgroup committees, and by maintaining links with, and advertising the offers of, FCDO Families in London.
• Alongside the Deputy Ambassador, act as a confidential source of support that UKB staff and families can approach when they have questions, problems and difficulties.
• Update the Post Welcome Pack, CLO MS Teams site, and work with teams across the mission to update the Post Report and Fact Sheet. The CLO will work with local medical providers and UK health and welfare to facilitate annual influenza vaccinations for staff and families.
• Play a supporting role in emergency planning, including by taking relevant training, being familiar with plans and ensuring staff and family details are updated.

Essential qualifications, skills and experience

Our ideal candidates shows:

• Full professional proficiency in English
• Strong interpersonal skills and an ability to work with people from any background
• Strong communications skills, both in writing and orally
• Good organisational and delivery skills
• Ability to handle personal information confidentially and with discretion
• Self-motivated to seek innovative solutions.
• Strong customer service focus, including event management.
• Ability to use Microsoft Outlook, Word and Excel.

Desirable qualifications, skills and experience

Nice to have:

• Previous experience working in a foreign diplomatic mission or an international organisation.
• Previous experience in a customer service, or event management role.

Required behaviours

Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together

Application deadline

27 October 2025

Grade

Executive Officer (EO)

Type of Position

Full-time, Permanent

Working hours per week

35 hours/week

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Russia

Location (City)

Moscow

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

RUB

Salary

RUB 148,696 (gross)

Type of Salary

monthly

Start Date

1 January 2026

Other benefits and conditions of employment

While this is primarily an office-based position, flexible working arrangements can be discussed. The role is suitable for a job share. This is a full-time permanent contract, 5 working days, 35 hours net per week. A job share would be considered.

The successful candidate will be subject to professional background check and security clearance.

All applicants should have a pre-existing legal status to live and work in Russia. The British Embassy does not facilitate/sponsor visa applications and work permits.

Staff recruited locally by the British Embassy in Russia is subject to Terms and Conditions of Service according to local Russian employment law.

We also offer:

• An interesting and varied job in an open, modern management culture;
• Performance related pay scheme;
• Comprehensive learning and development opportunities;
• Excellent working environment in central location with on-site facilities including cafeteria, bar, gym, tennis court, squash court and swimming pool;
• Private medical cover including dentistry.

Applicants must hold a full passport valid for at least 12 months for any of the following: United Kingdom, USA, Canada, New Zealand, Australia or any European Union Member State. All applicants should submit a scanned copy of their passport bio page and resident permit.

The start date for the position is as soon as possible, subject to the availability of the candidate and the length of the recruitment process.

Additional information

Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference.

Please note, Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be advised that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements