JOB DESCRIPTION

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local – Fixed Term Employee (Fixed Term)

Job Description:

Purpose of the position:

Under the supervision of Administration Coordinator, the incumbent shall provide administration tasks and maintain organised office environment. She/he shall handle communication, incoming external stakeholders and act as a central point of World Vision Lesotho front office desk at the National Office. She/he shall communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that an example to others.

Key Roles and Responsibilities:

Office Management and Communication (50%)

• Manages daily front office operations, handles administrative tasks, ensure smooth coordination of meetings, check availability of meeting and boardrooms for events including workshops and interviews.
• Handles incoming and outgoing calls, welcome and attend to visitors while waiting for appointments.
• Review monthly telephone bill and apportion it according to user departments.
• Receive incoming documents and deliver to the respective office for action;
• Ensure that outgoing correspondence is well captured with timely follow-ups to the respective addressees.
• Liaise timely with Executive Administrator to confirm availability of the National Director.

Suppliers & Procurement (20%)

• Consolidate requisitions for office supplies and stationery from all departments for sourcing in provision.
• Monitor office suppliers in liaison with the cleaning vendors and supervisor to ensure smooth office operations;
• Receive utilities orders and invoices in the system (provision) to ensure timely payment.
• Receive all National invoices from suppliers manually and send to Finance for payment

Administration Support (10%)

• Support the Admin Coordinator to ensure cleanliness is timely maintained across all offices and surroundings.
• Report security and safety issues that requires immediate attention of management.

Competencies/Attributes:

• Strong organisational skills;

• Excellent communication skills both written and spoken;

• Professional interaction with colleagues and external stakeholders;

• Ability to handle multiple tasks without compromising quality and attetion to details;

• Strong skills in Micro-soft Office Suite (Word, Excel, PowerPoint, Outlook);

• Cross cultural sensitivity and emotional maturity to handle different personalities;

• Ability to work under pressure while maintaining positive attitude;

• Ability to maintain organisational and stakeholder’s confidentiality;

• Good understanding of World Vision core values and Mission Statement;

• Must be a committed Christian, able to stand above denominational diversities;

• Attend in daily devotions and perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

• Must have a Diploma in Business Management or equivalent.
• A Certificate in Customer Care would be an added advantage;
• At least one-year experience in handling clients/customers with the ability to solve related problems;
• Ability to be a team player, work independently and engage across all levels of the organization internally and externally.

Other Core Competencies:

• Be Safe and Resilient
• Learn and Develop
• Deliver Results
• Be Accountable
• Improve and Innovate

Working Environment / Conditions:

Work environment: 100% office work with minimal field activities

REMUNERATION: Competitive with market standards

Application Requirements:

Please upload your CV and covering letter with copies of educational certificates, transcripts and national ID. You are requested to provide, on your CV, full details of three referees (two professional and one spiritual) plus one HR Practitioner. The required details are full referees’ names, designation, email address and contact numbers.

Closing Date: 28th October, 2025

As a child-focused organization, World Vision Lesotho is committed to the protection and well-being of children. We follow strict child safeguarding policies and conduct thorough background checks, including criminal record checks, to ensure a safe environment for children.

World Vision Lesotho is an equal opportunity employer and upholds Gender Equality, Disability, and Social Inclusion (GEDSI) principles. WORLD VISION DOES NOT REQUIRE ANY FORM OF PAYMENT FOR A JOB OFFER OR OTHER RELATED CONSIDERATIONS”

Applicant Types Accepted:

Local Applicants Only