JOB DESCRIPTION

View Vacancy – SG – Overseas Contract Support Manager – Overseas Estate Department, EO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Estates

Job Description (Roles and Responsibilities)

The Overseas Estate Department (OED) provides a safe working platform to support the work FCDO do within the Embassies/ High Commissions and Staff Residential Properties overseas. This includes providing a safe, secure and legally compliant working environment through our facilities management platform.
The Overseas Contract Support Manager will assist the APAC Performance Manager to manage the outsourced FM contracts in APAC and Europe. This will include maintenance and development of performance business intelligence (BI), enabling the effective management of the facilities management (FM) contracts, and proactively analysing trends and improvement initiatives to maintain a high level of service delivery.

This role will include support on the performance meetings with Posts, regional contract managers and the supplier (JLL) on a regular basis, in addition to alignment of the APAC and Europe contracts. Re-procurement of the APAC FM contract will soon begin so this role will also provide vital assistance to work with consultants and procurement experts to develop re-procurement options and scope of the new FM contract across 24 Posts in APAC. Support for the wider department may also be required on occasion if priorities change.

In this role you will also be responsible for:

• Analysis of the FM Service Providers BI data to ensure the integrity of the data submitted, that all contractual obligations are met and that associated Performance remedies are correctly applied (25%). Using the Supplier Computer Assisted Facilities Management (CAFM) system, you will assist with identifying anomalies, inconsistencies & contractual errors, and work with the APAC Performance Manager to implement agreed contract management procedures to maintain performance standards. This will include ensuring the monthly balanced scorecard KPI scores reflects performance. You will liaise with the service provider to ensure the validity of data provided to the FCDO.
• Prepare documentation and performance packs for regular performance management meetings, support on governance meetings (30%). For all FM Posts in Asia Pacific and Europe region, maximising the benefits of available technology & supplier produced data whilst minimising data input requirements. These reports will provide clear analysis of MI to colleagues at all levels, in their discussions with the service provider & diplomatic colleagues.
• Support on the monthly and annual audit programme (15%). Support a robust audit programme in liaison with Global/APAC Performance Manager and operational colleagues to ensure full audit assurance of supplier performance. Ensure additional focus is directed on identified areas of service provider weakness to ensure contractual compliance and support identifiable improvements in the service. This will also support the annual KPI review & internal audit requirements to ensure delivery of a value for money contract.
• Provide admin and data support for the upcoming re-procurement of the outsourced FM contract (10%). Support the APAC Performance Manager on co-ordinating stakeholders and providing relevant documentation for the upcoming re-procurement.
• Sustainability and Communications (20%): Work with the service provider to improve sustainability initiatives across the estate, in addition to communications to improve understanding of the outsourced contract.

Essential qualifications, skills and experience

• Experience in commercial, contract management or estates.
• The resilience and organisational skills to deal with multiple tasks in a customer focused environment.
• Communication skills that enable delivery of a communications plan including provision of regular communication updates to our stakeholder community.
• Ability to write clearly, concisely and tailor briefing to different audiences
• Strong IT skills in all MS Office applications

Desirable qualifications, skills and experience

• Experience in FM Performance Management
• Excellent understanding of Excel and Power BI
• Proven Customer Service skills and experience
• A good understanding of the relationship between data and performance.

Required behaviours

Communicating and Influencing, Managing a Quality Service, Seeing the Big Picture

Application deadline

19 November 2025

Grade

Executive Officer (EO)

Type of Position

Full-time, Fixed term, with possibility of renewal

Working hours per week

37.5

Region

Asia Pacific

Country/Territory

Singapore

Location (City)

Singapore

Type of Post

British High Commission

Number of vacancies

1

Salary Currency

SGD

Salary

SGD 5,623

Type of Salary

monthly

Start Date

5 January 2026

Other benefits and conditions of employment

This is a fixed-term role for 1 year with possibility of renewal.

Working patterns:

Normal working hours are 37.5 per week: 8:30AM to 5:00PM from Monday to Friday. The team operates a ‘core hours’ policy of 10:30AM to 2:30PM with individual flexibility around that.

British High Commission Singapore supports and promotes flexible working as a crucial part of our inclusive offering. Our current policy allows for staff to work from home for up to 40% of their working week, subject to line manager agreement.

In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.

No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.

Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.

Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.

We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years” service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave. We encourage volunteerism and offer up to 3 days paid volunteer leave.

We offer medical insurance to support staff with the high costs of healthcare in Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear.

The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Openness, Respect and Expertise (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best.

Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.

Learning and development opportunities (and any specific training courses to be completed):

We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.

The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets.

Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.

All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

Additional information

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

 

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements