JOB DESCRIPTION

The International Rescue Committee (IRC) responds to the world”s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world”s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you”re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The scope of IRC Libya’s protection and empowerment programming includes Women’s Protection and Empowerment (WPE, which includes gender-based violence (GBV) prevention and response), child protection (CP), and Protection Rule of Law (PRoL, or broader humanitarian protection) for conflict-affected and other vulnerable women, girls, men, and boys. In the design and development of responsive, client-centered protection programming, the IRC works both directly and in partnership with local actors promoting women’s social and, increasingly, economic empowerment and an improved protection environment for conflict-affected and vulnerable women, girls, men, and boys. Through this work, the IRC has raised awareness among communities, provided training for service providers, and established spaces for a range of psychosocial support activities and access to case management for women, adolescent girls, and children in and around Tripoli, Misrata, Sebha, Brak and Alkufra. The IRC aims to build on that foundation with additional, targeted support to local capacities and community-based mechanisms.

JOB OVERVIEW/SUMMARY: IRC Libya is seeking for a Service Mapping Officer for the Signpost project that aims at providing contextualized timely, accurate and reliable information to migrants, asylum seekers and refugees in Libya and empowering them to make informed decisions on issues that matter most to them. Signpost is an innovative digital initiative providing a platform to reach refugees, asylum seekers and crisis-affected communities with accessible information. Under the direct supervision of the Senior Editorial Officer, the Service Mapping Officer will work in collaboration with the protection team to map existing service providers for migrants, asylum seekers and refugees in the Signpost project location and document the information about them. The officer will review the content and design of the service maps on an ongoing basis and share relevant information as may be required.

KEY RESPONSIBILITIES:

• Develop tools such as new service entry form and service entry update templates.
• In collaboration with the Signpost team, identify service providers through field visits, information from field staff, coordination meetings, working groups, desk research, social media, referral pathways and user surveys/FGDs among others.
• Facilitate consultative forums with service provider to review draft service map and confirm information or ask for clarification where necessary.
• Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service maps.
• Maintain ongoing communication with Signpost team on site strategy, features, and issues.
• Proactively monitor the online service maps and support in trouble shooting
• Continuously solicit feedback from users or office staff and share with the Signpost team
• Coordinate with other actors mapping services to avoid duplication of efforts.
  • Conduct regular field visits when feasible to verify services offered and capture any access barriers.
  • Reviewing the content and design of the service map on an ongoing basis.
  • Work closely with Signpost Community Liaisons Assistants and Volunteers who are in direct touch with users to verify service information.
  • Conduct training for service providers on how to use the service map and solicit feedback from providers.
  • Perform any other duties as may be required by the Supervisor.

KEY WORKING RELATIONSHIPS:

Position Reports to: PROL Manager.

Position directly supervises: Community Liaison Assistants

Other Internal and/or external contacts:

Internal: Snr. Editorial Officer, Social media Officer, Service Mapping Officer, Community Liaison Assistant- Tripoli Community Outreach Volunteers, IRC’s Protection, Health Governance, Supply Chain, Access, and Security Focal Points

External: Local stakeholders, community leaders, Local NGOs and INGOs in coordination/collaboration

Job Requirements:

Education:

• University degree or Diploma in Information, communication Technology
• Training in psychology, social sciences, social work and education

Work Experience:

• Minimum 2 years’ Humanitarian experience with a CSO, NGO, or UN is preferred.
• Previous experience with the Malomat or Signpost project (or similar digital information platforms) is a strong asset.

Demonstrated Skills and Competencies:

• Strong understanding of IRC Libya’s operational context and digital information management approaches.
• Proven ability to quickly adapt to evolving technology tools, including AI-integrated systems for information services.
• Familiarity with IRC information service standards, content review processes, and user-centered communication approaches.
• Experience working with refugees, migrants or displaced people in a voluntary or professional capacity.
• Strong computer proficiency and well acquainted with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.
• Knowledge of social media platforms and cultural use of these platforms.
• Excellent communication and writing skills.
• An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
• An excellent level of English
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
• Respect for people of all walks of life.
• A team player

Language Skills:

• Advanced English and Arabic language skills, oral and written.
• A native speaker of one of our audiences’ key languages.

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The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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