JOB DESCRIPTION

View Vacancy – Corporate Services – Protocol Officer, Grade – AO, Karachi

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Foreign, Commonwealth and Development Office (Programme Roles), Protocol, Visits and Events

Job Description (Roles and Responsibilities)

Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Main purpose of job:

The job holder will provide high level platform support within Corporate Services Section. You will be responsible for implementing good Protocol policies and practices and providing key operational delivery to expedite imports and exports for the British Deputy High Commission (BDHC) office and staff. Additional tasks include BDHC representative when facilitating arrivals and departures of the VIPs at the airport; support to CS team as and when required.

Roles and responsibilities that a jobholder will be expected to achieve:

Protocol: 75%

• Import and Export of Official and Personal shipments – Prepare Import and Export Permissions before sending to the Ministry for approval. Liaise with designated freight forwarders and Customs for speedy clearance and delivery (this involves use of Government of Pakistan (GoP) online systems – PROSYS and WEBOC);
• Departure / Arrival briefings to UK based staff – Conduct departure/arrival briefings for UK based staff to help them import/export their belongings to and from Pakistan.
• Airport Facilitation – Smooth facilitation of the High Commissioner and visiting UK Government Ministers and VIPs arriving and departing from Pakistani Airports. This involves liaising with the airport authorities and airlines.
• Preparation of Documentation – To prepare miscellaneous documents and cases for the Ministry of Foreign Affairs and other Partners across Government including:
• Airport Passes;
• Third Country visas for official visits.
• Pakistan visas and Accreditation Cards.
• Understanding movement requests and rules related to movements of diplomats; and,
• Dealing with other Diplomatic Missions
• To build and maintain good relationship between the BDHC and various Govt. and other offices i.e. Local and Provincial authorities, Ministry of Foreign Affairs, Civil Aviation Authority, Airport Security Force, Pakistan Customs, Immigration, Utility companies, Airlines and Travel Agencies.
• Getting tax exemptions and GST claims as and when required

Support the CS Team and Network: 25%

• Support in raising Purchase Order on the system for Operation related tasks.
• Provide coverage for team as and when needed.
• Support in routine procurement of goods and Services for the post through a procurement credit card

Learning and development opportunities:

The role is a great opportunity to work for the British government. You would learn how a Deputy High Commission operates, have exposure to a wide range of people and skills. You would have access to cross-mission L&D opportunities, as well as in-house training in how the UK government responds in a crisis

Additional information:

This is a challenging role and is suited to a dynamic, self-starter with a proven track record. We are looking for someone who is confident and can solve problems and launch themselves into new tasks with energy and enthusiasm. You will be working with close collaboration with the transport team, drivers and the entire BDHC mission with a wide range of people from different backgrounds, including other government departments.

We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.

Essential qualifications, skills and experience

Essential on arrival:

Graduate calibre and qualified by experience, ideally with relevant post-graduate or professional qualification.

Experience:

• Minimum 3 years in logistics/transport management
• Excellent oral and written communication skills in English
• Excellent working knowledge of MS Office-Word, Excel, Power Point, Intra- Internet, e-mail applications
• Excellent IT Skills
• Well organised with ability to demonstrate flexibility.

Language Requirements:

• Language: Urdu / English
• Level of language required: Fluent written and spoken

Desirable qualifications, skills and experience

Desirable:

• Proven track record of working to deadlines and meeting targets.
• Flexibility, willingness and ability to adapt to change.
• A persuasive negotiator
• Focuses on expected impact and results and responds positively to feedback.
• Promotes teamwork.
• Consistently approaches work with energy and a positive, constructive attitude.
• Supports the team in building strong relationships with internal and external stakeholders.
• Strong interpersonal skills, and ability to remain calm, in control and good humoured under pressure.
• Ability to prioritize assignments and requirements and multitask as needed.
• Demonstrates skills to liaise and work with varied stakeholders.

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service

Application deadline

23 November 2025

Grade

Administrative Officer (AO)

Type of Position

Full-time, Permanent

Working hours per week

41

Region

South Asia & Afghanistan

Country/Territory

Pakistan

Location (City)

Karachi

Type of Post

British High Commission

Number of vacancies

1

Salary Currency

PKR

Salary

PKR 152,684 per month

Type of Salary

monthly

Start Date

1 January 2026

Other benefits and conditions of employment

For BHC candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC candidates the basic salary will be PKR 152,684 per month. This salary is non-negotiable.

BHC offers a great benefits package that comprises of Annual Domiciliary cover and Medical Insurance Scheme which includes PKR 1,500,000 floater coverage per family for self, one spouse/long term partner and children under the age of 19 or under 23, if in full-time education and not gainfully employed. The Annual Domiciliary cover for day-to-day medical payments is upto PKR 200,000 per family (basis actual bills submission).

Additionally, The British High Commission contributes to a retirement provision in the form of a mandatory provident fund.

FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.

No relocation or any other related costs or assistance will be provided. FCDO does not pay for any travelling, accommodation & relocation expenses incurred and/or accept any financial risk, including cancellation or reschedule costs.

Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief, caste, or creed. We are also open to applications from people who want to work flexibly.

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.

Additional information

Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

To Apply:

Please note applications without (a) and (b) will not be considered.

a) Complete the Online Application Form
b) Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification

To ensure a successful application it is important that you explain how you demonstrate behaviours and technical / professional skills, basis your experience. You are strongly advised to read the Success Profiles – Civil Service Frameworks, which provides a detailed guidance on how these behaviours are defined for each position.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

Internal candidates applying for this position must have completed their probation and have prior approval from their line manager, else the application will not be considered.

We will accept only online applications by 23rd November 2025 (latest by 23:55 hours PST).

Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

” The start date mentioned in the job advert is tentative and the appointment will be subject to successful clearances including police verification, references, medical, educational, and professional checks. “

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements