JOB DESCRIPTION

All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a highly qualified, resilient, and dynamic professional to take up the role of Country Support Manager for Haiti, who will be responsible to ensure the integrated and efficient delivery of country support services across Human Resources, Finance, Information and Communication Technology (ICT), Administration, and Logistics; leading day-to-day planning, directly managing support staff, coordinating activities and plans of action and driving compliance with NRC policies, donor rules, and internal controls. This role offloads the direct management and oversight responsibilities across Support functions from the Country Representative, while ensuring day to day operational follow up on support services and teams.

What you will do

• Line management responsibilities for directly reporting staff. This includes the:
  • Performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement.
  • Responsible for key processes as workforce planning, recruitment, staff induction and development and ensure Duty of Care for own staff.
• Capacity building and upskilling of Support teams.
• Contribute as a member of the Country Management Group (CMG) providing support and information on relevant topics and influencing decisions for support matters.
• Facilitate and coordinate the development of the support function`s strategic objectives in the Country Response Plan.
• Provide input on operational support in programme proposal development, coordinate and align operational support with programme plans
• Ensure that all support functions are providing quality and timely support for project implementation.
• Support the development and monitoring of the support budget and country budgets in coordination with the Finance Coordinator and internal key stakeholders; while ensuring that regular financial analysis is carried out including assessments, costs monitoring, and resource allocation.

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 3 years’ experience in a senior management position, preferably within in a humanitarian/recovery context.
• Bachelor’s degree in Business Administration, Management, or any other relevant field.
• Experience in budget development and costs allocation.
• Experience in working in highly volatile and highly insecure contexts.
• Experience in leadership, team management skills and conflict resolution.
• Fluency in English and French, both written and verbal.
• Knowledge of the context in Haiti is an asset.
• Experience with start-up, exit, or similar, including experience in establishing new systems and procedures in start-ups
• Good knowledge of Haitian Creolle is an advantage
• Valid driving license

What we offer

• Duty station: Port-au-Prince, Haiti
• Contract: fixed national or international contract, 6 months (renewable subject to funding and performance)
• Travel: 20% to areas of intervention in Haiti
• Salary/benefits: grade 9 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We contribute to the development of policy aiming to protect the rights of the displaced and we call for increased humanitarian funding and engagement on processes that will generate structural changes in protection and assistance in the region.

Haiti is experiencing one of the most severe humanitarian crises in its recent history, with approximately 1.4 million displaced people—a 48% increase since September 2024—and 2 million facing emergency levels of food insecurity (IPC 4). The escalating violence, limited humanitarian access, and systemic breakdown of essential services demanded urgent intervention. For this purpose, NRC decided to start up a new operation in Haiti and started programmatic interventions in early 2025 whilst setting up an office in Port-au-Prince. The ongoing start-up continues with a planned expansion to new areas of operations with education and protection and potentially other programmatic areas.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC

About Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world”s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH