JOB DESCRIPTION

View Vacancy – BK – Pro Consul, AO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory

Consular

Job Description (Roles and Responsibilities)

Main purpose of job:

The British Embassy Bangkok is a large diplomatic mission of around 150 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on economic and sustainable development, trade, security, open societies, consular services and law enforcement. This is an exciting opportunity to join our diverse team.

The successful applicant will play a key role in ensuring British Nationals in Thailand receive a professional, high-quality service and advice in line with Foreign, Commonwealth and Development Office (FCDO) guidance. This will include dealing with extremely sensitive cases, providing notarial and documentary services, stakeholder management and taking part in communications and outreach. Pro-consuls have the opportunity to make a direct difference to people’s lives in sometimes challenging circumstances.

Roles and responsibilities / what will the jobholder be expected to achieve?

Assistance

• Provide tailored consular assistance to the most vulnerable British nationals and their families in person, by telephone and/or email, in accordance with current guidelines and on a range of issues including bereavement, arrests, hospitalisations, missing persons, victims of crime, welfare concerns, child abduction, rape and sexual assault
• Maintain close links with local authorities including, but not limited to police, prisons, hospitals, care homes, social services and other British Government teams and departments who work with us to help British Nationals.
• Maintain accurate and concise case records using FCDO IT platforms.
• Facilitate and print Emergency Travel Documents (ETD) through liaison with our ETD centre.

Counter and Notarial Services

• Provide a range of in-person and remote notarial services.
• Respond to incoming telephone and email correspondence on a wide range of notarial aspects;
• Managing basic financial administration and small-scale financial tasks

Partnership/Prevention and Project Work

• Reduce the number of preventable incidents and minimise risks to British Nationals overseas by producing fundamental reports and supporting delivery of relevant projects.
• Actively seek out and maintain partnerships with local authorities and the wider community.

Teamwork and Learning

• Personal administration and management including participation in the annual appraisal system, completing personal development plans and maintaining skills and knowledge proficiency.
• Provide support to colleagues dealing with traumatic events, distressed British people and complex cases.
• Contribute to learning and development initiatives for the whole team, providing and accepting constructive feedback to a professional standard.

Crisis work and Resilience

• Prepare for crisis handling and implementation of the Embassy Crisis Management Plan, including participation in crisis management exercises and use of the crisis IT systems.
• In crisis/emergency situations work as required to support the Embassy responses (sometimes on a shift pattern working unsociable hours)

Other

In times of peak operation demand, work flexibly within the Section and within the Embassy

All staff will be expected to make a corporate contribution to the smooth running of the British Embassy, either through a committee membership or another voluntary role.

Language requirements:

Language: English

Level of language required: Excellent written and spoken English. For candidates with English as a second language, certification at IELTS level 7.5 or higher (or equivalent) within the last 2 years is required. All skill areas (writing, speaking, listening and reading) must be IELTS 7 or higher (or equivalent)

Essential qualifications, skills and experience

• Experience of working in challenging customer facing environments, where you have used your resilience, patience and adaptability in often challenging, difficult and stressful situations
• Excellent English written and verbal communication skills with the ability to communicate at all levels
• Ability to take responsibility for the quality of own work and keep managers informed of how your work is progressing
• Have sound judgement, critical thinking and problem-solving skills to manage customer expectations
• Ability to work at pace in an environment where priorities change to effectively prioritise, manage and execute multiple tasks within tight deadlines
• Proficient IT skills including Microsoft Office applications and the ability to learn FCDO systems
• Understanding of and commitment to protection of personal data

Desirable qualifications, skills and experience

• Experience of living in or understanding of the United Kingdom and British culture
• Experience of living in or understanding of Thailand and Thai culture
• Ability to read, write and speak Thai
• Experience with basic financial administration
• Experience in providing support to vulnerable persons
• Experience of budget management and balancing payment

Required behaviours

Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

24 November 2025

Grade

Administrative Officer (AO)

Type of Position

Full-time

Working hours per week

36

Region

Asia Pacific

Country/Territory

Thailand

Location (City)

Bangkok

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

THB

Salary

50,034

Type of Salary

monthly

Start Date

12 January 2026

Other benefits and conditions of employment

The British Embassy offers a competitive remuneration package, including salary (will be abated for those not liable to tax), benefits, a leave entitlement, health insurance and comprehensive development programme based upon business need and individual staff requirements.

Learning and development opportunities:

The British Embassy Bangkok encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc.). The majority of our formal L&D opportunities are drawn from FCDO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring. All staff are eligible for 5 L&D days a year.

Working patterns:

This is a full-time role – 36 hours/week, Monday to Friday.

We are currently operating a hybrid working pattern with at least 60% of the time being spent in the office depending on operational needs.

The Embassy has a smarter working policy and is committed to offering flexible working patterns balanced with the operational requirements of the role. In crisis/emergency situations you may need to work as required to support the Embassy response, sometimes on a shift pattern, which may result in unsociable hours and/or weekend working.

As an inclusive employer we are happy to discuss alternative working patterns at interview or at the point of any job offer

Additional information

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.  

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application, it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please note that it is likely that any non-Thai national who is successful in securing a role within the Embassy will need to leave the country and re-enter with a specific type of visa if currently living in Thailand or will need to apply for a visa before travelling here if currently based outside of Thailand. Whilst the Embassy can support you with this process, the costs involved will need to be met by the candidate.

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

The British Embassy offers a competitive compensation package including a guaranteed 13th month pay, 20 days paid annual leave (calculated on a pro-rata basis if you join after 1 January), extensive medical insurance and access to a guaranteed 5 days of learning opportunities a year.

The British Embassy Bangkok promotes the following values:

• Collaboration

We support each other and are inclusive

We work closely with others to deliver

• Empowerment

We are innovative and adaptive
We achieve a healthy work-life balance, taking advantage of hybrid working

• Expertise

We build on and champion our diverse skills and expertise
We draw on data, technology and evidence

• Respect

We build trust and value differences
We invite and appreciate other perspectives

• Impact

We take a strategic approach
We prioritise and are all clear on expectations

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements