JOB DESCRIPTION

Deadline for Applications

November 11, 2025

Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

CONTR Local Entry and Mid-Level Support

Target Start Date

2025-11-24

Terms of Reference

Proactive in taking initiatives and higher analytical abilities to respond to performance related matters effectively. Work on complex activities that require great focus, organization and tact. Ability to research documentation/reference materials and be able to draft on a wide variety of subjects. Proven ability to work autonomously and with other teams in a fast-paced environment. Effective collaboration with multiple stakeholders within and outside the Section. Takes personal responsibility and is accountable for delivering against priorities. Highly developed computer skills in Database systems and MS office software.

Standard Job Description

Senior Talent Development and Performance Management Assistant

Organizational Setting and Work Relationships
Under the direct supervision of the Talent Development and Performance Management Officer, the Senior Talent Development and Performance Management Assistant is responsible for providing technical and policy advice on performance management appraisals and performance appraisal documents (ePAD) to individual staff members and managers. The incumbent will work quite independently on regular assignments with an oversight from the supervisor, who will provide general guidance and work plans for identifying work priorities and appropriate approaches. Work is controlled for meeting expected results and conformity to Policies and Procedures.
The Senior Talent Development and Performance Management Assistant is responsible for assisting the concerned manager in the implementation of general administrative and resource management tasks concerning, among others, the management of conversions from GS or NO to the professional category; 3-year FTA extensions; Group 2 vetting; separation cases. Thus, the incumbent needs to be very precise when providing information/advice with a view to maintaining a consistent approach in interpreting applicable Policies. A strong cooperation with other Sections/Units within DHR and within the Organization as a whole is critical for the achievement of the TDPS” objectives and therefore the incumbent of the position is required to closely collaborate with, among others, the Personnel Administration Section, the Leadership Unit, the Staff Development Unit, as well as other relevant Units.
The incumbent will be in charge of a number of staff members within one geographical area. Since the Senior Talent Development and Performance Management Assistant will be dealing with very confidential information concerning all UNHCR staff members the incumbent needs to demonstrate discretion, be service-oriented when dealing with clients of all grades, as well as to demonstrate sound judgement, and to know when to refer the case/issue to the supervisors for consultation. Moreover, the incumbent should be able to generate basic statistical reports with regards to compliance and other data related to ePADs and provide technical and organizational support to the Organisational Capability & Performance Management Unit, as and when required.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR”s core values of professionalism, integrity and respect for diversity.

Duties
– Assist in providing end-user level support on ePAD issues.
– Provide guidance and advice on the Policy on Performance Management and its Administrative Instructions Introducing Procedures on Performance Management.
– Contribute to the integration of Performance Management systems into HR processes.
– Review all performance related documentation for, among others, cases of conversions, 3-year FTA extensions, Group 2 vetting, separations and prepare the supporting documentation for these cases.
– Organise and support training on Performance Management processes and related issues
– Support Talent Development Colleagues with learning including for onboarding staff in order to facilitate their integration.
– Contribute to developing training materials and tools (webinars, videos) on Performance Management Processes and related issues
– Assist in preparing and distributing statistics on ePAD compliance and rating charts as requested.
– Draft correspondence related to the above-mentioned tasks and take notes during meetings.
– Screen ePADs under a specific geographical area of responsibility for quality control.
– Follow-up with staff members and managers on Performance management related issues.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Administration; Adult Education; Business Administration;
Communication; Project Management; Human Resources;
Information Management; Development Studies; Logistics;
Management; Organiz Psychology/Development; Community Dvpt/Social Work;
Political Science; or other relevant field.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Proactive in taking initiatives and higher analytical abilities to respond to performance related matters effectively. Work on complex activities that require great focus, organization and tact. Ability to research documentation/reference materials and be able to draft on a wide variety of subjects. Proven ability to work autonomously and with other teams in a fast-paced environment. Effective collaboration with multiple stakeholders within and outside the Section. Takes personal responsibility and is accountable for delivering against priorities. Highly developed computer skills in Database systems and MS office software.

Desirable
Not specified.

Functional Skills
*IT-Computer Literacy
*HR-PeopleSoft Human Capital Management
*DM-Qualitative data analysis
*HR-Active Listening
HR-Talent Development and Nurturing
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

,

,

Desired Languages

,

,

Additional Qualifications

Skills

DM-Qualitative data analysis, HR-Active Listening, HR-PeopleSoft Human Capital Management, HR-Talent Development and Nurturing, IT-Computer Literacy

Education

Certifications

Administration – Other, Adult Education Certification – Other, Business Administration – Other, Communication – Other, Community Development/Social Work – Other, Development Studies – Other, Human Resources – Other, Information Management – Other, Logistics – Other, Management – Other, Organization Psychology/Development – Other, Political Science – Other, Project Management – Other

Work Experience

Other information

This is remote from Bogota, ColombiaThis position doesn”t require a functional clearance

Remote

Yes

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements