JOB DESCRIPTION

Program Background

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific.

About DT Global Asia Pacific

At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

For more information, please see www.dt-global.com

The Role

The Senior Learner Administration Officer will be responsible for all aspects of learner administration and coordination of training courses and access bursary applications. The Senior Learner Administration Officer will provide support and a comprehensive range of administrative services to learners and staff of the Pacific Australia Skills including but not limited to, learner services initiatives, learning support and finance, ensuring compliance with Pacific Australia Skills policies and work instructions.

Roles and Responsibilities

• Ensuring that applicants for access bursaries have submitted the required supporting documentation and that these are recorded appropriately in the Learner Management System and support the Country Office with the implementation of the access bursary services, working closely with Fiji Country staff and the Student Academic Services Team.
• Ensure that applicants from Fiji, other Pacific Island countries and Timor-Leste are assessed and allocated to classes in a timely and efficient manner.
• Communicate with learners approved for admission to training courses, distribute correspondence and coordinate with employers for their release for training.
• Support the Country team with the implementation of learner support services working closely with relevant Country staff and Student Academic Services team to:
  • Ensure learners are covered by appropriate insurance and obtain appropriate visas/ permits as required.
  • Assist with planning for learner demobilizations, ensuring that academic requirements for course completion are met and students are briefed on matters related to re-entry to the workplace.
  • Coordinate learner travel including mobilizing, transiting and demobilizing assisting with passports, entry visas, transfers to and from accommodation and any other support required.
• Collate information and manage the visa/ permit lodgment process, ensuing that learners are legally permitted in the country till completion of their training and departure back to their home countries.
• Compute fortnightly stipend for learners and seek necessary approvals for payment of the same.

Selection Criteria

Essential Experience and Knowledge

• Degree level qualification in related field or post-secondary/TVET qualification with demonstrated extensive work experience preferably in learner administration services, general administration or customer services.
• Sound understanding and experience working with individuals from diverse backgrounds, specifically adult students.
• Proven ability to exercise judgement in the application of policies and work instructions.
• Demonstrated ability to work independently and with others, innovatively solving problems within complex organizational systems.
• Excellent time management skills, with the ability to manage heavy workloads, maintain accuracy and meet deadlines, ability to work under pressure and capacity to resolve issues with limited assistance.
• Excellent verbal and written communication skills and demonstrated high level skills in the application of the Microsoft Office suite of programs, particularly Word, Outlook, Excel and PowerPoint.
• Demonstrated ability to deal with issues of sensitivity and confidentiality.

Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/37bxmwff

HOW TO APPLY
Click the ‘Apply Now’ button.

Please submit
1) Your CV
2) A cover letter addressing the selection criteria

APPLICATIONS CLOSE: 11:59pm Fiji Time, Wednesday 03 December 2025.

Should this role be of interest; we encourage you to apply as soon as possible. All applications will be reviewed on a ‘rolling basis’. Kindly note only shortlisted applicants will be contacted.

DT Global is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. We are committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), and bribery prevention. DT Global is an equal opportunity employer and we encourage women, men, people with diverse backgrounds and people living with disabilities to apply. This program is funded by the Australian Government and Managed by DT Global.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements