JOB DESCRIPTION

General Information

Publication for

Partner

Partner Name

WHO World Health Organization

Position Title

Documentation and Management Assistant

Job Category

Knowledge Management

Duty Station(s)

Dhaka

Seniority Level

Entry Level

ICS Level

ICS 04

Contract Type

ICA – LICA – Support – Regular

Contract Level

LICA 4

Posting Start Date

13-Nov-2025

Posting End Date

19-Nov-2025

Duration

6 months

Job Highlight

This is an excellent opportunity to contribute to significant health sector reforms in Bangladesh, working within a dynamic environment and collaborating with national and international partners. The position offers valuable experience in documentation management, knowledge sharing, and administrative support within the UN system.

About the Country/Multi-Country Office

Since 1972 WHO has been a key partner of the Government of Bangladesh and provided technical advice and support for the development and improvement of the health of the country’s population.

The organization has been supporting the Government, and working in collaboration with other partners, for the attainment of the highest possible level of health by all. It has been providing support for the development and strengthening of the country’s public health systems.

About the Project Office

The Ministry of Health and Family Welfare (MoHFW) is implementing a range of reform measures to strengthen the resilience, efficiency, and equity of the health system in line with the recommendations of the Health Reform Commission (2025). These reforms aim to align Bangladesh”s health system with the principles of equity, participation, and accountability ensuring that health is realized as both a constitutional right and a public good. In this regard, the Ministry has prepared a comprehensive proposal titled “Health Sector Transformation in Bangladesh”, outlining the strategic priorities, implementation modalities, and expected outcomes of the reform agenda. The proposal emphasizes eight key strategic areas including governance and institutional reform, primary healthcare restructuring, workforce planning, financial sustainability, digital transformation, medicine regulation, documentation of transition strategies, and stakeholder communication. The Ministry seeks the technical and strategic partnership of the World Health Organization (WHO) to support the implementation of these reform initiatives. UNOPS Bangladesh will serve as the human resources partner to WHO, providing comprehensive recruitment and contract management services to support the effective implementation of the Health Sector Transformation Project.

Job Specific Context

The Ministry of Health and Family Welfare (MoHFW) is implementing health sector reforms in Bangladesh, supported by the World Health Organization (WHO). This position will provide operational and administrative support for documentation, reporting, and knowledge-sharing processes related to the Health Sector Reform Programme, ensuring that all reform outputs, reports, and communication materials are systematically compiled, maintained, and disseminated within the Coordination and Operations Cell (COC).

Role Purpose

Documentation and Management Assistant will Provide operational and administrative support for documentation, reporting, and knowledge-sharing processes related to the Health Sector Reform Programme. The position will ensure that all reform outputs, reports, and communication materials are systematically compiled, maintained, and disseminated.

Functions / Key Results Expected

1. Documentation Management

• Compile and organize all reform-related documents, including reports, meeting minutes, policy briefs, and communication materials, ensuring systematic archiving and easy retrieval.
• Maintain an up-to-date electronic and physical filing system for all project-related documentation.
• Ensure that all documents are properly formatted, reviewed, and approved before dissemination.
• Support the preparation of progress reports, presentations, and other knowledge products by gathering and synthesizing information from various sources.
• Assist in the development and maintenance of a knowledge management platform for sharing reform-related information with stakeholders.

2. Reporting and Communication Support

• Assist in the preparation of regular progress reports, highlighting key achievements, challenges, and lessons learned.
• Support the dissemination of reform-related information through various channels, including email, website updates, and social media.
• Coordinate the translation of documents and communication materials as needed.
• Maintain a database of key stakeholders and ensure timely communication of relevant information.
• Assist in organizing meetings, workshops, and other events, including preparing agendas, taking minutes, and following up on action items.

3. Administrative and Operational Support

• Provide administrative support to the Program Manager and consultants, including managing calendars, scheduling meetings, and making travel arrangements.
• Provide logistical support for meetings, workshops, and other events, including arranging venues, catering, and transportation.
• Perform other duties as assigned by the Program Manager.

Skills

Communication, Documentation, File Management, Knowledge Sharing, Reporting

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

• Secondary education/ high school diploma with 4 years of relevant experience

Desired

• Bachelor”s degree in management, business administration, public administration, social sciences or a relevant field is an asset.

Experience Requirements

Required

• A minimum of 4 years of relevant experience in documentation, reporting and knowledge-sharing.

Desired

• Experience working in the health sector or with international organizations.
• IT and digital literacy, including experience of using MS Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with SharePoint, OneDrive, and online collaboration tools for documentation and communication.

Language Requirements

LanguageProficiency LevelRequirementEnglishFluentRequiredBengaliFluentRequired

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.