JOB DESCRIPTION

View Vacancy – Information Technology Support Officer (RUS25.377)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Information Technology Services

Job Description (Roles and Responsibilities)

Who are we?

The British Embassy in Moscow is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for an Information Technology Support Officer to work within the Corporate Services Team, this role provides efficient, high quality IT support, to staff at the British Embassy Moscow and Yekaterinburg Consulate.

Main purpose of the job:

The successful applicant will work alongside the lead ITSO to ensure the smooth running of IT services across the platform and will need to help deliver operational and strategic IT projects in cooperation with London and Hanslope Park based teams and be able to demonstrate flexibility to the operation of a range of tasks. Self-motivation will be a key asset.

Some IT knowledge would be an advantage, but the role offers an ideal opportunity for someone interested in this field and who is willing to learn more, the opportunity to develop further skills.

What will you be expected to achieve?

• Working alongside the lead ITSO the jobholder will provide a focal point for IT users in the embassy to all IT related queries, by acting as the local Help Desk support and responding to queries.
• Build a strong working relationship with colleagues on the Hanslope Park Helpdesk to resolve IT issues when necessary.
• Support IT infrastructure management systems, network and application support.
• Maintain the Embassy’s IT infrastructure, reporting incidents and degradations in performance to Helpdesk.
• Prepare local user guides and manuals for standalone systems, IT and technical systems, induction for newly appointed staff and adhoc training.
• Deliver IT project solutions, present own ideas in line with the FCDO rules considering feasibility at Post, oversee and control of delivery, if applicable.
• Assist the Management rollout of any new centrally designed computer-based programmes.
• Stakeholder engagement with local telecom, IT suppliers and related procurement activities.
• Support users in operating Microsoft Teams
• Occasional visits to the UK Consulate in Yekaterinburg for IT support.

Essential qualifications, skills and experience

Our ideal candidates shows:

• Full professional proficiency in English
• Logical and systematic approach to problem solving.
• Ability to be well organised with attention to detail and follow through tasks, to communicate well to staff colleagues and to service providers.
• Ability to handle multiple tasks.
• Ability to work as part of a team and independently.
• Strong interpersonal and written communication skills.
• Self-motivated to seek innovative solutions.
• Strong customer service focus.

Desirable qualifications, skills and experience

Nice to have:

• Experience in IT hardware and software.
• Experience in fixing IT faults and maintaining IT related equipment.
• Experience in managing IT systems.
• College or degree qualification in IT, telecommunications or related technical systems.
• Previous experience working in a foreign diplomatic mission or an international organisation.

Required behaviours

Communicating and Influencing, Delivering at Pace

Application deadline

26 November 2025

Grade

Executive Officer (EO)

Type of Position

Permanent, Part-Time

Working hours per week

21

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Russia

Location (City)

Moscow

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

RUB

Salary

89,218 gross monthly salary in line with minimum to band.

Type of Salary

monthly

Start Date

19 January 2026

Other benefits and conditions of employment

This is a part-time and permanent contract of 5 working days, 21 hours net per week.

The monthly salary for this position is Rub 89,218 gross, AO level, paid 13 times a year.

The successful candidate will be subject to professional background check and security clearance.

All applicants should have a pre-existing legal status to live and work in Russia. The British Embassy does not facilitate/sponsor visa applications and work permits.

Staff recruited locally by the British Embassy in Russia is subject to Terms and Conditions of Service according to local Russian employment law.

Applicants must hold a full passport valid for at least 12 months for any of the following: UK, US, Canada, Australia, New Zealand, Austria, Belgium, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland and Norway (and eligible to work) in Moscow. All applicants should submit a scanned copy of their passport bio page and resident permit.

We also offer:

• An interesting and varied job in an open, modern management culture;
• Performance related pay scheme;
• Comprehensive learning and development opportunities;
• Excellent working environment in central location with on-site facilities including cafeteria, bar, gym, tennis court, squash court and swimming pool;
• Private medical cover including dentistry.

Note:

“Your employment contract will be with the Federal State Unitary Enterprise “Main Production and Commercial Department for the Service of the Diplomatic Corps under the Ministry of Foreign Affairs of the Russian Federation”. Represented by company “Inpredkadry” GlavUpDK.”

All services for this job role will be at the offices of the British Embassy Moscow located at 10 Smolenskaya Naberezhnaya, Moscow.

Additional information

Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference.

Please note, Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be advised that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements