JOB DESCRIPTION

Org. Setting and Reporting

This position is located within the United Nations Support Office in Haiti (UNSOH). Pursuant to Security Council resolution 2793 (2025), UNSOH has been mandated to provide support; primarily to the Gang Suppression Force (GSF), the United Nations Integrated Office in Haiti (BINUH), the Haitian National Police (HNP), and the Haitian Armed Forces in the context of any joint operations with the GSF. Additionally, UNSOH is tasked with delivering technical assistance to the Organization of American States (OAS). The Director of Mission Support (DMS) will be responsible for the overall management and coordination of all logistical, administrative, and operational support functions necessary to enable the effective implementation of the mission’s mandate. The DMS reports directly to the Head of Mission (HoM). The position is based in Port-au-Prince, which has been designated by the United Nations Secretariat as a non-family duty station. Accordingly, UNSOH personnel assigned to Port-au-Prince are not authorized to relocate family members to this duty station.

Responsibilities

Within delegated authority, the Director of Mission Support (DMS) is responsible for the following functions:

• Serves as the principal adviser to the Head of Mission (HoM) on all matters related to logistical, administrative, financial, contractual, technical, and operational support.
• Supports the implementation of UNSOH’s mandate by ensuring the efficient delivery of managerial, logistical, and administrative services. This includes direct support to the Gang Suppression Force (GSF) in key operational areas such as logistics, transportation, air operations, procurement, budgeting, finance, human resources management, and communications.
• Provides technical assistance to the Organization of American States (OAS) and oversees medical evacuation for the Haitian National Police (HNP) and the Haitian Armed Forces on an exceptional basis during joint operations with the GSF.
• Delivers the full range of mission support services to the United Nations Integrated Office in Haiti (BINUH).
• Manages and is accountable to the HoM for the effective administration of human, financial, and physical resources allocated to UNSOH. Exercises Delegations of Authority and ensures compliance with UN regulations, rules, policies, and procedures.
• Participates as a member of the Mission Senior Management Team in the planning process throughout UNSOH’s lifecycle, with a focus on support functions, contributing to integrated and consistent mandate implementation.
• Maintains proactive and consistent communication with UN Headquarters, the UN Country Team (UNCT), the Operations Management Team (OMT), and other coordination bodies to address shared priorities and ensure operational alignment.
• Liaises, negotiates, and coordinates with Haitian national authorities on administrative and logistical matters, ensuring effective cooperation and adherence to host country agreements.
• Collaborates actively with the GSF, HNP, Haitian Armed Forces, BINUH, and OAS to ensure coordinated and cohesive support aligned with operational requirements.
• Ensures optimal allocation of the mission’s budget, personnel, and assets to support mandate implementation across all components. Oversees reprioritization of resources in line with evolving needs and results-based budgeting principles.
• Drives the implementation of digital solutions aligned with UN 2.0 principles, fosters a culture of continuous improvement, innovation and operational efficiency to enhance service delivery across all functions, promotes positive legacy approaches and progressive capacity transfer to Haitian institutions;
• Initiates, coordinates, and monitors the mission support work plan and overall strategies for support activities. Leads efforts to secure necessary human and financial resources for UNSOH.
• Develops and implements a service optimization programme to enhance the quality and efficiency of service delivery.
• Establishes strategic performance indicators to generate data and analysis for review by legislative bodies.
• Establishes and enforces robust policies, procedures, standards, and tools for budget, accounting, procurement, financial, asset, and human resources management. Certifies expenditures and promotes cost-efficiency and proactive resource stewardship.
• Provides guidance, support, and supervision to senior support staff, including audit and evaluation functions. Promotes teamwork and communication across the Mission Support Division and other mission pillars.
• Engages in management performance duties, including staff development, training, feedback and performance evaluation.
• Represents UNSOH before legislative bodies, providing information and clarification in support of budget proposals. Participates in meetings, protocol events, and official functions as required.
• Performs other duties as assigned by the HoM or the Department of Operational Support (DOS), including briefings to visiting senior officials on mission support activities.

Competencies

• Professionalism: Demonstrates ability to provide guidance and strategic oversight in the area of global support operations. Demonstrates professional competence and mastery of principles, techniques and practices related to specialized advice in a broad range of human resources, financial, supply chain, information and communication technology, management and, and administrative areas to Head of Office/Mission, and to Headquarters and senior mission staff; ability to ensure adequate preparation of reports or rationale with respect to key supply chain, information and communication technology, managerial and administrative decisions; proven abilities to represent the Organization before governmental counterparts and UN legislative committees; strong negotiation skills, and ability to influence others to reach agreement on difficult issues; demonstrated skills and ability to identify issues, formulate opinions, draw conclusions and recommend solution; shows competence, integrity and reliability in managerial performance and in maintaining positive working relations in a highly demanding environment. Demonstrated outstanding verbal and written communication skills and proven problem-solving skills including innovation, flexibility and creativity are required. Demonstrated leadership skills including the ability to build productive teams and motivate individuals at all levels of an organization in the pursuit of common objectives is required. Proven track record of personal effectiveness in complex environments and demonstrated ability to build relationships with multiple stakeholders. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing, strong negotiation and conflict-resolution skills.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Managerial Competencies
• Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands in the best interest of the organization. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
• Judgement/Decision-making: Identifies the key issues in a complex situation and gathers relevant information before making a decision; considers positive and negative impacts of decisions; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the organization; makes tough decisions when necessary.
• Managing performance: Empowers staff and delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.

Education

Advanced university degree (Masters or equivalent) in management, business or public administration, supply chain management, logistics, human resources management, finance, accounting, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Not available.

Work Experience

A minimum of fifteen (15) years of experience in the areas of human resources, administration, finance, supply chain management, logistics or related fields is required. Experience ensuring compliance with support-related regulations in a decentralized operational environment is required. Experience leading change management or complex innovation initiatives is required. Experience supporting complex and multidimensional field operations in conflict and post conflict environments is required. Experience in supporting field operations with police, military or security forces is required. A minimum of five (5) years of experience and demonstrated performance in managing cross functional support teams is required. Experience in developing strategic and proactive solutions based on client needs, using data for decision making and proposing recommendations is required. Experience in establishing and starting up or withdrawal and liquidation of a mission is required.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages

LanguageReadingWritingListeningSpeakingEnglishUN Level IIIUN Level IIIUN Level IIIUN Level III

Desirable Languages

LanguageReadingWritingListeningSpeakingFrenchUN Level IUN Level IUN Level IUN Level I

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is temporarily available until 30 June 2026. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. This temporary job opening is being advertised for advance planning purposes pending formal approval of the relevant funding and staffing structures. An appointment may be terminated, or post level adjusted in accordance with the Staff Rules for such reasons as abolition of post or reduction of staff or committee funding approvals, for example in the event that the funding for the post is not approved or the mandate of the mission is not extended. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.