JOB DESCRIPTION

The International Rescue Committee (IRC) responds to the world”s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world”s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you”re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND:

IRC Kansas has supported refugees and other newcomers with trauma-informed family services, economic empowerment programs, education for youth and adults, and immigration legal services. IRC Kansas is committed to helping individuals rebuild their lives and regain control of their future in a new home.

Job Overview:

The Administrative Specialist position serves as the point of contact between IRC Kansas and community partners within the Kansas City program area, assist the community engagement coordinator with setups for community events, and refer volunteer inquires to the appropriate programs. Assist the Adjustment and Referral Specialist in conducting initial intake with walk-in clients to assess basic needs and provide basic referrals to eligible individuals who are not enrolled in any case management programs and do not provide extensive navigation and have minimal barriers to access. Provides support to staff in various administrative duties including minor office logistics.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Welcome staff, clients and guests by greeting them, in person or on the telephone, with a warm and friendly demeanor;
• Answer or refer inquiries from clients and guests to the appropriate staff person;
• Participate in staff development activities and fully engage as a member of the team;
• Conduct initial intakes to find out client needs and work with the Adjustment and Referrals Specialist to provide necessary services.
• Support efforts to link clients with appropriate educational, health, and social services. Assist clients to attain their established goals, address challenges, and utilize available resources.
• Assist with community engagement programs, including Tabeling, referring volunteer inquires to the appropriate programs, assist the Community Engagement Coordinator in the delivery of presentations, and the creation of tools, fact sheets, presentations, and templates. Provides support to the Community Engagement Coordinator at local community meetings in which IRC is present.
• Engage with vendors who provide office supplies, various visibility items (business cards, office signs, etc.), printing materials, and related office materials and admin needs.
• Other related duties as assigned.

Job Requirements:

Education:

• High school diploma or GED required. Bachelor”s degree from an accredited college or university preferred.

Work Experience:

• Minimum 1 year of directly related professional experience required.
• Experience working directly with clients and customers through external-facing, customer service-related position

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to carry out responsibilities in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Working Environment:

• Standard office environment.

Compensation: (Pay Range: $20.00 – $21.50) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.