JOB DESCRIPTION

Result of Service

• Comprehensive feasibility report on the possible extensions to the current ERP or replacement to existing solution streamwise (Budget & Finance, HR & Payroll, Supply Chain Management and Public Sector Management) within SAP domain.
• Detailed assessment report and recommendation for UNRWA’s future ERP System.
• Comprehensive report on UNRWA’s ERP being part of UN Secretariat’s Umoja ERP.

Work Location

Amman – HQA

Expected duration

12 months

Duties and Responsibilities

Specific Outputs/Tasks include but not limited to: 1.1. ERP Assessment and Transition Initiatives: Direct and manage initial phases of UNRWA’s SAP ERP assessment and transition initiatives, ensuring alignment with organizational strategy and industry best practices in coordination with all stakeholders. Foster collaboration with other UN agencies, ERP providers and Special Interest Groups (SIG), such as the UN Secretariat Umoja team, to leverage shared knowledge and resources. 1.2. Business Process Analysis: Conduct comprehensive assessment and mapping, analysis, and documentation of current SAP ERP business processes across all functional domains (Finance, HR, Procurement, Supply Chain, Asset Management, Travel). Identify system strengths, weaknesses, and customizations to guide strategic improvements. 1.3. Requirements Engineering: Lead the elicitation, analysis, and documentation of business and technical requirements for all functional domains, extending beyond the current SAP ERP scope. Identify inefficiencies and opportunities for optimization, ensuring rigorous adherence to business analysis standards. 1.4. Benchmarking and Comparative Assessment: Evaluate existing business models and technical solutions at peer UN organizations, with a focus on interoperability and potential consortium participation. Deliver detailed assessment reports and recommendations. 1.5. Interoperability Solutions: Architect and lead the implementation of interoperability solutions between Umoja and UNRWA’s SAP ERP (REACH), ensuring secure, scalable, and efficient data exchange for all regular budget resources. 1.6. Project Planning and Execution: Develop comprehensive project plans, including resource allocation, risk management, and timeline estimation for ERP transformation. Oversee execution, ensuring milestones are met and deliverables align with stakeholder expectations 1.7. Continuous Improvement: Stay abreast of emerging SAP technologies, cloud platforms, and ERP best practices. Drive continuous improvement initiatives and ensure knowledge transfer within the team

Qualifications/special skills

An advanced university degree (master”s or equivalent) from an accredited educational institution in Information Systems, Software Engineering, Software Architecture, Computer Science, Business Analysis, Business Administration or related disciplines. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. A minimum of ten years of progressively responsible and relevant professional experience as a Project Manager and Business Analyst, preferably in SAP ERP implementations. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required. Demonstrated expertise in SAP S/4HANA migrations, SAP Business Data Cloud, SAP Cloud Platform, and integration technologies (e.g., SAP PI/PO, SAP CPI). SAP Certified expertise is highly desirable.

• Hands-on experience with IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, preferably with certification.
• Experience with UN Secretariat’s Umoja ERP and/or UNRWA’s REACH ERP solutions is highly desirable.
• Strong background in data architecture, data governance, and cybersecurity within ERP environments. Familiarity with DevOps, CI/CD pipelines, and agile project delivery methodologies.
• Experience in cloud-based technologies and platforms, such as Azure, reflecting the emphasis on designing and implementing cloud-native solutions in the SAP ERP domain.

Languages

English and Arabic are the working languages of UNRWA. For this assignment, fluency in English is required. Knowledge of Arabic is an advantage but is not a requirement.

Additional Information

CONDITIONS OF SERVICE

• The consultancy is based in UNRWA HQA Amman
• Jordan.
• The selected candidate will receive a monthly remuneration that is equivalent to P4 Step 1 amounting to US$9,694.54 for every fully completed month.
• The duration of the Contract is up to 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance.
• The consultant will report to the Director of Digital Impact, Technology & Innovation Department & Chief Information Officer (CIO)– D1 and will receive the strategic direction from the Director. The consultant will receive guidance from the Deputy Director / DITID and will be working closely with Head, Enterprise Business Solutions Section and the EBSS team members.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.