JOB DESCRIPTION

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Team Leader (South London)

Location: South London
Working Hours: 37
Contract Type: Permanent
Salary: £32,220 – £43,590

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are seeking an experienced and motivated Team Leader to join our Drug and Alcohol Service. In this pivotal role, you will oversee a team of Recovery Practitioners within a service that combines both clinical and psychosocial support. As the lead provider, you will contribute to the effective delivery of prescribing and psychosocial interventions that support service users on their recovery journey.

As Team Leader, you will support the Service Manager in delivering, monitoring, and improving processes to ensure contractual requirements, quality standards, and KPIs are consistently met. You will provide operational leadership and guidance to your team, ensuring that first-class, person-centred care is delivered at all times.

What You’ll Do

• Managing, mentoring, coaching, and developing staff reporting to you, including volunteers
• Maintaining accurate and up-to-date records, reports, and documentation
• Providing written and verbal reports as required
• Actively involving service users in shaping future service design and changes to delivery
• Ensuring services are accessible to all, with particular attention to underrepresented groups

To Succeed in This Role, You’ll Need:

• Experience within the drug and alcohol sector is highly desirable
• Experience managing caseloads
• Proven ability to lead or supervise a small team
• Strong IT skills, particularly with Microsoft Office applications

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support

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If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.