JOB DESCRIPTION

This selection procedure is intended to establish a reserve list of successful candidates. It is envisaged to start using the reserve list in Q1/Q2 of 2026.

Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so.

1. Organisational context

Organisational setting:
The post of Agent – ICT Asset Management is located in the Service Management Team, ICT Operations Unit, ICT Department, Capabilities Directorate.

The C1 ICT Department has the responsibility for devising, delivering and operating critical technology capabilities and solutions supporting the core mission and support processes of Europol. Over 150 internal staff members and a significant number of domain-specific consultants are responsible for the Information and Communication Technologies and Systems that ensure enhanced criminal information analysis and exchange among Europol, Member States and third parties.

The ICT Operations Unit is responsible for the operations, management, availability and security of the Europol ICT Infrastructure and Applications. This includes teams responsible for Workplace Services, Service Management, Platform Services, Deployment Services, Application Services, Infrastructure Services and ICT Security.

The ICT Asset Management function provides ICT support services to Europol. It belongs to the area of Service Management and is defined through agreed processes, responsible for the provision of one source of information for hardware assets.

Purpose of the post:
The incumbent is supporting the efficient and effective management of Europol’s ICT hardware assets. This involves maintaining an accurate inventory of hardware assets, keeping detailed records and documentation, maintaining the related tooling and data, and monitoring and reporting on the lifecycle of assets and liaising with other teams within and outside of ICT to coordinate issues in relation to Europol’s ICT hardware asset portfolio.

Reporting lines:
The incumbent will report to Senior Specialist – Head of Team ICT Service Management and/or the Head of Unit.

2. Functions and duties

The incumbent carries out the following main functions and duties:

Perform asset management activities including verification and acceptance of assets, update stock management overviews and databases;
Disposal (decommissioning) of ICT hardware, by keeping track of their life-cycle and updating the applicable databases;
Carry out the asset inventories, support Accountancy Unit with results analysis and ensure correct count of assets;
Maintain related workflows, data and data models in the ICT Service Management tool (ServiceNow);
Prepare reports on ICT Asset Management status and overall portfolio;
Liaise with other teams in order to manage issues related to the Europol hardware portfolio and/or its verification and coordination;
Maintain, streamline and improve where possible the ICT asset management procedures
Perform any other tasks in the area of competence as identified by the line management.
3. Requirements – Eligibility criteria

a. Candidates must

Be a national of one of the Member States of the European Union and enjoy full rights as a citizen;
Have fulfilled any obligations imposed by the applicable laws on military service;
Produce appropriate character references as to his or her suitability for the performance of the duties;
Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) of the Conditions of Employment of Other Servants of the European Union (CEOS);
Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
b. Candidates must

Have a level of post-secondary education attested by a diploma. When the official duration of the post-secondary education is less than 3 years, the difference shall be deducted from the professional experience as indicated below:

Duration of professional training Professional experience
More than 6 months and up to 1 year 3 years
More than 1 year and up to 2 years 2 years
More than 2 years 1 year

OR
Have a level of secondary education attested by a diploma giving access to post-secondary education and relevant professional experience of at least 3 years.
4. Requirements – Selection criteria

a. Professional experience
Essential:

Experience working inside an ICT organization and data centre infrastructure;
Experience in performing ICT asset management lifecycle tasks (including, but not limited to, asset (hardware) registration, verification and disposal (decommissioning);
Experience with ICT Service Management processes, handling user requests for products and services;
Experience with ICT Service management tools and ICT asset data within them (preferably ServiceNow)
Desirable:

Experience with configuration management;
Experience implementing lean improvement initiatives to streamline asset lifecycle processes and eliminate waste in hardware asset management
b. Professional knowledge
Essential:

Knowledge of ICT asset lifecycle management related tasks, processes and techniques;
Knowledge of common ICT infrastructure components;
Knowledge of IT service management tools, preferably ServiceNow;
Knowledge of CMDB;
ITIL v4 foundation certification
Desirable:

Other ITIL v4 certifications
Knowledge of Lean and Six Sigma principles applied to hardware asset management
c. General competencies
Essential:
Communicating:

Very good communication skills in English, both orally and in writing;
Very good drafting skills.
Analysing & problem solving:

Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines;
Good analytical and problem-solving skills including the ability to anticipate potential problems, determine and implement solutions;
Competent user of Microsoft Office applications (MS Word, PowerPoint and Outlook) and the internet.
Delivering quality and results:

High degree of commitment and flexibility;
High level of customer and service-orientation.
Prioritising and organising:

Good administrative and organisational skills.
Resilience:

Ability to work well under pressure, both independently and in a team;
Good interpersonal skills, including the ability to effectively liaise with other departments, groups and teams as well as with external partners.
Living diversity:

Ability to work effectively in an international and multi-cultural environment.