JOB DESCRIPTION

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Housing Manager

Location: South and Midlands

Salary: £35,520 – £51,640 (London weighting applied depending on location)

Contract type / hours: Permanent, 37 Hours

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role:

As a Housing Manager, you will be the primary point of contact for your team across your designated region, providing consistent support, guidance, training, and direction. You will be responsible for the line management of allocated team members, helping them deliver a wide range of Intensive Housing Management functions and respond effectively to day-to-day operational issues.

Your role is key to ensuring the delivery of high-quality housing management and tenancy sustainment services. You will ensure your team operate in line with organisational policies and procedures and work collaboratively with housing colleagues to maintain property standards, ensure compliance, and maximise occupancy.

You will also play a vital role in ensuring performance targets, including Tenant Satisfaction Measures (TSMs) and Key Performance Indicators (KPIs), are met. This includes supporting residents in both accommodation-based and supported housing services and acting as the main point of contact for local operational service managers seeking housing-related advice and support.

Key Duties:

• Planning/Service Delivery
• Support people in reducing voids and improving property turnaround times.
• Provide guidance on tenancy sustainment, safeguarding, and risk management.
• Ensure continuity of service by covering for people and fellow Team Managers during planned or unplanned absences.
• Ensure consistent use of toolkits and processes, including Resident Sign-Up and Inspection Toolkits.
• Oversee accurate and timely case recording across systems in line with policies and procedures.
• Provide oversight and sign-off for warning letters and notices, ensuring compliance with legal and procedural standards.

For Full Job Description Please Click Here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email our recruitment team: [email protected]

How to apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.