Key Responsibilities

1. Work closely with Cameroon’s telecom regulator (ARCEP) to negotiate practical partnerships with the country’s major mobile network operators (MTN, Orange, Nexttel, and Camtel) to secure subsidized smartphones, affordable data packages, dedicated USSD/SMS services,, and zero-rated (free) access to the digital reintegration platform via USSD, WhatsApp Pro integration, and web—solutions tailored to Cameroon’s mobile-first context, where near-universal mobile penetration contrasts with limited internet access, especially in rural areas (estimated at just 41% as of 2025).
2. Oversee the complete distribution process for connectivity kits, including IMEI and serial number registration (building and maintaining a consolidated database), stock management, warranty tracking, and after-sales support — all in full compliance with IOM supply chain procedures and in close coordination with the on-site asset manager.
3. Forecast device and connectivity needs in coordination with the Supply Chain team, based on historical usage patterns and projected returnee inflows across priority regions (Centre, Littoral, West, Adamawa, East, Far North); simultaneously monitor telecom service quality and network coverage in these areas, swiftly addressing outages and performance issues through established rapid-escalation channels with operators in coordination with the Cameroon’s telecom regulator (ART)
4. Systematically map active digital inclusion initiatives in Cameroon—including EU/Team Europe programs, ITU digital transformation projects, ILO’s digital TVET offerings, and local fintech/skilling hubs—to identify synergies with reintegration pathways.
5. Design linkages between returnees and digital upskilling, e-entrepreneurship, e-learning platforms (e.g., Orange Digital Centres, UNDP’s YouthConnekt), and remote coaching systems.
6. Design a high-impact, low-cost Reintegration Digitalization Roadmap by leveraging existing national digital infrastructure and zero/low-cost public services (MINPOSTEL, MINJEC, MINEFOP, MINPMEESA) to accelerate IOM reintegration outcomes while cutting operational costs by 30-40%. Deliver a phased rollout plan, zero-cost partnerships, streamlined workflows, and field-ready guidelines fully aligned with the RRR project’s social, economic, and green pillars.
7. Represent IOM in national digital working groups, UN Network on Migration, and multi-stakeholder forums; lead coordination with EU Delegation, ITU, ILO and private-sector partners to align activities, prevent overlap, organize joint capacity-building events (trainings, demos, field missions), and advocate for migrant-inclusive digital policies.
9. In coordination with the Information Management and Communications teams, design and produce engaging, non-technical, storytelling-based visibility materials (success stories, infographics, interactive dashboards) that effectively highlight digital reintegration achievements for senior leadership, donors, and civil society, while strictly enforcing IOM data protection, privacy, and beneficiary consent standards at every stage of the process.

Required Qualifications

EDUCATION

• BMaster’s/MBA strongly preferred in Telecommunications, Business, Economics, or related field, combined with at least seven years of progressive experience in the African telecom/ICT sector, including minimum 2 years in business development, regulatory affairs or partnership roles; full professional fluency in French and English required.

EXPERIENCE

• A minimum of Seven years of progressive professional experience in one or more of the following areas: telecom partnerships, digital public goods, ICT for Development (ICT4D), digital ecosystem mapping, or digital service delivery in low-resource or emerging-market settings.
• Demonstrated experience designing, negotiating, or managing collaborations with mobile network operators (e.g., MTN, Orange, Nexttel, Camtel) and digital service providers—including initiatives involving zero-rating, USSD/SMS platforms, mobile money, or digital onboarding tools.
• Proven ability to operationalize digital inclusion strategies that account for infrastructure constraints, user affordability, and regulatory frameworks—particularly in Cameroon or comparable Francophone West/Central African contexts.
• Prior engagement with EU-funded, multilateral, or donor-supported development projects (e.g., from IOM, UN agencies, World Bank, or Team Europe initiatives), with a focus on digital innovation, migration, or economic reintegration.
• Familiarity with humanitarian, migration, or reintegration programming—including an understanding of the socio-economic challenges faced by returning migrants and the role of digital tools in enabling dignified, sustainable reintegration.

SKILLS

• Relevant cultural intelligence with proven ability to navigate diverse African Culture and international stakeholder environments within the Country Cameroon, including politically sensitive and resource-constrained contexts
• Sophisticated diplomacy, conflict resolution, and long-term relationship management across governments, regulators, C-level executives, donors, NGOs, and private-sector actors
• Demonstrated ability to align complex, multi-stakeholder ecosystems (operators, regulators, donors, NGOs, private sector) around shared goals and deliver large-scale social and digital inclusion impact
• Strong leadership and adaptability in ambiguous, politically complex, and resource-limited settings
• Genuine passion and results-driven approach to creating systemic social impact through digital and public-private solutions
• Solid technical knowledge of digital platforms, databases, mobile applications, and mobile money ecosystems
• In-depth understanding of digital inclusion policies, regulations, and the technology ecosystem in Cameroon and Francophone Central/West Africa
• Proven capacity to train teams, build institutional and user capabilities, and transfer knowledge on digital tools
• Excellent organizational, documentation, and donor-grade reporting skills.

LANGUAGE

For this position, fluency in French is required (oral and written).

Working knowledge of English.