Key Responsibilities

1. Support Parole-in-Place (PIP) Caseload for Effective Processing by:
   1. Monitoring the work of five (5) FRTF PIP case workers based at IOM Washington; assigning weekly tasks, identifying implementation challenges, and supporting resolution of issues related to submissions to U.S. Citizenship and Immigration Services (USCIS).
   2. Identifying good practices and promoting knowledge-sharing between PIP-focused staff and other program colleagues to enhance consistency and efficiency in case processing.
   3. Ensuring that all direct reports adhere to IOM’s data protection standards and confidentiality protocols.
   4. Supporting the FRTF National Project Officer and Program Manager by providing regular updates on PIP case trends and offering suggestions to improve processing workflows.
   5. Assisting in the coordination and facilitation of capacity-building workshops on I-131 and I-765 form development for internal staff and external partners, ensuring materials are clear and accessible.
   6. Liaising with U.S.-based NGOs to clarify case-specific roles and responsibilities, helping to prevent duplication of efforts and support coordinated service delivery as needed.
   7. Researching and compiling relevant updates, including changes to USCIS filing guides, and preparing briefings for program management on developments that may impact PIP processing.
2. Support Employment Authorization Caseload for Efficient Processing by:
   1. Assisting in communication with USCIS regarding Employment Authorization Document (EAD) trends to help facilitate timely processing of beneficiary cards.
   2. Identifying challenges in EAD processing and sharing observations with program management; offering practical suggestions to improve efficiency where appropriate.
   3. Providing support to staff with form completion and helping the team manage workload distribution during high-volume periods.
3. Support Monitoring and Strategic Program Planning for Effective Case Oversight by:
   1. Assisting FRTF Program management with the upkeep of Standard Operating Procedures (SOPs) and development of training materials; helping identify areas where additional guidance or instruction is needed.
   2. Supporting the integration of new staff by providing orientation and guidance on program procedures, tools, and expectations.
   3. Reviewing updates to policies, scripts, and USCIS filing guides and helping communicate relevant changes to staff in a clear and accessible manner.
   4. Contributing to the development of case management tools that enhance operational efficiency and preserve institutional knowledge.
   5. Collaborating with data specialists and HelpDesk staff to support compliance with reporting requirements from the U.S. Department of Homeland Security (DHS) by IOM staff members or partners.
4. Support the Program by contributing to relevant donor meetings, internal trainings, and conferences and report back to the office on such events;
5. Undertake duty travel as requested;
6. Perform other such duties, as may be assigned.

Required Qualifications

EDUCATION

• University degree in international relations, political science, or a related field from an accredited academic institution with four years of work experience; or,
• Completed secondary education with six years of relevant working experience.

EXPERIENCE

• Familiarity with services for vulnerable populations within the United States
• Experience offering trainings on direct assistance implementation
• Casework background with migrant families
• Experience with USG donors, IOM, US-based NGOs, and government officials.

SKILLS

• In-depth knowledge of family reunifications and related social services
• Understanding of internal and international migration issues
• Attention to detail for case tracking and financial records

LANGUAGES
IOM’s official languages are English, French, and Spanish.

REQUIRED

For this position, fluency in English and Spanish is required (oral and written).

DESIRABLE

Working knowledge of Portuguese.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – Behavioural indicators (Level 2)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies