View Vacancy – Pro Consul (DEU25.396)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory

Consular

Job Description (Roles and Responsibilities)

Who are we?

The Consulate General Munich is part of a worldwide network, representing British political, economic and consular interests overseas. We are seeking an independent, dynamic and detail oriented Pro-Consul with prior experience in customer service, at the Consulate General Munich.

We aim to be a diverse and inclusive employer, welcoming to people of all backgrounds. The senior leadership is committed to ensuring that we are a supportive and fair place to work. The Germany Network values are kindness, inclusivity, honesty, professionalism and responsibility. These values guide how we work on a daily basis, and all staff must adhere to them.

Main purpose of job:

The jobholder will play a key role in providing modern and efficient consular assistance and services to British people living and visiting Germany. The successful applicant will be working as part of the German consular team alongside colleagues based at the British Consulate-General in Dusseldorf and the British Embassies in Berlin, Berne and Vienna also supporting consular officers at other German speaking posts when needed.

The jobholder will furthermore be expected to contribute to wider Consular objectives and the British Embassy’s priorities and to support its positive working environment and actively participate in Learning and Development efforts. The Consular team in Germany is part of the wider EuroAsia Consular region that includes twenty-nine countries.

The role will involve interaction with members of the public and local and UK authorities It will also require building and maintaining relationships with external stakeholders and agencies and deliver targeted prevention campaigns to advise and inform the British public.

You will join a supportive, diverse team with a culture of continuous improvement and taking responsibility for personal learning and development. We value a diverse range of skills and backgrounds. Consular Assistance is a challenging and very rewarding job. Our work is constantly evolving providing us with exciting opportunities. We look forward to working with someone who would like to further shape the future with us.

Roles and responsibilities:

Administration

• Provide consular services, such as issuing Emergency Travel Documents to British Nationals, notarial and documentary services in Germany. Manage the online appointments booking system as well as perform administrative duties.

Assistance

• Provide professional, empathetic consular assistance across all casework for British Nationals, with a focus on vulnerable customers—such as visiting prisoners, supporting hospital patients, victims of crime, and distressed individuals. Liaise with London-based Consular Special Advisors and local authorities.
• Manage expectations by clarifying available assistance, signposting to relevant resources, and promoting personal responsibility.
• Offer resilience and case-handling support to colleagues in the DACH and EuroAsia regions, including remote cover for other posts and potential deployment at the request of the Consular Regional Operations Manager.

Prevention (lobbying, networking and outreach)

• Develop and implement network/country-specific prevention campaigns per the regional Business Plan, in coordination with the Vice Consul and local stakeholders.
• Collaborate closely with the Embassy media team and regional missions to deliver activities aligned with FCDO’s Consular Strategy.
• Organise and attend outreach events with partners and stakeholders (local authorities, law enforcement, NGOs).
• Influence, lobby, and maintain networks with key stakeholders, including colloque partners, MFA, local authorities, NGOs, and associations.

Corporate

• Update consular elements of the Crisis Management Plan and participate in crisis preparedness activities.
• Support mission-wide crisis response in Germany, including liaising with authorities, updating plans with the Regional Crisis Advisor and Consular Regional Operations Manager, and deploying on-site if required.
• Collaborate with colleagues across three posts to ensure coordinated crisis handling.
• Contribute to corporate structures for both responsibilities and personal development.
• Actively engage in Embassy life and committees to promote staff wellbeing.

General

• To undertake other duties that may reasonably be required and which are in accordance with the grading and core competencies of the job.
• Participate in delivering the EuroAsia regional Business Plan as well as having strong interest in the Embassy Business Plan
• Having good awareness of the general Consular Strategy and work according to the principles as set out in the strategy.
• Willingness to travel on assignments and for learning opportunities.

Don”t miss out on this fantastic opportunity!

Essential qualifications, skills and experience

Our Ideal Candidate shows:

• Full professional proficiency in German and English (written and spoken, minimum of C1 level for CEFR framework*);
• Customer service: previous experience in a customer facing role and ability to response to a wide range of customer needs;
• Excellent organisational and time management skills;
• Good communication and interpersonal skills;
• Computer literacy in all Microsoft Office packages (including Copilot AI) and accurate typing skills;
• Flexibility, resilience, patience, and the ability to deal with difficult situations, including the ability to work unsocial hours in an emergency or crisis;
• Ability to display a high level of discretion and responsibility.

Desirable qualifications, skills and experience

Nice to have:

• Experience in a similar role;
• Knowledge of the German administrative, justice and legal systems and social services.

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service

Application deadline

28 December 2025

Grade

Administrative Officer (AO)

Type of Position

Full-time

Working hours per week

37.5

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Germany

Location (City)

Munich

Type of Post

British Consulate General

Number of vacancies

1

Salary Currency

EUR

Salary

€ 52,704.- rising to a maximum of approx. € 59,202.- gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable).

Type of Salary

yearly

Start Date

15 February 2026

End Date

31 March 2027

Other benefits and conditions of employment

Please be advised that Consular positions at the FCDO entail dealing with crisis and casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.

This is a full time (37,5 hours a week), fixed-term 14 months contract. Salary €52,704.- rising to a maximum of approx. €59,202.- gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable).

Candidate must have pre-existing work authorisation in Germany in order to apply.

Staff recruited locally by the British Consulate General are subject to Terms and Conditions of Service according to local German employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Equal employment

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. The Germany Network wants to maximise the potential of everyone who chooses to work for us, regardless of their background.

Learning & Development

The British Consulate General has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Consulate General staff.

The Consulate General offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives.

The successful applicant will be encouraged to be actively involved in the corporate life of the Consulate General, contributing to the wider objectives of the British Government’s Germany network and supporting the Consulate General positive working environment.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Consulate General will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

*Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as proficiency Level which comprehends that a person can understand a wide range of demanding, longer texts, and recognise implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices. For more information please click on the following link CEFR.

Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.