The International Rescue Committee (IRC) responds to the world”s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world”s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you”re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

IRC’s Family Wellness Program offers intensive case management and advocacy services for individuals and families who experience harm or abuse. The Case Worker/Advocate provides person-centered, trauma-informed support to survivors; developing service plans to match individual needs utilizing a range of financial, medical, social, vocational, and other services and resources based on participant needs, eligibility, and priorities. The Case Worker/Advocate also participates, as appropriate, in program planning, outreach, and service development through community engagement and relationships with other service providers.

Major Responsibilities:

Responsibilities may include, but are not limited to:

• Providing trauma-informed, person-centered case management and advocacy based on individualized needs.
• Providing intake, assessment, orientation, support, referral, and advocacy services by assessing and evaluating each participant’s self-identified needs.
• Developing reasonable service plans and timelines with each participant and managing participant expectations during the service period.
• Ensuring that participants are provided the tools they need to meet their self-identified goals and objectives.
• Assessing and monitoring participant progress to ensure goals are being attained, designated resources are being maximized, and modifying plans as required.
• Ensuring compliance with case file management and reporting requirements.
• Providing training to other service providers and potential program participants and representing IRC at outreach events.
• Other activities as needed and assigned.

Key Working Relationships:

Position Reports to: Survivor Services Manager

• Other internal and/or external contacts:

Internal: Resettlement Team, Economic Empowerment Team, Anti-Trafficking/WARN Team, Immigration Team, Youth Program Team, New Roots Team, Health Empowerment Team, Volunteer Specialist, Finance Team, Development Team.

External: Volunteers, Interns, Community Partner Agencies

Job Requirements:

• Relevant degree or equivalent professional experience. A significant portion of this experience should include responsibilities in case management or other direct services, social services, humanitarian relief, public service, or other not-for-profit environment.
• Experience working with survivors of domestic violence and other harm strongly preferred.
• Strong intercultural communication skills; demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.
• Experience and training in trauma-informed approach.
• Demonstrated experience and understanding of professional boundaries.
• Comfortable working in high-stress environments; must be adaptable, flexible, and patient.
• Strong organizational and time management skills.
• Proven ability to contribute both independently and as a team member.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Fluent in English, both spoken and written, additional fluency in relevant languages is desired.
• Proficient with Windows operating system and confidence in basic computer skills (word processing, email, data entry); willingness to learn new software.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

• Standard, professional office environment (currently hybrid).
• May require occasional evening or weekend activities as needed.

Compensation: (Pay Range: $27 – $29) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.