Key Responsibilities

1. Provide interpretation and intercultural mediation for effective communication between IOM staff, reception and voluntary return officials and beneficiaries, including during individual/group sessions and relevant activities.
2. Keep and respect the professional confidentiality.
3. Work closely with reception and voluntary return authorities and project team to understand interpretation needs.
4. Provide information to the staff in order to assist the latter in comprehending the perceptions of the beneficiaries, act as a cultural mediator for beneficiaries during the adjustment period to their new environment.
5. Identify gaps and barriers hindering beneficiaries from accessing the services available to them.
6. Escalate any sensitive issues following the appropriate referral pathways, and ensure at all times that the reception facilities are safe protection-sensitive environments and that appropriate referral pathways are respected in case of any harm caused to residents.
7. Support translating information materials/ documents and other needed information used for individual and/ or group activities with beneficiaries.
8. Facilitate communication, through interpretation and/or translation, in a spoken or written language understood by the beneficiaries, between the beneficiaries and the staff, in an objective and impartial way.
9. Perform other administrative tasks to support project implementation.
10. Perform other related duties as assigned.

Required Qualifications

Education

• High school degree/certificate with minimum two years of relevant work experience.
• University degree from an accredited academic institution an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous work experience in a similar role;
• Experience in working in a multi-cultural environment is preferred;
• Experience in assisting migrants and vulnerable groups;
• Understanding of asylum and migration context in Slovenia is an advantage.

Skills

• Strong work ethics and commitment to humanitarian principles;
• Ability to wok in multicultural teams and under difficult conditions;
• Cooperative and problem-solving attitude;
• Self-motivated and goal-oriented;
• Knowledge of the local context and Slovenian society as a whole;
• Computer literacy in standard software applications;
• Strong work ethics and commitment to humanitarian principles;
• Valid driver’s license with at least five years driving experience an advantage.

Languages

Fluency is required in Arabic or Farsi, and English or Slovenian. Candidates with knowledge of multiple required languages will be prioritized.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators, level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies