Key Responsibilities

1. Support the creation, organization, maintenance, and archiving of FRTF case files and records.
2. Accurately input data into the FRTF Program database and tracking systems.
3. Participate in periodic data audits, cross-reference records, and conduct quality checks to ensure consistency, completeness, and reliability of information.
4. Generate and format daily reports for submission to the U.S. government donor.
5. Assist in compiling and analyzing data from multiple systems to identify trends, discrepancies, or areas requiring follow-up.
6. Coordinate with developers to maintain and improve reporting tools, ensuring functionality and data integrity.
7. Assist in drafting and updating SOPs, user guides, visual aids, workflows, and templates to support institutional knowledge and promote project standardization.
9. Prepare and enter purchase orders and related payment documentation in IOM systems, track their progress, verify supporting documents, and ensure compliance with internal controls.
10. Liaise with administrative, procurement, and finance teams to facilitate timely processing of programmatic requests.
11. Provide logistical and administrative support for project implementation, including coordination with field offices and internal teams.
12. Maintain professional communication with all stakeholders involved in the FRTF project.
13. Undertake case management activities as directed by supervisors, including translation of documents.
14. Participate in team meetings, trainings, and other relevant activities, and share updates as required.
15. Undertake duty travel as requested;
17. Perform such other duties as may be assigned.

Required Qualifications

EDUCATION

• Completed secondary education required with five years of relevant working experience
• Bachelor’s degree, preferably in Case Management, Social Services, Social Sciences, or a related field, with three years of relevant working experience

EXPERIENCE

• Experience in administrative and financial management, budget monitoring, cash management and internal control procedures;
• Experience in the usage of office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and data analysis;
• Knowledge of migratory context in USA and Central America;
• Experience assisting vulnerable populations to access services within the United States, including support with form submissions will be considered an advantage.

SKILLS

• Excellent computer skills – Word, Excel and Internet
• Strong interpersonal and communication skills
• Attention to detail and ability to organize
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional background.
• Ability to work independently and with minimal supervision

LANGUAGES
IOM’s official languages are English, French, and Spanish.

REQUIRED

For this position, fluency in English and Spanish are required (oral and written).

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Same Posting Description for Internal and External Candidates