Job Summary

This is an expedited recruitment process open only to: a) Internal candidates, and b) Former IOM staff members who were separated within the last 12 months due to the structural adjustment process. This process is not open to external candidates; applications from external applicants will not be considered.

Key Responsibilities

1. Act as the quality control and compliance focal point for the FAP Programme and assist in day-to-day quality control monitoring of visa applications and FAP activities. Support the development and implementation of Standard Operating Procedures (SOPs), as needed.
2. Oversee and undertake compliance activities in operations, including project monitoring and evaluation, training, reporting, project support and/or protection, and activities related to the implementation of Interview Guidelines.
3. In close coordination with the National Programme Coordinator (FAP), assist in the design and implementation of assessments, surveys, and other tools pertaining to Program Integrity Guidelines. Ensure accurate collection, entry, safeguarding, and reporting of data.
4. Ensure FAP internal software is updated with applicants’ data and oversee processes such as visa exit permits through quality check (QC) measures.

5. Support monitoring and evaluation activities, including planning, designing mechanisms (surveys, interview protocols), administering surveys/interviews, analyzing data, and reporting findings.

6. Oversee protection activities related to vulnerable beneficiaries, including providing training, drafting SOPs and tools, monitoring implementation, reporting on at-risk cases, and liaising on relevant issues.

7. Ensure questionnaires filed with visa applications are accurate and in compliance with donor requirements and report any quality issues immediately.
9. Oversee the provision of correct information and proper completion of application forms and questionnaires, while reviewing applications with supporting documents. Manage applicants’ case files and medical records, including creation, distribution, return, re-filing, tracking, scanning, and preparation for submission to the Embassy.
10. Oversee the organization and scheduling of appointments, including creating reports, updating schedules, issuing notifications, confirming appointments, interpretation services, and logistical duties related to circuit rides. Liaise with serviced units to ensure communication and satisfaction.
11. Assist with report preparation and data management by preparing statistical and thematic reports as required and regularly suggest improvements for efficiency and service. Utilize reports and conduct regular QC of case files and data in FAP internal software to ensure accuracy and compliance with SOPs, and that processing pipelines are efficient.
12. Liaise with other IOM Teams and external partners, including UN agencies and the German Embassy/Consulate, for referral and case management of vulnerable applicants and expedited appointments. Prepare unit statistics and report regularly on activities, problems, and solutions.
13. Ensure capacity building of Programme Associates and technical support to other FAP Country Offices as needed to apply SOPs and guidelines, manage refugee and potential hardship cases, conduct interviews, schedule appointments, update FAP software, validation of interview reports and conduct quality assurance of files and case data. Oversee case management teams and activities.
14. Provide logistical and administrative support during the set-up period, including communication with Administration Units regarding PRs, POs, RFPs, managing documentation archiving and inventory.
15. Perform other duties as may be assigned.

Required Qualifications

Education

• University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline with four years of related; or,

• High School diploma with six years of relevant experience

Experience

• Previous work experience in international organisations and service industry companies would be an advantage.

Skills

• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint. Good knowledge of information technology and proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint and Publisher.

• Strong interpersonal & intercultural skills with an attention to detail.

Languages

• For all applicants, fluency in English, Kurdish and Arabic is required (oral and written).

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies