JOB DESCRIPTION

HRM Assistant – Data and Analytics
in the Directorate-General of Human Resources and Security (DG HR) of the European Commission
Job title: HRM Assistant – Data and Analytics
Domain: Human Resources
Where: Unit HR.A.5 – HR Data & Analytics, Brussels
Function Group: FG III
Contract Type: 3b
Express your interest until: 12.01.2026 – 12.00 (Brussels time)

WE ARE
The Human Resources and Security Directorate General (DG HR) oversees recruitment policy, training and career management, social policies and working conditions for Commission staff. It is also responsible for keeping buildings and employees safe and secure, making sure that work continues during crises and dealing with online security.
DG HR’s unit A.5 Data and Analytics leverages the power of data to drive strategic HR decisions. We support the delivery of key HR policy and political priorities, such as the Commission Strategy on Human Resources, the Commission strategy on reducing its environmental impact, and the Commission actions in the areas of Flexible working, Diversity and Inclusion. By providing actionable insights and data, we empower DG HR to optimise human resources management and help the Commission achieve its strategic goals.
The unit, composed of 28 colleagues organised into 5 teams, provides state-of-the-art, user-friendly, accurate and cost-effective data and analytics services to support HR policies and decisions. We serve a wide range of Commission client groups: units in DG HR, HR professionals in each DG, managers, other central services, and strategic decision makers in the Commission. Furthermore, we provide services to HR functions in nearly 40 client Institutions and agencies that use the same HR source systems as the Commission. Our services include standard reports, self-service dashboards, advanced analytics, publications, survey management as well as data governance and data management coordination.
The unit is also responsible for the delivery of data related projects under an on-going HR Transformation programme, which aims to modernise and streamline HR processes and the supporting IT solutions.

WE PROPOSE
Unit HR.A5 in DG Human Resources and Security is seeking to hire an HRM Assistant – Data and Analytics responsible to manage the user service desk and perform training and communication activities to the HR community on HR data and analytics topics. The role is part of the Outreach team.
More specifically, the role involves:
• Responsible for providing an excellent client service by processing incoming client requests promptly; maintaining effective communication with clients; efficiently distributing and tracking incoming requests within the team; and ensuring timely resolution of all service desk issues;
• For certain request types, analyse and prepare extracts and visualisations using Business Intelligence tools such as Business Objects, QlikSense, PowerBI;
• Documenting and optimising unit processes and procedures with the view of enhancing collaboration, and updating the units’ knowledge base;
• Define and maintain user accesses procedures. Grant access to reports, adhering to data protection rules and established procedures. Propose changes to access management and security models of HR Data & Analytics tools and HR Information Systems such as SYSPER to meet evolving user needs;
• Deliver training to the HR Community to enhance their knowledge and skills in using the HR Data & Analytics services;
• Contribute to communication activities and assist in managing user communities through the use of Teams platform;
• Contributing to development of solutions. Execute tests of solutions developed by the team.
Although the vacant position is to be filled in the Outreach Team within HR.A.5, this role requires close collaboration and frequent interaction with other teams in the unit, as well as other units within DG HR and other services/DGs of the Commission.
The jobholder will also be required to contribute to other projects or tasks managed within the unit or the Directorate as needed.

WE LOOK FOR
We look for an experienced, well-organised and responsible colleague to contribute to the unit’s objectives. This work requires commitment and flexibility, a problem-solving mindset and pragmatism, attention to detail and empathy, as well as a collaborative attitude.

The candidate should have the following skills, experience and attributes:
Experience
• Service desk: experience in a service desk or helpdesk role, providing technical support to users
• HR data analysis: experience in analysing HR data to identify trends, patterns and insights
• Data Privacy and Security: understanding of data privacy regulations and data security best practices
Technical and soft skills
• proficiency in using data and analytics tools used for dashboarding and reporting (e.g. Excel, Qlik, SAP Business Objects, SQL);
• knowledge of the human resources domain; familiarity with HR policies and HR information system in the Commission or other EU institutions would be a plus;
• basic statistical knowledge to interpret data and draw meaningful conclusions;
• excellent customer service skills to provide timely and helpful support to HR users;
• strong oral and written communication skills to interact with users of varying technical expertise;
• meticulous attention to detail to ensure accuracy in data analysis and reporting provided to clients;
• ability to swiftly integrate into the team and work in a proactive and autonomous way;
• foster collaboration with other teams, units, DGs/services and with external interlocutors.
Previous experience within the Data and Analytics domain and/or Commission HR domain would be an asset.

HOW TO EXPRESS YOUR INTEREST?
With a view to guaranteeing equal access to all, the Commission recruits from an open database of spontaneous applications. The present call for interests aims at helping the recruiters to identify potentially interested candidates within this database.
In practice, to express your interest, please follow the subsequent two steps:
1. If you are not registered yet in the open EPSO database, please do so at the following address: CAST Permanent. Please select under selection procedures for contract agent the CAST permanent profile that best suits your education and experience.
2. You should send your documents in a single pdf in the following order:
1. your CV 2. completed application form.
Please send these documents by the publication deadline to [email protected] indicating the call for interest reference EC/2025/HR/504902 in the subject.
No applications will be accepted after the publication deadline.
(Reference: Call for interest EC-2025-HR-504902)