JOB DESCRIPTION

DEADLINE FOR APPLICATIONS

5 January 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP”s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme (WFP) is the world”s largest humanitarian agency, fighting hunger worldwide. The Technology Division (TEC) of the World Food Programme (WFP) is leading the enterprise-wide deployment of an operational decision-making platform called DOTS which is powered by the Palantir Foundry solution. DOTS is at the center of TEC’s data ecosystem integrating data from multiple data sources, transforming data to create a dynamic ontology representing WFP’s operational model and surfacing business insights to support decision-making.

The Operational Data Analyst (or DOTS Workflow Owner as known within the DOTS team) works with WFP business counterparts and end-users to design, implement and deliver end-to-end solutions on DOTS addressing core business questions and outcomes. Using rapid iteration cycles and eliciting constant feedback from end-users, decision-makers, project focal points and fellow team members, the incumbent is expected to push boundaries, challenge the as-is and relish the opportunity to explore problems and find resolutions.

Combining knowledge of data analytics, data governance, project management, and excellent communication skills, the Operational Data Analyst will be equally comfortable discussing technical issues with developers and presenting DOTS demonstrations to a wider audience.

Reporting to the DOTS Product Manager, in the TECX branch in the TEC Division, the Workflow Owner will work closely with DOTS team members and TEC Business Engagement Managers to own the end-to-end process of designing, implementing and presenting data in ways that help end-users and assist in the continuous improvement of DOTS.

 

ACCOUNTABILITIES/RESPONSIBILITIES:

• Act as Agile product owner.

• Analyse the business problem – the functional and the non-functional requirements and be comfortable arguing for the optimal end solution in case the proposed requirements do not align with the underlying solution to the problem.

• Understand the data domain, the data catalogue definitions (if any) and the data flows.

• Accountable and responsible for the end-to-end process of creating, implementing, and rolling out workflows on DOTS:

• Explore requirements, impact analysis and alternative solutions and mutually agree on them with the business.

• Document and classify requirements and decisions.

• Work with the team and business to model the solution to the business problem in the DOTS platform. You will function as the platform expert, and throughout user interviews also as the end-to-end process expert, owning the overall workflow architecture and implementation scope. Define and detail the information model, the user interface model (which DOTS platform tools to use), the use cases, the integration model, and the reporting model.

• Work hands-on in the platform to build out the end-to-end workflows together with the developers on the team. Although no previous programming skills are required (but can be useful) for this role, an ideal candidate will have high technical aptitude and be comfortable picking up technical tasks and implement them in the platform.

• Provide suggested insights into what the business users can use the platform for to derive analytical insights, given your know-how of the business problems (post user interviews) as well as the platform.

• Based on Workflow design, provide resourcing estimates. Update resource estimates in case more resources are needed or if resources are under-utilized.

• Interact with the development and platform governance teams to discuss and clarify specifications. Interact with Platform engagement to identify success metrics.

• Conduct high level testing that functionality works (iterative process) as required prior to handing over for formal testing with business owners and end-users.

• Together with business owners, work to induce the Change Management needed to roll out the end-to-end workflow. You will be the spark that ignites change and ensures that the end users that will benefit from the solutions you and your team develop.

• Maintain communication with stakeholders and ensure buy-in at each stage of the project.

• With the developers on the team, ensure workflows can progress from active implementation status to steady-state post-roll out. Use of SCRUM methodology to track progress.

• Take end-user feedback to continuously improve workflows.

 

DELIVERABLES AT THE END OF THE CONTRACT:

Demonstrated progress on delivery of DOTS workflows against design and business owner expectations, incl. auxiliary non-platform specific deliverables.

DOTS data views and analytical components developed using the tools available on the platform (pre-requisite: completion of training on DOTS and DOTS tools).

Contribution towards usage of DOTS (e.g. usage in workflow design)

Required technical/non-technical documentation and review/approval processes completed for assigned projects.

Project metrics established and method for data collection established for each project.

Change management artifacts (e.g. webinars, presentations) completed.

 

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University degree in human centred design, information technology management, data analytics/management, computer science, business administration or other relevant disciplines.

Experience:

4+ years of relevant and progressively more responsible human centred design and/or business analysis work with experience on 3+ relevant projects using agile development methodologies.

1+ year direct experience working on a project with data visualization and/or data analysis outputs.

Desirable: 1+ year Experience working with Palantir Foundry and knowledge of WFP business processes.

Knowledge & Skills:

• Rich experience and proven skills in working towards a common goal in a team of diverse skills, experience and cultural backgrounds, with heavy emphasis towards business and non-technical team members and stakeholders outside the team.

• High problem-solving skills and willingness to develop any technical skills needed, if any.

• Proven ability to analyse business processes, uncovering, shaping, and documenting business needs and requirements that are aligned with business strategies.

• Experience working with data analysis, or otherwise proven record of high technical aptitude and ability to work in highly technical and analytical environments.

• Experience solving analytical problems (doesn’t need to be with code)

• Experience and skills to effectively engage with the business to design the end-to-end process diagrams, user stories, and to document items for workflows.

• Experience and skills to effectively walk business teams through potential end-to-end workflows,

• Experience with geographically distributed teams where the focus on team- work and achieving deliverables require very strong communication skills – both written and verbal – to ensure team members are aligned on the final deliverables and processes to achieve high quality results.

• Strong understanding of project management methodologies and experience in project planning

• Desirable: Experience with data pipeline design and implementation.

• Desirable: Basic knowledge of Python programming language

Languages:

Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.
• If you experience challenges while submitting your online application, please contact us at [email protected] for technical support only.
• Please note that applications sent to this email address cannot be considered.
• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements