| TITLE: Case Management Coordinator – Gaza Response | |
| TEAM/PROGRAMME: Operations | LOCATION: Cairo, Egypt |
| GRADE: 5 | CONTRACT LENGTH: Until 15 May 2026, with
possibility of extension. |
| Child SAFEGUARDING:
Level 3: The post holder will have contact with children and/or young people either frequently (e.g., once a week or more) or intensively (e.g., four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process for staff. |
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| PROJECT SCOPE:
This project is funded by multiple donors seeking to assist vulnerable, unaccompanied and separated children (UASC) and youth among the migrant community in Greater Cairo to receive better protection services, aiming to empower them for successful transition to self-reliance, access income generation activities and integrate within the local communities. |
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| ROLE PURPOSE:
This position will be primarily responsible for supervision of the case management component under the supervision of the Senior Operations Officer. This includes building the capacity of case workers and community mentors according to the Save the Children case management common approach. |
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| SCOPE OF ROLE:
Reports to: Operations Senior Officer Staff directly reporting to this post: Case Workers |
Responsibilities
highlighting success cases and document challenges encountered during the implementation of activities.
SKILLS AND BEHAVIOURS
Accountability:
Ambition:
Collaboration:
Integrity:
Confidentiality and data protection:
| QUALIFICATIONS AND EXPERIENCE
Educational Background:
Social studies, Political Science, Psychology, Sociology or other related studies.
Essential:
2-3 years of previous relevant experience in the development/humanitarian field with a focus on child protection • Solid experience in working with refugee children • Case management experience is a must • Excellent communication and coordination skills. • Proficiency in Arabic and English, written and spoken, is a must. • Demonstrated ability to supervise and monitor the team’s progress. • Awareness about the security context and political situation in Egypt for refugees. • Able to work effectively within a team and/or individually. • Well organized with strong time-management skills • Experience in working and pulling out database reports • Strong communication skills, solid experience in communication with difficult and challenging cases and at the same time experience in communication with management levels. • Experience in working and coordinating with other sister NGOs. • Experience in drafting Standards of Procedures (or similar documents) with strong and clear Language is an asset • Shares Save the Children’s vision and values. • Ability to apply Self-care techniques. • Shares Save the Children’s vision and values. |
| Desirable:
• Previous working experience with NGOs and in refugee-related contexts. |
| Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within the reasonableness of their level of skills and experience. |
| Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures. |
| Child Safeguarding:
We need to keep children safe, so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. |
| Safeguarding our Staff:
The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy |
| Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures. |
| JD written by: | Date: |
| JD agreed by: | Date: |
| Evaluated: | Date: |