General Information

Position Title

Administration Clerk

Job Category

Administration

Duty Station(s)

Valencia

Seniority Level

Entry Level

ICS Level

ICS 03

Contract Type

ICA – LICA – Support – Retainer

Contract Level

LICA 3

Posting Start Date

15-Dec-2025

Posting End Date

28-Dec-2025

Duration

Until 30 June 2026 renewable subject to project needs, availability of funds and to satisfactory performance

Job Highlight

UNOPS has partnered with UNGSC to provide support services covered in this TOR. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

A retainer contract is issued for a period of time during which the services of the individual contractor are required intermittently. The individual contractor agreement on retainer basis will specify a “unit price” per day worked. For budgetary purposes, a monetary cap will be determined when the contract is awarded and issued. Please note that the retainer contract will not provide for a minimum, and payment will be made only after completion of work.

About the Region

The UNOPS Global Portfolios Office (GPO) unites the New York Portfolios, including the Peace and Security team (PSC); the Geneva Office; and the Vienna-based Water, Environment and Climate (WEC) teams, to maximize global impact, foster efficiencies and streamline global programmes. Leveraging our collective expertise and networks, GPO supports UNOPS” strategic priorities and the SDGs across over 130 countries. We deliver project management, fund management, advisory services, project implementation, and HR services, working closely with major global partners. Our thematic focus includes sustainable development, climate action, health, peace & security, and humanitarian action.

About the Country/Multi-Country Office

Not Required – part of GPO/NYPO

Job Specific Context

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****

UNOPS has signed an agreement with UNGSC to ensure the seamless support operation of the UNGSC Valencia cafeteria during the transition period. The Cafeteria Assistant will be primarily responsible for preparing and serving high-quality coffee, beverages, and simple food items such as pastries and sandwiches. The Cafeteria Assistant will also manage food distribution, including coordinating external vendor orders for staff, while maintaining cleanliness and organization of the food preparation and serving areas. Additionally, the Cafeteria Assistant will provide excellent customer service, monitor inventory, and ensure compliance with health and safety standards to create a welcoming and efficient dining environment for staff.

Role Purpose

Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the Project Management Support – Specialist, the Cafeteria Assistant will work under the admin supervision of ICT Senior Assistant – Logistics to carry out the activities covered in this TOR.

Functions / Key Results Expected

The Cafeteria Assistant will be performing the following duties:

1. Food and Beverage Preparation

• Prepare and serve coffee, tea, and other beverages to high-quality standards.

• Handle simple food items, including pastries, sandwiches, and snacks, adhering to cafeteria guidelines and health standards.

• Monitor and maintain the quality of food and beverages served.

1. Inventory and Restocking

• Restock food, beverages, and supplies as needed throughout the day.

• Monitor inventory levels and notify the supervisor of any shortages or needs for replenishment.

1. Cleaning and Sanitizing

• Clean and sanitize work areas, food handling areas, and serving stations.

• Ensure tables, utensils, dishes, and equipment are clean and ready for use.

• Clear tables promptly after use and ensure dining areas are clean and inviting.

• Adhere to all health and safety regulations, maintaining a clean and hygienic environment.

1. Customer Service

• Greeting customers warmly and assist with placing orders.

• Provide excellent customer service, ensuring all diners have what they need for a pleasant experience.

• Resolve customer complaints promptly or escalate them to the designated supervisor.

1. Operational Support

• Facilitate the operation of an automatic cash machine for efficient and hygienic transactions.

• Set up seating arrangements and ensure the dining area is organized.

• Assist in coordinating food distribution from external vendors to staff.

• Facilitate an efficient dining environment, ensuring smooth operations during peak and quiet hours.

• Participate in feedback sessions to improve offerings and services.

• Provide support when catering services are contracted for specific events.

• Ensure consistency in service delivery and address any deficiencies promptly.

• Perform additional tasks assigned by the supervisor to support cafeteria operations.

3. Monitoring and Progress Controls

The Cafeteria Assistant will ensure a high-quality and efficient cafeteria service. The work of the Cafeteria Assistant will result in increased customer satisfaction and an increase on the usage of the cafeteria service by the UNGSC, Valencia staff, a 15% increase from October 2025 to June 2026 through consistent preparation and delivery of quality coffee, beverages, and food items. The Cafeteria Assistant will maintain a clean, welcoming, and organized dining environment, improving overall staff engagement and use of the cafeteria. Ultimately, the Cafeteria Assistant will support the establishment of a reliable, efficient, and customer-focused cafeteria.

Skills

Cafeteria Management, Client Services, Facility Management, Food & Beverage, High Availability, Client-focused

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

• Secondary school (or equivalent) with 3 years of relevant experience OR

• Bachelor’s degree (or equivalent) in any discipline with 0 years of relevant experience.

• Food Handler”s Certificate.

Desired:

• Technician in Catering Services Management degree

Experience Requirements

Required:

• Relevant experience in the field of catering or related area.

Language Requirements

LanguageProficiency LevelRequirementEnglishFluentRequiredSpanishFluentRequired

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.