Enhanced Services Caseworker


Requisition ID: req35214

Job Title: Enhanced Services Caseworker

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Turlock, CA USA

Job Description


IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 28 offices in the United States; the IRC leads the way from harm to home. Domestically, our offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.


Job Overview: The Enhanced Services Caseworker will provide case management assistance to Asylees, VOTs, and other qualified immigrants to ensure the best possible initial services experience and comprehensive access to public benefits. These services will improve the quality of life for low-income immigrants in Stanislaus, San Joaquin, Merced, and other surrounding counties by ensuring that, in the short-term, basic needs are met and allowing long-term attainment of self-sufficiency. The caseworker will link enrolled clients to resources in the community and act as the primary point of coordination for referrals. It is a role requiring both expertise working with vulnerable populations and comfortability supporting the launch of new programming. The Caseworker will operate under close supervision with moderate latitude for the use of independent discernment and initiative. This position will report directly to the Safety & Wellness Manager.


Major Responsibilities:

  • Screen for eligible clients based on their immigration status and length of time in the U.S., successfully enrolling eligible clients into the program.
  • Provide direct, comprehensive case management services to ensure acute needs are met in a timely and culturally appropriate manner for each program participant.
  • Provide support for clients accessing public benefits, housing, mental health services, and medical care through assessment and evaluation of each client’s distinct needs.
  • Independently develop reasonable initial service and/or self-sufficiency plans and timelines for each client and manager client expectations.
  • Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
  • Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized, and modify initial service plans and other case file documents as required.
  • Provide outreach and training to community partners including healthcare providers, law enforcement, educational institutions, non-profit organizations, and other social service agencies.
  • Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits, etc.)
  • Maintain case file documentation, including clear and concise case notes and maintain internal tracking systems and data collection.
  • Assist with reporting on program objectives, accomplishments, and data.
  • Participate in all program meetings, staff development activities, trauma-informed care trainings, and fully engages as a member of the team.
  • Comply with all policies, procedures, and protocols of the agency.
  • Stay up to date with all U.S. immigration policy changes and developments, as well as local issues relating to immigrants.
  • Other related duties as assigned.


Job Requirements:

  • BA degree with an emphasis in Social Work, Migration Studies, Public Health, Refugee Studies, Development, Immigration Law, or an equivalent field of study; or 2+ years of related professional experience; preferably with asylum or VOT  persons.
  • Demonstrated relevant work experience (in addition to the above) in human services field, preferably in a non-profit or social services agency environment. Experience should include provision of direct service to underserved communities.
  • Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred.
  • Comfortability collaborating with governmental agencies and community providers.
  • Excellent communication skills, with fluence in written and spoken English
  • Proficiency in one or more other languages strongly desired.
  • Proficient in Microsoft Office Applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills.
  • Prior experience using data and tracking systems strongly preferred.
  • Attention to detail and ability to organize and track large amounts of information efficiently and accurately.
  • Commitment to teamwork and collaboration across all of IRC’s programs.
  • Valid driver’s license, reliable vehicle with up-to-date insurance, and the ability to travel regularly throughout the service delivery area.


Key Working Relationships:

Position Reports to:  Health and Wellness Coordinator in Turlock
Position directly supervises: N/A

Indirect Reporting: Safety and Wellness Manager
Other Internal and/or external contacts: N/A


Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • Offices hours are scheduled as Monday-Friday, 9am-5pm; may require some evening and weekend work


COVID-19 Vaccination RequirementIn accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and InclusivityIRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity EmployerWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.