External Relations Officer

  • Salary:
  • Job type:
  • Posted:
    5 days ago
  • Category:
  • Deadline:
    December 15, 2022



Standard Job Description

External Relations Officer Organizational Setting and Work Relationships Direct supervision is normally exercised by a Snr External Relations Officer of Representative who provides guidance on the applicable procedures. Advice may also be provided by relevant functional units at HQ. The incumbent may supervise some support staff. External contacts are predominantly with Partners, media, government embassies and other international organizations on matters of importance to the Organization. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Stay abreast of the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations. – Assist in the planning of a consultative process with UNHCR colleagues (Programme, Protection, etc.) with external actors and partners, so as to develop and implement protection and assistance strategy, with clearly articulated objectives, timelines and outputs. – Assist the implementation of a communications strategy that generates support for UNHCR s operations from external partners (e.g. the general public, governments, partners, the media, academia and persons of concern). – Assist in the articulation of all issues pertaining to the needs of the populations of concern and the strategies in place to respond to their needs. – Inform the UNHCR Country Team on the UNHCR priorities so as to ensure that they are given adequate weight in the publications and documentation of the UN Country Team. – Assist in the dialogue with donors and embassies and provide accurate information by organizing regular briefings, bilateral meetings and missions. Prepare reports as appropriate. – In accordance with the operational context and in close cooperation with headquarters, propose new and non-traditional funding sources, as appropriate, including private sector and humanitarian pooled/basket funds (e.g. Central Emergency Response Fund, Human Security Fund). – Through a consultative process with headquarters, disseminate information on UNHCR¿s global funding situation and mobilize additional funds to implement special projects aimed at enhancing the quality of protection for persons of concern in the country operation. – Participate on behalf of the Representative and other supervisors in inter-agency cooperation and communication strategies, initiatives and tools. – Support senior management in representing UNHCR in the UN Country Team and other UN coordination fora. – Support, and participate in, local UN integrated missions, Inter-Agency Standing Committee, Emergency Relief Coordinator and Cluster communication strategies and initiatives. – Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities. – Consolidate information on UNHCR¿s country operations and identify appropriate messages for campaigns and appeals. – Assist in the coordination of the drafting of, situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles. – Assist in the development of targeted communications strategies and media packages for situations and/or activities that require focused attention. – Propose events and initiatives (e.g. commercial, cultural, political and sports) to promote the work of UNHCR and take action as appropriate. – Support the management of media relations by, inter alia, responding to direct queries, publishing press releases and organizing regular briefings and visits to country operations. – On behalf of the Representative, approve fundraising messages. – On behalf of the Representative, approve any relevant expenditure for the implementation of fundraising activities. – Propose which donors to approach and which operations or activities to prioritize for special fundraising appeals. – Implement all aspects of a communications strategy. – Approve budgets and expenditures for communications activities. – Clear external relations/communication products and tools as appropriate. – Represent UNHCR on behalf of senior management in fund-raising and communication priorities in inter-agency initiatives and fora. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Political Sciences, Social Sciences, International Relations, Journalism, or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified Relevant Job Experience Essential Experience in humanitarian operations in a field environment. Excellent knowledge of local institution, politics and culture. Desirable Good knowledge of UNHCR operations both at Headquarters and in the Field. Fund-raising and programming/programme management experience. Experience of working with social media. Functional Skills IT-Web Content Management IT-Computer Literacy CO-Drafting and Documentation ER-Inter-Agency External Relations (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile


Required languages (expected Overall ability is at least B2 level):




Desired languages



Operational context

Occupational Safety and Health Considerations:


To view occupational safety and health considerations for this duty station, please visit this link:



Nature of Position:



The Central African Republic has experienced an acute crisis since 2013 which caused the displacement of thousands of persons. In October 2022, there were 1,251,000 forcibly displaced persons including some 746,000 refugees who fled to neighboring countries and close to 505,000 internally displaced persons. While humanitarian needs across the country are steadily rising and the need to engage with durable solutions where appropriate gives rise to additional funding needs, UNHCR ‘s operation remains chronically underfunded. CAR offers a complex and challenging operational context for implementation of activities with great impact if adequate funds are made available.
In 2021, UNHCR RCA has embarked on a major transition from a ‘Care & Maintenance ‘ approach to Protection and Solutions which should continue to be consolidated over the coming years. Likewise, the operation will shift and continue to strengthen this strategic shift from a status-based response to an area-based approach and a focus on refugee protection and the return and reintegration of refugee returnees, intensifying its engagement in the response to internally displaced persons through the leadership and coordination role of UNHCR in Protection and CCCM / NFI / shelters and the search for durable solutions for all people of concern in CAR , including through the reduction of the risk of statelessness. At the same time, the operation will have to continue to respond to new forced internal displacements, the persistent acute needs for life-saving interventions through protection monitoring, GBV prevention and response, NFI kits, emergency shelters as well as the CCCM at the sites of PDI and CCCM Mobile along axes to reach IDPs in host communities.
In line with the Global Compact on Refugees, UNHCR CAR also seeks to enhance the engagement of development actors either through its role as co-lead of the Working Group on Durable Solutions that supports engagement at the triple Humanitarian-Development-Peace nexus and through the establishment of new partnerships with non-traditional partners. UNHCR will be supporting the implementation of the new CAR Solution Support Platform, and the role of the External Relations Officer will be critical in this regard, including resource mobilization efforts.
The UNHCR Representation in CAR is therefore seeking an External Relations Officer able to rise to the challenge to head its ER/Communications/PI Unit, supported by an Associate Donor Relations Officer and a Communication Associate, working under the direct supervision of the Representative.

Living and Working Conditions:


The country is landlocked and surrounded by countries with security problems (Chad, DRC, Sudan, and Cameroon). Volatile socio-political situation, social unrest, and grievance in Bangui with frequent civil servants strikes causing interruption of public services due to years of unpaid salaries. Power cuts are causing insecurity in town. The population in Bangui including the expatriates is concerned about cases of criminalities. The country is totally dependent on Cameroon seaport. There are only 5 airlines that operate to/from Bangui. Travel time from Douala to Bangui for a truckload averages 4 days to a week due to bad roads and roadblocks. The curfew is from 10pm-5am. This situation puts great stress on staff members. There are very limited medical infrastructures and services do not function properly. A UN clinic provides basic medical care for UN personnel. The entire country is a non-family duty station-D with 6 weeks R&R cycle. The entire International Professional staff and IUNVs are eligible for R&R.
The security situation across the country is still a concern as crimes (theft, abduction, armed robbery, carjacking, murder, illegal detention of weapons and illegal checkpoints/taxation, torture and sexual violence) continue throughout the country because of endemic poverty, easy access to weapons and the weak capacity or absence of judicial authorities in many areas. However, the deployment of the FACA in Bangui and few major towns led to an improvement of the overall security situation. Movements, activities, and clashes between opposing armed groups that are vying for control of mineral resources continue with lower intensity. In view of the endless violence against the civilian population and humanitarian actors, MINUSCA has adopted a more robust posture towards armed groups with positive results.


Additional Qualifications



CO-Drafting and Documentation, CO-International Media Contacts, CO-Media relations, CO-Photojournalism, photo editing (Photoshop), CO-Preparation of key messages/talking points/speeches, CO-Spokesperson skills, ER-Donor Reporting and Related Tracking Systems, PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc. 


BA: International Relations (Required), BA: Journalism (Required), BA: Political Science (Required), BA: Social Science (Required) 


Fundraising – Other, International Relations – Other, Public Relations – Other 

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: StatelessCompetencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Political awareness, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022 





Functional clearance

This position doesn’t require a functional clearance