Female Digital Community Liaison- Afghan Nationals Only

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Communications, Development, Legal Affairs
  • Deadline:
    December 22, 2022

JOB DESCRIPTION

Requisition ID: req35152

Job Title: Female Digital Community Liaison- Afghan Nationals Only

Sector: Protection and rule of law

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Kabul, Afghanistan

Job Description

 

  • Establish a two-way flow of information for targeted audiences and provide instant responses to their inquiries.
  • Reply to the messages and comments received through Beporsed’s website, social media and communications channels the same as Online Moderators.
  • Assist the targeted audiences and Afghans in-need, find access to information and services providing by resettlement and national and international organizations.
  • Create data base of ‘Frequently Asked Questions (FAQs)’ and common answers, considering the mission of Signpost Afghanistan; keep up to date with all new information that Beporsed puts out on an ongoing basis.
  • Feedback on representative and noteworthy comments and track trends in conversations and information gaps.
  • Assist Signpost Editorial Manager with identifying of content development on areas where gaps are identified.
  • Follow protocol to escalate any communication with the help of a team of experts and moderation guidelines.
  • Analyze information gaps to feed into future content creation; share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  • Collaborating and brainstorming with team members on how to ensure facilitate access to information by diverse populations including women, girls, men and boys, persons with disabilities and older persons.
  • Assist the team member to achieve objectives and complete tasks based on the requirements of the project.
  • Any other tasks assigned by the project coordinator.

 

 

Qualifications

 

  • Degree in Communications, International relations, Marketing Business Development, Literature, Law, Social Science or any related field.
  • Minimum of 3 years of experience in media, communications, call centre
  • Strong communication, community engagement and customer satisfaction skills
  • Excellent knowledge of communication including writing and presenting information to the clients
  • High emotional intelligence, Respect for people of all walks of life, team player, flexible and able to handle pressure,
  • Excellent in writing, reading, speaking, and understanding of Dari and Pashto languages and very good in reading and understanding of English
  • Strong computer proficiency and well acquainted with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.  
  • Attention to detail, collaborate with a team adaptability, and receptiveness to feedback and direction
  • Manage time effectively, ability to multi-task and meet deadlines