The EIB, the European Union’s bank, is seeking to recruit for its Inspectorate General (IG), at its headquarters in Luxembourg, the Head of Complaints Mechanism*.
This is a full-time position at grade 7 for which the EIB offers a permanent contract.
Applicants will receive an initial feedback in July 2023.
*Internally referred to as Head of Division.
You will be leading and managing the independent function of the EIB Group (EIBG) which assesses the admissibility of complaints and supervises and manages case handling regarding allegations of maladministration against the EIBG. The Complaints Mechanism Division provides advice to decision makers and monitors the implementation of recommendations.
Would you like to use your operational expertise and help the EIB Group in protecting its reputation? Join us and lead a team of experts.
You will be reporting to the Inspector General and will be managing approximately 20 direct and indirect reports organised in three units.
The Complaints Mechanism has constant interaction with partners within and outside the EIBG including the European Ombudsman, other International Financial Institutions (IFIs), Development Finance Institutions (DFIs) and representatives from Civil Society Organisations.
Find out more about EIB core and managerial competencies here
(*) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support.
“We are an equal opportunities employer, who believes that diversity is good for our people and our business. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.
Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Recruitment team Jobs@eib.org who will ensure that your request is handled.”
By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorised disclosure of any information or any damage to the EIB Group reputation.
Deadline for applications: 29thJune 2023.