Human Resources Business Analyst VN 083/2022

  • Location:
  • Salary:
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    Human Resources, Management and Strategy, Sales and Business Development
  • Deadline:


Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Under the direct supervision of the Human Resources Officer (OSU) and the overall supervision of the Chief, Manila Human Resources Operations and Administrative Services (MHRO), the incumbent will be responsible for the development of business requirements based on the needs of the organization.  The successful candidate will undertake and coordinate related tasks such as gathering information, process analysis, testing results, determining possible risks, suggesting solutions and give training final user as part of the knowledge management for global HR operations.

Core Functions / Responsibilities
  • Serve as the primary focal point in the development and administration of system and business-related workflows, Standard Operating Procedures (SOPs) and Manuals and regularly review highly complex business workflows that require extensive coordination with other Units, knowledge sharing, analysis and recommendations.
  • Analyze the structure of HRM, MHRO and other units to identify its objectives, needs and possible issues and gaps, and evaluate potential solutions and enhancements including participating in comprehensive risk and impact assessment. Seek opportunities to automate, enhance and streamline HR business processes.
  • Collect business requirements requested from the different units, analyzing and clarifying technical challenges and potential workflow bottlenecks. Suggest solutions to system gaps to maximize efficiencies in coordination with ITC/PRISM, HRM, other MHRO units and PAC-HRAS.
  • Liaise with technical teams on the development of business requirements., Monitor and report on progress in a timely manner.
  • Prepare, review, update and maintain relevant documents in coordination with the business process owners.
  • Provide inputs to improve business processes, reports and data integrity.
  • Develop and deliver on-line trainings to educate users on the processes, workflows, SOPs, manuals, data integrity levels and new technological initiatives.   Provide walk-through demonstrative sessions in line with established instructions and SOPs.
  • Participate in the implementation of new system releases, including of the new upcoming ERP, and in any activities that lead to enhancements and/or modifications of the system.
  • Monitor and evaluate MHRO’s key performance indicators and metrics by monitoring the results of the workflows and SOPs to provide meaningful and operational data that support Management decision-making.
  • Provide troubleshooting support related to business process and workflow issues
  • Participate in the design and implementation of the Business Continuity Plan (BCP) in coordination with relevant parties. Monitor and update the BCP as required.
  • Share knowledge and support junior or newly hired staff members in the unit.
  • Support various ad-hoc projects as requested by the Chief of MHRO and HRM, including presentations, organizational charts, system and workflow enhancement proposals and recommendations.
  • Serve as back-up to the Human Resources Officer, OSU.
  • Master’s   degree   in   Human   Resources   Management, Business Administration, Industrial Engineering, Psychology, Statistics, Information Technology or any Social or administrative sciences field from an accredited academic institution; or
  • Bachelor’s degree in the above fields with minimum two years of relevant professional work experience.
  • At least two years working experience in Human Resource Management including designing workflows, SOPs, Manuals, and business process models;
  • Working experience with Human Resource Management Systems (HRMS) including analysis of needs, translating HR policies and processes into software functionality and troubleshooting issues. Previous work experience with SAP is a distinct advantage;
  • Experience in conducting trainings will be an advantage;
  • Previous work experience in an International Humanitarian Organization, non-government or government institutions/organization with a multi-cultural environment is an advantage.
  • Proficient in Microsoft Office Applications (i.e. MS Excel, MS Word, MS Visio);
  • Working knowledge in ERP environment is an advantage;
  • Excellent verbal and written communication skills.
  • Ability to stay organized while balancing multiple priorities.
  • Excellent research and analytic skills
  • Attention to details, client-oriented, and capable of problem solving.
  • Ability to turn complex concepts into simple language.

For this position, fluency in English is required. Knowledge of a second official UN language is desirable.

Inclusion & respect for diversity
  • Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
  • Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
  • Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
  • Challenges prejudice, biases and intolerance in the workplace.
Integrity & transparency
  • Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
  • Delivers on commitments; manages the organization’s resources reliably and sustainably.
  • Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
  • Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.
  • Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.
  • Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
  • Seeks to raise professional standards in self and others through daily work and activities.
  • Adapts quickly to change and is decisive and versatile in face of uncertainty.
  • Shows self-control and persistence when faced with difficult problems, and remains calm in stressful situations.
  • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
Core Competencies
  • Demonstrates individual responsibility for defining and delivering on the Organization’s priorities.
  • Delegates authority to match responsibilities, and holds staff accountable for agreed-upon commitments.
  • Consistently assumes responsibility for Divisional or Departmental actions by explaining successes, failures, and proposing remedial actions.
  • Invests significant time in creating a culture of accountability and responsibility by using experience and advice to guide others.
  • Clearly and simply communicates the IOM mandate and seeks opportunities to represent the organization externally to promote its mandate.
  • Communicates confidently, commands attention and respect when speaking, and projects credibility.
  • Influences others and negotiates effectively through a persuasive, flexible approach.
  • Keeps staff informed of decisions and directives of senior management and communicates them in a manner that ensures understanding and acceptance.
Managing and sharing knowledge
  • Promotes the development and use of organization-wide knowledge sharing systems that capture all relevant information from sources inside and outside of the Organization.
  • Leads in defining and prioritizing the Organization’s knowledge needs.
  • Establishes and fosters a culture that encourages change, innovation and continuous learning.
  • Encourages and supports others to be innovative and actively generates new perspectives on own and team’s work.
  • Advocates for collaboration across the Organization and creates collaborative systems and integrated processes to achieve Organizational goals.
  • Builds consensus for task purpose and direction with colleagues at all levels.
  • Monitors and evaluates the effectiveness of partnerships and takes action to enhance their effectiveness.
  • Identifies and breaks down barriers to cooperation within teams, and between teams, units, sections, divisions, and organizations.
Delivering results
  • Challenges self and team to deliver high quality results, in line with Organizational goals.
  • Leads and facilitates work planning, alerting those involved of potential obstacles and helping to identify suitable alternative options as needed.
  • Persuades management to undertake new projects and services that benefit internal and external clients; uses performance standards to monitor projects.
  • Tailors organizational targets to meet changing demands in the external environment.
How to apply

Interested applicants may send their applications to no later than 10 March 2023. VN Number and Position Title (VN 083/2022 – HR Business Analyst) should be specified in the SUBJECT field.

IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, age, disability status, ancestry, sex, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.

Only shortlisted candidates will be contacted and an offer will be made following the confirmation of funding.