Org. Setting and Reporting
The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide.
This position is located in the Network Support Unit (NSU) of the Infrastructure Operations Section (IOS) within the Service for Geospatial, Information and Telecommunication Technology (SGITT) at the UNGSC, Brindisi, Italy.
The Information Systems Officer will work under the supervision of the Chief IOS or other designated officer.
Within delegated authority, the Information Systems Officer will be responsible for the following duties:
– Plans and directs all major information systems projects within UNGSC, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of the more complex systems
– Manages the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs;
– Develops technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
– Handles all aspects of contract administration including the establishment of service level agreements with vendors and chargeback policy for users;
– Develops and recommends strategies to implement global information systems projects originating out of DOS and UNGSC;
– Develops, implements and monitors information systems standards, guidelines and procedures; Develops detailed systems and other functional specifications and user documentation for system as required;
– Provides specialized advice to users, analysing users’ requirements and translating these into new applications; determines application systems integration and linkage issues;
– Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
– Develops training materials, operating and user manuals; trains staff in assigned systems;
– Develops disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible;
– Researches, analyses and evaluates new technologies and makes recommendations for their deployment;
– Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc;
– Provides professional leadership and work direction for the Information Systems Officers and other staff of the Unit, develops the yearly work plan, mentors and supervises personnel of the Unit.
Internetworking & Infrastructure
– Develops plans for major IT systems projects within UNGSC monitoring the progress of the design, installation and commissioning of the various networks and systems;
– Leads the team in the operation and maintenance of internetworking systems that includes routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment;
– Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness;
– Responsible for the proper implementation of backup and recovery procedures;
– Maintains a regular review of the network resources access control, data security, and server and data stores security systems;
– Ensures all information security systems are properly configured and maintained;
– Oversees the user access control for network resources and overall network security;
– Provides guidance to, and may supervise, new/junior staff, consultants, etc.
PROFESSIONALISM: Knowledge underlying data center infrastructure management. Ability to grasp diverse technologies in order to build solution for the customer. Ability in the application of appropriate techniques and programming languages. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.
High school or equivalent diploma is required.Job – Specific Qualification
ITIL foundation certification is desirable.
Project Management certification (PRINCE2 or PMI) at foundation level is desirable.
At least ten (10) years of progressively responsible experience in Information Systems and Technology, Telecommunications, or related area is required. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level University degree.
Experience in supporting Information Systems and Technology within the United Nations system or similar International Organizations is desirable.
Experience in carrying out programmatic/administrative tasks necessary for the functioning of the Unit including preparation of cost estimates/budgets, reporting on budget/programme performance, and recruitment of staff is desirable.
Experience in managing complex IT contracts throughout their lifecycle, including licensing models, is desirable.
Experience in managing high technology implementation programme is desirable.
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (both oral and written) is required.Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
This position is open for recruitment for an initial period of one year and may be subject to extension.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff.
Female candidates are strongly encouraged to apply for this position.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.