• Location:
  • Salary:
    € 94,51 - € 126,65
  • Job type:
  • Posted:
    3 days ago
  • Category:
    Documentation and Information Management, Information and Communication Technology
  • Deadline:


Org. Setting and Reporting

This position is located in Bamako, in Field Technology Section (FTS) of the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA). The Information Systems Officer will report to the Chief FTS Service Management.


Within delegated authority the Information Systems Officer may be responsible for the following duties:

• Facilitates communications between FTS Units and MINUSMA clients. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and the FTS Unit, for either specific IT services, technology support and charge back mechanisms.
• Builds and supports controls, to oversee different service providers, and introduce process improvements to streamline procedures and ensure that all aspects of ITIL framework for service delivery are implemented.
• Manages operations and suggests continuous service improvements while improving compliance of ICT processes and procedures and ensures that all aspects of standardized ITIL framework are fully implemented. • Develops, plans, and monitors implementation of field-based projects
• Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides coordination on introducing technological changes; prepares various technical reports.
• Provides continuing user support, to include troubleshooting to resolve difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems.
• Oversees the development of training materials, operating and user manuals and may train staff in new systems.
• Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service.
• Participates in planning and preparation of the budget, work program and spending plan.
• Provides guidance to, and may supervise, staff or consultants as required
• Performs other duties as required.


• PROFESSIONALISM: Knowledge of information technology/information management, particularly in service management, systems analysis and data management. Strong analytical and problem-solving skills, including proficiency in the implementation of systems of moderate size/complexity. Excellent knowledge of IT Service Management; IT Governance; and a good understanding of the organization’s information infrastructure and IT strategy as it relates to user area(s). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.


Advanced university degree (Master’s degree or equivalent) in business administration, computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Certification in ICT governance, IT Infrastructure Library (ITIL) foundation as well as Prince 2 Foundation is desirable.

Work Experience

A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

Experience in managing and coordinating the delivery of Information and Communication Technology (ICT) Tier 1 and Tier 2 service support in United Nations field office missions using standardized ITIL framework is desirable.

Experience with provisioning and de-provisioning of users and end point devices, as well as mobile device management, is desirable.

Experience with Microsoft Azure Cloud database, Apps, Power BI, PowerApps is desirable.


French and English are the working languages of the UN Secretariat. For the position advertised, fluency in English (both oral and written) is required; knowledge of French is desirable.


Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice

This “Recruit from Roster” job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee