Description

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit www.worldbank.org.

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The IT Analyst, Engineering position is within ITSSM team which builds and operates a large, hybrid IT infrastructure, with thousands of servers, hundreds of databases and petabytes of data, spanning colocation sites, AWS and Azure Clouds. It utilizes modern, infrastructure as code tools like Chef, Terraform, Azure DevOps and Splunk.

ITSSM is growing in the role of CoE(Center of Excellence) for Infrastructure related Automation, leveraging DevOps where relevant. You will be working as part of the team in an innovative, creative and agile environment to automate existing ones (infrastructure, processes and systems). Additionally, you will help us to improve our customer experience.

We provide a meaningful, open, and collaborative environment. We have many interesting and challenging problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the World Bank. We value teamwork, openness, curiosity, and persistence. We will ensure that you will receive training and knowledge sharing across the team.

Responsibilities:

•Provide Service Delivery Operations (SDO) support on a 24×7 basis by shift work with rotation.

•Install and maintain up- to-date Operational System software(windows/Linux), patch levels, firmware, drivers, and related program products.

•Provide continuous monitoring, troubleshooting, and first level maintenance of the various application servers, systems and associated peripherals, including adequate follow up on Problem Resolution tracking using the ServiceNow tool.

•Provide the data analysis report in system capacity planning, monitoring and generate health and usage reports of systems.

•Review and monitor service indicators to meet the agreed upon service levels.

•Provide support to other technical staff in performing account management, disk space management, backups, baseline security administration, testing of system features, and other systems administration activities.

•Produce and maintain appropriate documentation and charts describing hardware setups, diagrams, operational procedures, and overall inventory.

•Produce weekly reports of activities and operational status of systems under his/her control.

•Monitor and review use of systems for Bank access control policy violations in line with Bank’s guidelines.

•Ensure that the defined decommissioning and disposal procedures are followed for all hardware systems and media.

•Report and respond to critical security events and take corrective measures per defined security incident management processes.

•Follow and comply with the World Bank Group policies, processes, and procedures.

•Participate in audits, as needed, producing necessary documentation, reports, and explanations, and implement corrective and preventive action plans approved by unit manager.

•Cloud infrastructure support including Azure and AWS.

•Provide entitlements to end-user and birthright applications for the WBG, regardless of deployment model (i.e., cloud or on premise)

•Provide remote assistance and support to IT staff in the different regions and end-users, when necessary.

•Provide support for Backup/Restore/File Share access.

•Provide support for File/Print/Anti-Virus servers.

•Provide support to Authorized Users on both a reactive and a proactive basis.

•Ensure day to day operations (i.e., but not limited to performance monitoring, capacity management, event monitoring)

Selection Criteria

•Bachelor’s or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience.

•Hands on experience and excellent knowledge in Windows/Unix and Cloud environment.

•Strong skill sets in Access management, User governance and Active directory.

•Understanding in basic network concept and should be able to trace the issue.

•Experience in infrastructure and application monitoring.

•Strong analytical and troubleshooting skill sets.

•Team player with strong technical and user support skills.

•Good communication skills (Verbal and Written)

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.