IT Assistant

  • Location:
  • Salary:
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Information and Communication Technology
  • Deadline:


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

II. Background and Organizational Context

Heavy rains and a combination of riverine, urban, and flash flooding led to an unprecedented climate-induced disaster in Pakistan since June 2022, causing widespread fatalities and damaging and destroying public and private infrastructure across the country. Rain-induced landslides and floods also damaged agricultural land and forests, impacting local ecosystems. Around 33 million people were affected by the heavy rains and floods according to Government estimates, including nearly 8 million people who were displaced.

OCHA has been scaling up its operations since then focusing on its key functions of coordination, information management, resource mobilization, and advocacy. Accordingly, UNOCHA Administration requires increased capacity and has opened the position of Information& Communication Technology Assistant, GS-5, to strengthen IT support to staff at capital and sub-office levels.    

Under the overall guidance of the OCHA Pakistan Head of Administrative Unit., the IT Assistant will be responsible for all listed IT matters

III. Position Purpose

Under the overall guidance and direct supervision of the Head of OCHA Pakistan Admin & Finance Unit, the IT Assistant provides the overall IT support in the OCHA Pakistan capital office and its sub-offices, ensuring high quality and accuracy of work. The IT Assistant promotes a client, quality, and results-oriented approach.

The Administrative Associate works in close collaboration with the projects staff in the CO, its sub-offices, and other UN agencies staff to exchange information and ensure consistent service delivery

IV. Key Duties and Accountabilities

Summary of Key Functions: 

  1. Support all the IT functions at the capital and sub-office level
  2. Support to the enrichment of physical inventory, including the trans-actioning within the UN ERP system
  3. Support to Payment function, including the trans-actioning within the UN ERP system.
  4. Support knowledge building and knowledge sharing

1.) Provides support to the IT function at the capital office level and all sub-offices, focusing on the achievement of the following results

  • support the identification of country office IT requirements and solutions, incl. support to the formulation of technical requirements for the procurement function
  • Desktop administration and configuration
  • Service installation and support, including basic Server troubleshooting
  • IT equipment inventory maintenance
  • Service coordination, including good knowledge of Microsoft applications
  • Advice clients on the use of Sat-phones and VHF radios.

2.) Provides support to the Enrichment of physical inventory, including the trans-actioning within the UN ERP system for the sing on achievement of the following result:

  • Support the timely management and data input of physical inventory for assets, serialized equipment, and non-serialized equipment in the UN ERP system, in full compliance with relevant UN Rules & Regulations
  • Support the yearly physical inventory exercise & reporting
  • Prompt reporting and investigation of cases of loss, damage and theft
  • Support timely write-off and disposal of IT equipment

3.) Provides support to the Payment function, including the trans-actioning within the UN ERP system, the focusing on achievement of the following results:

  • Prepare invoices in ERP system
  • Monitor and liaise with UN HQ Geneva Treasury
  • Maintain liaison with vendors on payment issues

4.) Supports knowledge building and knowledge sharing in the CO, focusing on the achievement of the following results:

  • Training/ Advise staff and clients on the administrative procedures
  • Briefing/debriefing of staff members on issues relating to area of work
  • Sound contributions to knowledge networks and communities of practice.

Supervisory/Managerial Responsibilities: The key results have an impact on the efficiency of the unit. Accurate analysis and presentation of information from thoroughly researched, and fully documented work strengthens the capacity of the office and facilitates subsequent action by the supervisor. Incumbent’s own initiative is decisive in the results of work and timely finalization.

V. Requirements:


  • High school education or bachelor’s degree (Computer Science or Information technology)

Experience, Knowledge, and Skill


  • Five (5) years of relevant working experience for holders High School education and minimum of two (2) years of relevant working experience for holders of a bachelor’s degree in Computer Science or Information technology.
  • Relevant certificates and professional experience in Umoja or other UN ERP system is an advantage
  • Relevant certification in the usage of Sat-phones and VHF radios is an advantage
  • Demonstrated experience in Microsoft AZURE is an advantage  
  • Experience in handling web-based management systems, including management of Share-point architecture is an advantage.
  • Relevant experience within the UN system is desirable.

Language requirements (Required / Desired)

  • Fluency in written and spoken English Language is required. Fluency in written and spoken local language at the duty station is required

Expected Demonstration of Competencies


Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

People Management (Insert below standard sentence if the position has direct reports.)

Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area



Administration & Operations

Events management (including retreats, training, and meetings)

Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, cash disbursements, etc.


Accounting (General)

Knowledge of accounting concepts, principles, frameworks, standards, regulations, policies, and trends, and ability to apply this to strategic and/or practical situations

Administration & Operations

Travel policy and procedures

Knowledge of travel policy and procedures; ability to interpret travel policy, the Staff Rules, administrative circulars, and financial regulations and rules on travel-related matters

Administration & Operations

Management of shipments

Knowledge of regulatory frameworks and processes related to the management of shipments, including contracting of shipments for staff members who travel on initial appointment, reassignment, and repatriation

Administration & Operations


Knowledge of policy and procedures on administrative onboarding, including the issuance of office ID, email address creation, office space, telephone extension, Argus profile setup, issuance of office IT equipment

Administration & Operations

Assets management

 Knowledge of policy & procedures on PP&E; ability to prepare financial statements on PP&E; maintain

Asset Management Module in ATLAS, Asset Dashboard; develop supporting tools for assets certification and further enhancements for AM module; design and run training programs, etc. on assets management and assets recording; run AP-AM interface; perform AP-AM-GL reconciliation; perform an analytical review of AM reports and asset information to ensure completeness and accuracy of asset information

Please make sure to fill all the sections in the application form properly and the information provided should be complete and updated before submission of application form. 

“Incomplete applications will not be considered for the next phase of recruitment and will be disqualified”

Important information for US Permanent Residents (‘Green Card’ holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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