IT Operations Assistant – G5 – Karachi

  • Location:
  • Salary:
  • Job type:
  • Posted:
    2 months ago
  • Category:
    General Support, Information and Communication Technology
  • Deadline:


WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.


Job Title: IT Operations Assistant

Grade: G5

Type of contract: FIXED TERM

Duration: 12 Months

Duty Station: Karachi

Vacancy Number 638909

Date of Publication: 28 March 2023

Deadline of Application: 10 April 2023

This vacancy announcement is for Pakistani Nationals only.


WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance (relevant links).
*Remote work if applicable or/FWA until return to office or travel is possible due to covid-19 restrictions.


To deliver high quality technical support, system, and data maintenance across arange of areas, in order to contribute to the effective delivery of IT services

KEY ACCOUNTABILITIES (not all-inclusive)

1. Responsible to support the performance of IT Service Desk in accordance with ITIL best practices.
2. Maintenance and management of WFP network security.
3. Installation, Management and maintenance of IT and Telecommunications
Infrastructure including different servers, Operating Systems, switches and routers,
VSAT modems, Digital Mobile Radio infrastructure and Wireless network.
4. Provide remote support to field-based staff (Field Monitor Assistants in different
districts of province).
5. Provide technical specifications and perform technical evaluations in local
procurement of IT equipment and services.
6. Provide support in management of inventory of IT equipment in respective offices.
7. Coordinate with local vendors and service providers.
8. Perform any other duties as assigned by the supervisors.


  1. Carry out system maintenance tasks, such as performing monitoring tasks,running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
  2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
  4. Allocate tasks to other colleagues, ensuring that tasks are delivered to standards and deadlines, to support the effective delivery of services.agreed
  5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
  6. With technology and systems to ensure staff use standard technology and systems of senior colleagues, provide standard training to end users of
  7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
  8. and statistical databases to ensure the information is current and well organised.Responsible for maintaining information records such as updating web pages
  9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  10. and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.Support the development of standard material such as training documentation
  11. Suggest improvements to methods and processes in order to continuous improvement of IT services support the
  12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  13. Other tasks assigned by Supervisor.



Completion of higher secondary school education. A post-secondary certificate in the related functional area is desirable. University degree in Computer Sciences,
Information Technology or in a related field would be given preference. Relevant IT certifications such as CCNA, MCSA will be an advantage


Minimum of 5 years of experience is desirable in designing, deploying, and managing IT infrastructure and IT support services.
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve
or escalate clients’ service problems.

Ability to work independently with minimum supervision


Fluency in both oral and written communication in English and Urdu. Knowledge of local language is highly desired

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:

Leading by example with integrity,

Driving results and delivering on commitments,

Fostering inclusive and collaborative teamwork,

Applying strategic thinking,

Building and maintaining sustainable partnerships.


To be considered, interested candidates are invited to apply via ( Only short-listed candidates will be contacted.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Request for Disability related Reasonable Accommodations:

It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on:, cc’ing A member of the reasonable accommodation team will contact you to confidentially discuss your needs.

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.


The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.This section is optional to describe additional responsibilities & knowledge required for the specific job


This job is based in the Provincial Office, Karachi and the job holder will directly report and work under the supervision of IT Operations Associate under the overall guidance of Head of Provincial Office, WFP Sindh
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices.
Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.