WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
Job Title: IT Operations Assistant
Type of contract: FIXED TERM
Duration: 12 Months
Duty Station: Karachi
Vacancy Number 638909
Date of Publication: 28 March 2023
Deadline of Application: 10 April 2023
This vacancy announcement is for Pakistani Nationals only.
To deliver high quality technical support, system, and data maintenance across arange of areas, in order to contribute to the effective delivery of IT services
1. Responsible to support the performance of IT Service Desk in accordance with ITIL best practices.
2. Maintenance and management of WFP network security.
3. Installation, Management and maintenance of IT and Telecommunications
Infrastructure including different servers, Operating Systems, switches and routers,
VSAT modems, Digital Mobile Radio infrastructure and Wireless network.
4. Provide remote support to field-based staff (Field Monitor Assistants in different
districts of province).
5. Provide technical specifications and perform technical evaluations in local
procurement of IT equipment and services.
6. Provide support in management of inventory of IT equipment in respective offices.
7. Coordinate with local vendors and service providers.
8. Perform any other duties as assigned by the supervisors.
OTHER SPECIFIC REQUIREMENTS:
Completion of higher secondary school education. A post-secondary certificate in the related functional area is desirable. University degree in Computer Sciences,
Information Technology or in a related field would be given preference. Relevant IT certifications such as CCNA, MCSA will be an advantage
Minimum of 5 years of experience is desirable in designing, deploying, and managing IT infrastructure and IT support services.
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve
or escalate clients’ service problems.
KNOWLEDGE & SKILLS:
Ability to work independently with minimum supervision
Fluency in both oral and written communication in English and Urdu. Knowledge of local language is highly desired
All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:
Leading by example with integrity,
Driving results and delivering on commitments,
Fostering inclusive and collaborative teamwork,
Applying strategic thinking,
Building and maintaining sustainable partnerships.
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
Request for Disability related Reasonable Accommodations:
It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on: firstname.lastname@example.org, cc’ing email@example.com. A member of the reasonable accommodation team will contact you to confidentially discuss your needs.
This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.
The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.This section is optional to describe additional responsibilities & knowledge required for the specific job
This job is based in the Provincial Office, Karachi and the job holder will directly report and work under the supervision of IT Operations Associate under the overall guidance of Head of Provincial Office, WFP Sindh
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices.
Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.