National ICT Associate

  • Location:
  • Salary:
  • Job type:
  • Posted:
    5 days ago
  • Category:
    Information and Communication Technology
  • Deadline:




Parent Sector : [[Administration]]

Duty Station: [[Islamabad]]

Classification of duty station: [[filter12]]

Standard Duration of Assignement : [[12 Months]]

Job Family: [[IT and related fields]]

Type of contract : [[Service Contract]]

Level : [[Equivalent to SC5]]

Duration of contract : [[1 year with possibility of extension]]

Recruitment open to : [[External and Internal]]

Application Deadline (Midnight Paris Time) : [[28. Mar.2023]]

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism


Under the overall delegated authority of the Director of the Office (DIR) and the direct supervision of the Finance and Administrative Officer (AO), the incumbent provides a series of administrative support services in compliance with UNESCO Rules and Regulations, practices, standards and procedures.

Long Description

  1. In close collaboration with DBS and the regional ICT Officer, the National ICT Associate ensures ICT-related needs are met in the national office. S/he will support management and operations of all ICT infrastructure, equipment, and services for the office, ensure that ICT-delivered services and end-user needs are understood and met, and foresee ICT configuration changes. Activities are carried out according to established ICT standards and policies.
  1. Provide user support and technical/functional specialist support to the office. Assist users in solving technical problems and investigating elevated issues by confirming the validity of the problem and seeking known solutions related to these more complex issues. If a problem is new and/or s/he cannot determine a solution, s/he is responsible for raising this issue to DBS and/or Regional ICT support and/or local external service provider.
  1. S/he will implement the rollout of new functionalities, applications or services, systems upgrades and IT infrastructure changes under the coordination of DBS and the Regional ICT officer. Follow up on the installation of systems, network components and software. S/he advises on best technical solutions, in coordination with Regional ICT, to achieve required standards while considering local technical constraints. Propose actions for improving ICT services and reducing costs.

Long Description

4. Perform needs assessment for new applications and modifications to existing ones, make sure the related policies are followed and that every ICT initiative, project, or application is properly registered in the Application Portfolio. Prepare and draft ICT operational, technical, hardware, and software requirements and specifications for procurement and invitations to bid. Update and maintain the ICT equipment inventory (hardware and software details).

5. Identify and analyse training needs on ICT related areas for users, mainly on existing corporate applications and desktop tools, and organize the appropriate courses.

6. Liaise regularly with Host Organization or Institution’s Information Technology Service to ensure efficient and reliable operations of the ICT infrastructure and proper implementation of Service Level Agreements. Represent UNESCO at ICT inter-agency meetings and groups at a country level.

Long Description

7. Liaise regularly with Host Organization or Institution’s Information Technology Service to ensure efficient and reliable operations of the ICT infrastructure and proper implementation of Service Level Agreements. Represent UNESCO at ICT inter-agency meetings and groups at a country level.

8. Attend ICT inter-agency meetings and working groups at the country level.

9. Perform additional tasks requested by DIR and AO.

COMPETENCIES (Core / Managerial)

Accountability (C)
Communication (C)
Innovation (C)
Knowledge sharing and continuous improvement (C)
Planning and organizing (C)
Results focus (C)
Teamwork (C)

For detailed information, please consult the UNESCO Competency Framework.


Education: University degree in computer science, IT technology, applied technology or in related fields.

Work Experience: Minimum of 3 years of working experience in the related IT profession.

Languages – Excellent knowledge (spoken and written) of English and Urdu.

Factor descriptions: 1. The incumbent plans and schedules own workload; works in a proactive, independent manner on assigned tasks. The work reflects comprehensive understanding of the subject matter area in the context of the ICT support and activities; acts as a resource to others; identifies problems or potential problems, recommends remedial action such as operational policy or procedural changes; and where required personally renders corrective decisions.

2. Regular contact with UNESCO ICT functional areas to coordinate activities and exchange information, support/back-up for specific tasks. External Clients: UN agencies and other external partners; participate in the negotiation of project proposals; exchange information, network, advocacy and build alliances.

3. Decisions and actions contribute to the use of innovative methods/materials and the mainstreaming of innovations on ICT processes and systems; content and planning of assigned area’s knowledge base play a significant role in allowing proper ICT services and utilities to enhance programme delivery.


Working experience with United Nations System or Development Sector is an asset


Rename the “BENEFITS AND ENTITLEMENTS title to “APPLICATION PROCESS, and use additional sections if required to add other relevant information.

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Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.


UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States (last update here) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.

Short Description